Top Hotels Near Isla de Pasion in Cozumel from AU$65

"It was the most discriminative environment I have ever been in. We were watched continuously for what I believe to be from our color. They frowned at us and whispered continuously. After being monitored for so long, we started to document the experience and have a bit of tangible evidence of the injustices. We paid for the v.i.p rooms and experience and it didn’t feel like it at all. It seems as if because of the language barrier that after we asked a question, they attempted once to answer and then would either walk off or just have an awkward silence until we came up with a solution ourselves. The security at one point followed us and asked “do you belong here?” We watched as other guests enjoyed the luxurious experience we should have had, even the ones who didn’t pay for v.i.p. The food was not good at all. We stayed for 7 days and 6 nights and for the first 4 days the water on the shore was filthy. On the 5th day they filtered the water and you could literally hear the people rejoicing. This was my first time out of the country and it was a terrible experience. One day as we entered the hotel from going downtown, one of the workers got on his small walkie talkie and uttered some words as he looked at us and then hurriedly turned his head, we went up the elevator which is in terrible condition btw and got to our room to ironically discover that the keypad to our room went out. The stay at this place was not welcoming and it feels as if people of color aren’t wanted."

"The place is nice and beautiful, the staff is good. They could do better food, not the same item everyday if it's a Mexican country and they should be Mexican food. The only thing you have to be careful sometimes the staff give you miscommunication information that can cause you money"

"This was our 4th stay in 12 months at The Westin. It's always been a favorite, but there was a noticeable difference in the helpfulness at the front desk this past trip. We encountered multiple difficulties and a lot of attitude. It was sad and disappointing as we are used to being treated like family. We had to ask for the room service menu, schedule, and robes for our room that typically are in there. The water in our bathroom was very smelly. The room service food was usually inedible. That being said, the staff in the 2 restaurants went above and beyond to greet us, to make special off menu food for us to accomodate us as vegetarians. They were always coming up with new options so we didn't get bored of the food. We love the snorkeling there and the beds more than anywhere else, but it is time to try other places."

"We stayed in one of the oceanfront jacuzzi suites. Our view was incredible! The bed was comfortable and there was a small fridge. The hotel provides bottled water and we had breakfast included which was a hot breakfast, eggs/sausage plus yogurt and fruit. I can’t say enough good things about this wonderful small hotel. The staff was amazing, went above and beyond to make sure we felt at home. We will definitely be back!"

"Property was a great location for a group vacation. We were three families with six adults and eight kids.We hired the property’s chef, Francisco, he was superb and I would definitely recommend. We requested family style means breakfast and dinner and they turned out fantastic. There were some minor maintenance issues with the property, but nothing significant. We were disappointed that the sargassum had arrived along the beach which limited our ability to play in the water. That’s something to keep in mind as we didn’t realize that that part of Cozumel was susceptible. There isn’t much that can be done about the sargassum so that isn’t the property owner’s fault. We ended up going south along the coast for clean beaches. There is a pier about a fifteen minute walk down the beach that was clear of the seafood and we made use of that. The south side of the island was totally clean.Property and area felt very safe. Bedrooms were nice and large. The extra bedroom (the sixth bedroom) is in a semi-detached building. It was fine for tow of our kids, but it was basic when compared to the other rooms (which we had assumed was the case based on the photos)."

"Host(s)was most welcoming and more than attentive to our needs . Informative and made our stay so enjoyable Needed anything it was there Thank you Bill and Jane "

"The home and our room were spotless. Host was very accomodating. It was windy and the seas were up when we stayed, lots of activity with Kiteboarders and windsurfers on the beach which was enjoyable to watch. Sargassum on the beach."

"This is a fabulous house with fabulous views!"

"We really enjoyed our stay at Casa Playa Cozumel. Having the beach just steps away made mornings and sunsets especially nice, and the property felt quiet and private the entire time. The house was clean, comfortable, and easy to settle into. The staff and concierge were kind and attentive, checking in when needed and helping with anything we asked. Overall, it was a very relaxed and pleasant stay, and we would happily come back."