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Reviews of Apa Hotel Isehara-Ekimae

3 out of 5
Apa Hotel Isehara-Ekimae
1-11-3, Sakuradai, Isehara, Kanagawa

Reviews

8.2

Very good

Rating 10 - Excellent. 51 out of 152 reviews" "
Rating 8 - Good. 63 out of 152 reviews" "
Rating 6 - Okay. 31 out of 152 reviews" "
Rating 4 - Poor. 5 out of 152 reviews" "
Rating 2 - Terrible. 2 out of 152 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
The room was spacious and clean.
Stayed 1 night in Mar 2023
Response from HARADA on 17 Mar 2023
Thank you for staying APA Hotel Isehara Ekimae. We are very honored to receive your compliments regarding the room. All the staff will do their best to provide better service so that customers can use it again. We are looking forward to seeing you again.

8/10 Good

Ti

Stayed 2 nights in Mar 2023
Response from 原田 on 5 Apr 2023
この度はアパホテル〈伊勢原駅前〉をご利用頂き、誠にありがとうございます。今後ともお客様に快適にお過ごし頂けるよう、努めて参ります。またのご来館をスタッフ一同、心よりお待ち申し上げております。

10/10 Excellent

Pearly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from 原田 on 5 Feb 2023
この度はアパホテル〈伊勢原駅前〉をご利用頂きまして、誠にありがとうございました。高評価を頂き大変嬉しく存じます。お客様にまたご利用頂けるよう、サービス面の向上に努めて参ります。またのご来館をスタッフ一同、心よりお待ち申し上げております。

6/10 Okay

Verified traveller

Stayed 1 night in Sep 2021
Response from 佐藤 on 7 Sept 2021
この度はアパホテル〈伊勢原駅前〉をご利用頂きまして、誠にありがとうございます。お客様にまたご利用頂けるよう、サービス面の向上に努めて参ります。お客様のまたのご来館をスタッフ一同、心よりお待ちしております。

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Like the area and food
Stayed 1 night in Mar 2021
Response from MAEDA / Receptionist on 7 Mar 2021
Thank you for staying at APA Hotel . We will continue our effort to provide the best service for our guests. We are very much looking forward to welcoming you again.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apa is great small but comfy
Parking was a problem and costly. 24 hour parking was arpund $30.00 . Plenty of places to eat a good meal even during COVID 19 awareness. Convuently located.
Stayed 2 nights in Apr 2020
Response from Harada / receptionist on 23 May 2020
Thank you for staying at APA HOTEL〈ISEHARA-EKIMAE〉. We are glad to post a good review about location. The parking fee of our hotel is 800 yen per night. The parking fee varies depending on the coin parking, and it may be cheaper. We certainly hope to see you again.

10/10 Excellent

Verified traveller

Stayed 5 nights in Jul 2019
Response from 前田 on 10 Aug 2019
この度はアパホテル〈伊勢原駅前〉をご利用頂きまして、誠にありがとうございます。 ご滞在中は快適にお過ごしいただけましたでしょうか? お客様に今後もご愛顧いただくために従業員一同サービス向上に努めて参ります。 お客様のまたのご利用をお待ちしております。

6/10 Okay

Robert

Liked: Staff & service
Disliked: Room comfort
Convient but smells
APA was a short walk from the station, lots of places to eat and shop, front staff was very helpful. Bad part was smelt of curry and strongly. Non-smoking room smelled of smoke, switched rooms and still smelled but not as bad. Double bed against the wall so hard to get in and out of. Bathroom was adequate, laundry was the saving grace.
Stayed 2 nights in Mar 2019
Response from Harada / receptionist on 21 Mar 2019
Thank you for staying at APA HOTEL〈ISEHARA-EKIMAE〉. We are glad to post a good review about location, reception staff, and so on. However, We are sorry for making you feel uncomfortable about the smell of the room. We will review the indoor environment once and make room to satisfy those who use it.

