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Aparthotel

Chatrium Niseko

3.5 star property
Ski aparthotel with 4 restaurants and 24-hour fitness centre

Choose dates to view prices

Photo gallery for Chatrium Niseko

Studio King Bed
Property video
3 Bedroom Penthouse Annupuri View | Mountain view
2 bedrooms, minibar, in-room safe, individually decorated
2 Bedroom Penthouse Suite | Living room
Located near Niseko Mountain Resort Grand Hirafu, Chatrium Niseko offers a cozy mountain retreat for families. Enjoy four restaurants from breakfast to fine dining, plus amenities like ski storage, free self parking, in-room WiFi, and a 24-hour fitness center.
VIP Access

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Gym
  • Bar
  • Laundry
  • Kitchen
  • Parking included
The current price is AU$191
8 Nov - 9 Nov

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Room options

Available filters for rooms
Showing 18 of 18 rooms

View all photos for Studio King Bed

2 bedrooms, minibar, in-room safe, individually decorated

Studio King Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
Free cots/infant beds
Kitchen
Mini-fridge
Smart TV
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for 1 Bedroom Suite King Room

Mountain view

1 Bedroom Suite King Room

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Heating
Free cots/infant beds
Kitchen
  • 59 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Bedroom Suite

Microwave, stovetop, espresso maker, coffee/tea maker

2 Bedroom Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Heating
Free cots/infant beds
  • 81 sq m
  • 2 bedrooms
  • City view
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for 2 Bedroom Suite Annupuri View

Mountain view

2 Bedroom Suite Annupuri View

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Heating
Free cots/infant beds
  • 78 sq m
  • 2 bedrooms
  • Mountain view
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for 2 Bedroom Suite Mt Yotei View

View from room

2 Bedroom Suite Mt Yotei View

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Heating
Free cots/infant beds
  • 77 sq m
  • 2 bedrooms
  • Mountain view
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for 3 Bedroom Suite Annupuri View

3 Bedroom Suite Annupuri View | View from room

3 Bedroom Suite Annupuri View

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Heating
Free cots/infant beds
  • 146 sq m
  • 3 bedrooms
  • Mountain view
  • Sleeps 7
  • 2 King Beds and 2 Twin Beds

View all photos for 1 Bedroom Suite Annupuri View King Room

Smart TV, heated floors

1 Bedroom Suite Annupuri View King Room

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Heating
Free cots/infant beds
Kitchen
  • 77 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for 3 Bedroom Suite Mt Yotei View

Mountain view

3 Bedroom Suite Mt Yotei View

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Heating
Free cots/infant beds
  • 146 sq m
  • 3 bedrooms
  • Mountain view
  • Sleeps 7
  • 2 King Beds and 2 Twin Beds

View all photos for 1 Bedroom Suite Twin Room

Smart TV, heated floors

1 Bedroom Suite Twin Room

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Heating
Free cots/infant beds
Kitchen
  • 59 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for 2 Bedroom Suite - Twin Bed

2 bedrooms, minibar, in-room safe, individually decorated

2 Bedroom Suite - Twin Bed

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Heating
Free cots/infant beds
  • 81 sq m
  • 2 bedrooms
  • City view
  • Sleeps 5
  • 4 Twin Beds

View all photos for 2 Bedroom Suite Annupuri View - Twin Bed

2 bedrooms, minibar, in-room safe, individually decorated

2 Bedroom Suite Annupuri View - Twin Bed

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Heating
Free cots/infant beds
  • 78 sq m
  • 2 bedrooms
  • Mountain view
  • Sleeps 5
  • 4 Twin Beds

View all photos for 2 Bedroom Suite Mt Yotei View - Twin Bed

2 bedrooms, minibar, in-room safe, individually decorated

2 Bedroom Suite Mt Yotei View - Twin Bed

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Heating
Free cots/infant beds
  • 77 sq m
  • 2 bedrooms
  • Mountain view
  • Sleeps 5
  • 4 Twin Beds

View all photos for 2 Bedroom Penthouse Suite

2 Bedroom Penthouse Suite | Living room

2 Bedroom Penthouse Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
Free cots/infant beds
Kitchen
Smart TV
2 bedrooms
  • 89 sq m
  • 2 bedrooms
  • City view
  • Sleeps 5
  • 1 King Bed and 1 Twin Bed