8/10 Good

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in the quiet suburbs
A nice room with good and helpful service. Bathroom is kind of small, but serviceable. Internet wi fi was a bit troublesome at times. I stayed at the end of November, so the room was a bit warm for me, however if you inform room service they'll provide a fan to help since the air conditioning is running in a centralized system. Self service laundry is available. Isehara Station is very nearby so transit is convenient. The hotel is located in the suburbs so there may not be much locally; there are 2 shopping departments with grocery stores next to the station. There is Mt. Oyama and the 3 routes pilgrimage for hikers and shrines (there is a bus that heads towards Afuri Shrine from the station) and Odwara Station is 30 minutes away for the Mt. Hakone round trip and the Odwara Station is a larger transit hub. Otherwise a decent price for a good room and service.
Stayed 5 nights in Nov 2018
Response from Maeda / Receptionist on 6 Jan 2019
Thank you for staying with us here at APA HOTEL 〈ISEHARAEKIMAE〉 We are pleased that you could have spent comfortably. We are lending out blankets when it is cold. There are three hotels near the station, and our hotel is the closest from the station Convenience stores and supermarkets are also nearby and are very convenient We certainly hope to see you again

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suburban peace and friendliness
Loved being away from the hustle and bustle of Tokyo, yet had very good access to Tokyo, Kyoto, Yokohama and of course neighboring railway stops. Local vendors made our stay so much homier and friendly for us,, who are interested in rest and peacefulness being a part of our vacation in a foreign country.
Stayed 9 nights in Nov 2018
Response from Maeda / receptionist on 6 Jan 2019
Thank you for staying with us here at APA HOTEL 〈ISEHARAEKIMAE〉 We are very happy if you did enjoy traveling The hotel is located 3 minutes on foot from the station, making it the perfect base for traveling. The view from Oyama is also very beautiful Thank you for your kind review

8/10 Good

Ida, Denmark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was nice, but it smelled like cigarettes, even though i ordered non-smoking. Otherwise had a good experience.
Stayed 1 night in Sep 2018
Response from Harada / receptionist on 10 Jan 2019
Thank you for staying with us here at APA HOTEL 〈ISEHARAEKIMAE〉. We are sorry truly that the deodorization of the room has not been adequate. We will review the indoor environment once and make room to satisfy those who use it.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I think this is the best room in the area at this price. Unbelievably cheap with typical APA hotel quality which is above average.
Stayed 1 night in Jun 2018
Response from Harada / receptionist on 10 Jan 2019
Thank you for staying with us here at APA HOTEL 〈ISEHARAEKIMAE〉. Thank you for your compliment about the price. The price will vary depending on the day, but we provide it as cheap as possible. Thank you for your kind review. We certainly hope to see you again.

6/10 Okay

Verified traveller

Response from アパホテル〈伊勢原駅前〉  前田 on 14 Jan 2019
この度はアパホテル〈伊勢原駅前〉をご利用いただきまして、誠にありがとうございます。 ご滞在中は快適にお過ごしいただけたでしょうか? 何かお困りの点等ございましたらお気軽にフロントスタッフへお申し付けくださいませ。 お客様のまたのご利用をお待ち申し上げております。

6/10 Okay

Yuko

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
伊勢原駅にとても近い。徒歩3分くらい。
Stayed 1 night in Feb 2024

10/10 Excellent

HIROAKI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

SATOSHI

Stayed 1 night in Jan 2024

8/10 Good

Hitoshi

Stayed 1 night in Dec 2023

8/10 Good

Masahide

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

8/10 Good

Christian

Liked: Cleanliness, staff & service
The staff is very nice and the hotel is clean. I was expecting the typical APA standard like in Tokyo, but this hotel is older. The ventilation / air con is not my favorite. Anyway sleeping well is possible.
Stayed 1 night in Jul 2023
Response from front desk INOUE on 17 Aug 2023
Thank you for staying at APA Hotel Isehara Ekimae.I am very happy to hear your compliments about our staff.As mentioned in the comments, the hotel building itself is old. Also, we apologize that we were unable to meet your expectations regarding air conditioning and ventilation. If you wish, you can also rent air purifiers and fans. Also, when you use our hotel, please feel free to contact us.We will continue to do our best to provide our customers with heartfelt service.Thank you very much.

8/10 Good

NAOKI, yamagata

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
設備が少し古めかなと思う
Stayed 1 night in Jun 2023

10/10 Excellent

Masahito

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
是非ご利用を。
Stayed 1 night in May 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

maho

Stayed 1 night in Apr 2023

10/10 Excellent

YOSHIAKI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023

8/10 Good

Takuto

Stayed 1 night in Mar 2023
Response from 原田 on 24 Mar 2023
この度は、アパホテル〈伊勢原駅前〉をご利用頂きまして、誠にありがとうございました。お客様にまたご利用頂けるようスタッフ一同サービス面、施設面の充実化に尽力して参ります。またのご来館を心よりお待ちしております。

10/10 Excellent

Sanae

Stayed 1 night in Jan 2023
Response from 原田 on 12 Mar 2023
この度は、アパホテル〈伊勢原駅前〉をご利用頂き、誠にありがとうございます。 高評価を頂き大変嬉しい限りでございます。お客様にまたご利用頂けるようスタッフ一同サービス面、施設面の充実化に尽力して参ります。 またお近くで宿をお探しの際は、是非当館をご検討くださいませ。

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2022
Response from 原田 on 28 Nov 2022
この度はアパホテル〈伊勢原駅前〉をご利用頂き、誠にありがとうございます。 今後もお客様にご利用頂けるよう、スタッフ一同サービスの向上に努めて参ります。 またお近くで宿をお探しの際は、是非当館をご検討くださいませ。 お客様のご来館を心よりお待ちしております。

2/10 Terrible

KEIJI

Stayed 1 night in Oct 2022
Response from 原田 on 19 Oct 2022
この度はアパホテル〈伊勢原駅前〉にご宿泊頂き、誠にありがとうございます。 ご滞在中はお客様に満足頂けるサービスをご提供できず、大変申し訳ございません。 皆様に快適にお過ごし頂けるよう、設備面・サービス面の見直し・対策に努めて参ります。お忙しい中ご投稿頂き、誠にありがとうございました。

8/10 Good

toshitaka

Stayed 1 night in Aug 2022
Response from 原田 on 7 Aug 2022
この度は、アパホテル〈伊勢原駅前〉をご利用頂きまして、誠にありがとうございます。お客様にまたご利用頂けるよう、スタッフ一同より良いサービスのご提供に努めて参ります。またのご来館を心よりお待ちしております。

8/10 Good

Yutaka

Stayed 1 night in Jul 2022

8/10 Good

KENSAKU

Stayed 1 night in Jul 2022
Response from 原田 on 5 July 2022
この度は、アパホテル〈伊勢原駅前〉をご利用頂き、誠にありがとうございます。今後ともサービス向上に努めて参りますので、またお近くで宿をお探しの際は、当ホテルをご利用頂けたら幸いでございます。 お忙しい中ご投稿頂き、ありがとうございました。お客様のまたのご来館を心よりお待ちしております。

6/10 Okay

Hirohito

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from 原田 on 5 July 2022
この度はアパホテル〈伊勢原駅前〉をご利用頂きまして、誠にありがとうございます。お客様にまたご利用頂けるよう、サービス面の向上に努めて参ります。お客様のまたのご来館をスタッフ一同、心よりお待ちしております。

6/10 Okay

Verified traveller

Liked: Staff & service
一般的なビジネスホテル
設備は全体的に古めです。 部屋入り口にキーを挿しておくことで部屋内の電源がつくのですが、出かける時はキーを持っていく必要があるため、必然的に部屋内の電源が切れる→冷房をつけっぱなしにできません。 そのため帰ってくると部屋が暑くて、夏は中々厳しいです。 宿泊した部屋は、トイレのフタが洗面台に引っかかって完全には開きません。 座っているとフタが落ちてくるので落ち着きませんでした。
Stayed 1 night in Jun 2022
Response from 原田 on 29 June 2022
この度はアパホテル〈伊勢原駅前〉をご利用頂き、誠にありがとうございます。ご滞在中はご不便おかけしまして、大変申し訳ございません。お部屋の電源ONのままをご希望の場合はフロントにて代替の挿し込みバーの貸し出しで対応させて頂いております。トイレのフタに関しましては、今一度お部屋を確認し改善に努めて参ります。お忙しい中ご投稿いただき、誠にありがとうございました。

8/10 Good

MASAKI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from 原田 on 11 June 2022
この度はアパホテル〈伊勢原駅前〉をご利用頂きまして、誠にありがとうございます。また伊勢原で宿泊先をお探しの際は是非当館をご利用下さいませ。お客様のまたのお越しを心よりお待ちしております。