View all photos for 2 Bedroom Penthouse Annupuri View

Smart TV, heated floors

2 Bedroom Penthouse Annupuri View

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
Free cots/infant beds
Kitchen
Smart TV
2 bedrooms
  • 127 sq m
  • 2 bedrooms
  • Mountain view
  • Sleeps 5
  • 1 King Bed and 1 Twin Bed

View all photos for 2 Bedroom Penthouse Mt Yotei View

Smart TV, heated floors

2 Bedroom Penthouse Mt Yotei View

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
Free cots/infant beds
Kitchen
Smart TV
2 bedrooms
  • 118 sq m
  • 2 bedrooms
  • Mountain view
  • Sleeps 5
  • 1 King Bed and 1 Twin Bed

View all photos for 3 Bedroom Penthouse Annupuri View

Smart TV, heated floors

3 Bedroom Penthouse Annupuri View

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
Free cots/infant beds
Kitchen
Smart TV
3 bedrooms
  • 169 sq m
  • 3 bedrooms
  • Mountain view
  • Sleeps 7
  • 2 King Beds and 1 Twin Bed

View all photos for 3 Bedroom Penthouse Mt Yotei View

Smart TV, heated floors

3 Bedroom Penthouse Mt Yotei View

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
Free cots/infant beds
Kitchen
Smart TV
3 bedrooms
  • 173 sq m
  • 3 bedrooms
  • Mountain view
  • Sleeps 7
  • 2 King Beds and 1 Twin Bed

View all photos for Studio Twin Bed

2 bedrooms, minibar, in-room safe, individually decorated

Studio Twin Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
Free cots/infant beds
Kitchen
Mini-fridge
Smart TV
  • City view
  • Sleeps 2
  • 2 Twin Beds
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About the area

Map
Shiki Niseko, 1-jo 3-chome 2-3, Niseko Hirafu, Kutchan-cho, Abuta-gun, Kutchan, Hokkaido, 044-0081

What's nearby

  • Niseko Mountain Resort Grand Hirafu - 2 min walk - 0.2 km
  • Niseko Takahashi Dairy Farm - 8 min drive - 6.5 km
  • Kutchancho Asahigaoka Ski Area - 10 min drive - 7.5 km
  • Niseko Annupuri Gondola - 14 min drive - 11.8 km
  • White Isle Niseko Snowmobile Park - 18 min drive - 15.8 km

Getting around

  • Kutchan Station - 9 min drive
  • New Chitose Airport (CTS) - 132 min drive

Restaurants

  • ‪AFURI ramen + dumpling - ‬2 min walk
  • ‪Tamashii - ‬1 min walk
  • ‪Méli Mélo -Yuki No Koe- - ‬1 min walk
  • ‪Kanon - ‬1 min walk
  • ‪しゃぶしゃぶ森 - ‬2 min walk

About this property

Chatrium Niseko

Ski aparthotel with 4 restaurants and 24-hour fitness centre
Chatrium Niseko offers a convenient ski shuttle service; those who skip the slopes can take advantage of a bar/lounge, ski storage and a 24-hour fitness centre. Each apartment has 2 bedrooms and offers free WiFi and a minibar. Guests can enjoy a heated floor, and other amenities include a kitchen with a stovetop and a microwave. Weekly housekeeping is available.
Chatrium Niseko offers 78 accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. Smart televisions come with satellite channels. Accommodation at this 3.5-star aparthotel has kitchens with stovetops, microwaves, kitchenware and utensils and coffee/tea makers. Bathrooms include a shower, bathrobes, slippers and bidets.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include safes and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a weekly basis and in-room massages can be requested. Housekeeping is provided on a limited basis.

Recreational amenities at the aparthotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

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  • Parking included
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8.4 out of 10, Very good, 990 reviews
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Property amenities

Ski

  • Close to skiing
  • Free ski shuttle
  • Ski area nearby
  • Ski lifts nearby
  • Ski storage
  • Snowboarding nearby

Pool/Spa

  • Hot springs nearby
  • In-room massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge) from 7:00 AM to 6:00 PM on request
  • Free ski shuttle
  • Limo/town car service
  • Car recommended
  • Free secured, covered self parking on site
  • Wheelchair-accessible parking available

Family friendly

  • Babysitting (surcharge)
  • Children stay free (see details)
  • Highchair

Restaurants on site

  • Green Farm Deli Cafe
  • Kamimura
  • Kitchen by KAMIMURA
  • Temporada Tapas Bar
  • The Flats Restaurant&Bar

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Espresso maker
  • Hob
  • Microwave
  • Toaster