10/10 Excellent

YUKIKO

Stayed 1 night in Apr 2022
Response from 原田 on 1 May 2022
この度は、アパホテル〈伊勢原駅前〉をご利用頂き、誠にありがとうございます。 高評価を頂き大変嬉しい限りでございます。お客様にまたご利用頂けるようスタッフ一同サービス面、施設面の充実化に尽力して参ります。 お客様のまたのご来館をスタッフ一同、心よりお待ち申し上げております。

8/10 Good

KENSAKU

Liked: Room comfort
Stayed 1 night in Apr 2022
Response from 原田 on 1 May 2022
この度はアパホテル〈伊勢原駅前〉にご宿泊頂きまして、誠にありがとうございます。また伊勢原で宿をお探しの際は是非ご利用下さいませ。お客様のまたのご来館を心よりお待ちしております。

8/10 Good

kota

Stayed 1 night in Apr 2022

8/10 Good

KENSAKU

Liked: Staff & service, room comfort
Stayed 1 night in Apr 2022
Response from 原田 on 11 Apr 2022
この度はアパホテル〈伊勢原駅前〉をご利用頂きまして、誠にありがとうございます。お客様にまたご利用頂けるよう、従業員一同精進して参ります。お客様のまたのご来館をスタッフ一同、心よりお待ちしております。

10/10 Excellent

IKUMI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from 板橋 on 4 Apr 2022
この度はアパホテル<伊勢原駅前>をご利用頂き、誠にありがとうございます。 ご滞在中、お客様にご満足頂けましたようで、我々も大変喜ばしく存じます。 また機会がございましたら、是非当館をご利用下さいませ。 お客様にお会いできる日を心よりお待ちしております。

6/10 Okay

Sho

Stayed 1 night in Mar 2022

10/10 Excellent

Akiko

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from 原田 on 11 Feb 2022
この度はアパホテル〈伊勢原駅前〉をご利用頂きまして、誠にありがとうございます。高評価を頂き大変嬉しい限りでございます。お客様にまたご利用頂けるよう、更なるサービス面の向上に努めて参ります。またのご来館をスタッフ一同、心よりお待ちしております。

8/10 Good

kohei

Stayed 1 night in Oct 2021

8/10 Good

TAKAFUJI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from 前田 on 28 Sept 2021
この度はアパホテル〈伊勢原駅前〉をご利用頂き、誠にありがとうございます。 今後もお客様にご愛顧頂ける様、我々スタッフ一同サービスの向上に励んで参ります。 またお近くで宿をお探しの際は、是非当館をご検討くださいませ。 お客様のご来館を心よりお待ちしております。

10/10 Excellent

Kazutaka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2021

10/10 Excellent

TAO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

6/10 Okay

yasuhisa

Stayed 3 nights in Aug 2021

6/10 Okay

EIJI

Business traveller
Disliked: Room comfort
Stayed 1 night in Jul 2021
Response from 前田 on 31 July 2021
この度はアパホテル〈伊勢原駅前〉をご利用頂き、誠にありがとうございます。 お客様に快適にお過ごし頂ける様、今後も設備面やサービス面の向上に励んで参ります。 お忙しい中ご投稿いただき、誠にありがとうございます。

6/10 Okay

Verified traveller

Business traveller
Stayed 1 night in Jul 2021
Response from 原田 on 21 July 2021
この度はアパホテル〈伊勢原駅前〉にご宿泊頂き、誠にありがとうございます。またお近くで宿をお探しの際は是非当館をご利用下さいませ。 お忙しい中ご投稿頂き、ありがとうございました。お客様のまたのご来館を心よりお待ちしております。

10/10 Excellent

TAKATO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from 前田 on 28 June 2021
この度はアパホテル〈伊勢原駅前〉をご利用頂き、誠にありがとうございます。 また、多くのホテルの中から当館をお選びいただき、ありがとうございます。 ご滞在中は快適にお過ごしいただけたでしょうか?もし、またお近くで宿をお探しの際は当館をご利用頂ければ幸いにございます。 お客様のまたのご来館を心よりお待ちしております。