Dining

  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Minibar

Bedrooms

  • 2 bedrooms
  • Rollaway/extra bed: JPY 11,760 per night

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Living spaces

  • Fireplace in lobby
  • Heated floor

Entertainment

  • Smart TV with digital channels

Laundry

  • Laundry facilities

Comfort

  • Fan
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible parking space
  • Handrails in stairways
  • Hardwood flooring in room
  • In-room accessibility
  • Lift
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways
  • Wheelchairs on site
  • Designated smoking areas (fines apply)

Services and conveniences

  • Blackout drapes
  • Concierge services
  • Electrical adapters
  • Free bottled water
  • Free local calls
  • Gift shop/newsstand
  • Housekeeping (weekly)
  • Iron/ironing board
  • Limited-hour front desk
  • Luggage storage
  • Multilingual staff
  • Phone
  • Porter/bellhop
  • Safe
  • Safe at front desk

Location highlights

  • In a village
  • In the mountains

Things to do

  • 24-hour gym
  • Bicycle parking
  • Bicycle rentals
  • Bicycle tours
  • Ski storage
  • Canoeing nearby
  • Ecotours nearby
  • Fishing nearby
  • Hiking/biking trails nearby
  • Horseback riding nearby
  • Kayaking nearby
  • Mountain biking nearby
  • Mountain climbing nearby
  • Rafting nearby
  • Snowmobiling nearby
  • Snowshoeing nearby
  • Ziplining nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 1 building
  • 6 floors
  • 78 units
  • At least 80% lighting from LEDs
  • Bicycle parking
  • Bicycle rentals
  • Built in 2012
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Eco-friendly toiletries
  • Individual decor
  • Individual furnishings
  • Locally-owned and organised tours and activities
  • Reusable cups
  • Reusable tableware
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

This property is closed from 25 October 2025 to 7 November 2025 (dates subject to change).
The following facilities or services will be unavailable from October 25 2026 to November 7 2026 (dates subject to change):
  • Bar/Lounge(s)
  • Dining venue(s)
  • Fitness facilities
  • Laundry facilities
  • Recreation facilities
  • Shuttle services
  • Ski facilities
  • Supervised childcare

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for JPY 11760.0 per night.

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • An effective city/local tax rate of 2.00 per cent will be charged

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: JPY 35000 per vehicle (one-way, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: JPY 11760.0 per night
  • High chair fee: JPY 0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments and cash
Mobile payment options include: UnionPay QuickPass
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

Only registered guests are allowed in the guestrooms
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is recommended for transport to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Chatrium Niseko Kutchan
Chatrium Niseko Aparthotel
Chatrium Niseko Aparthotel Kutchan

Frequently asked questions

Is Chatrium Niseko pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Chatrium Niseko?

As of 31 Oct 2025, prices found for a 1-night stay for 2 adults at Chatrium Niseko on 8 Nov 2025 start from AU$187.33, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Chatrium Niseko?

Self-parking is free at this property.

What time is check-in at Chatrium Niseko?

Check-in start time: 3:00 PM; check-in end time: 11:00 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Chatrium Niseko?

Checkout is at 10:00 AM. Late check-out is available for a fee.

Does Chatrium Niseko provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 7:00 AM-6:00 PM on request. A fee of JPY 35000 per vehicle applies.

Where is Chatrium Niseko located?

Conveniently located near the ski slopes, this Kutchan aparthotel is in the mountains, within 2 mi (3 km) of Niseko Mountain Resort Grand Hirafu and Annupuri, and close to winter sports, such as snowshoeing and snowmobiling. Shikotsu-Toya National Park and Niseko Hanazono Resort are also within 6 mi (10 km).

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Chatrium Niseko Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 114 out of 160 reviews
Rating 8 - Good. 30 out of 160 reviews
Rating 6 - Okay. 10 out of 160 reviews
Rating 4 - Poor. 1 out of 160 reviews
Rating 2 - Terrible. 5 out of 160 reviews

9.2/10

Cleanliness

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jun

Liked: Cleanliness, property conditions & facilities, communication
Nice location and good service
Stayed 1 night in Feb 2025

10/10 Excellent

Andreas

Liked: Cleanliness, amenities, property conditions & facilities, communication
Super nice accommodation. Very affordable in off season.
Stayed 5 nights in Jul 2023

10/10 Excellent

Yan

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very nice place for a family vacation. We like the open kitchen, so we can prepare simple food for ourselves.
Stayed 6 nights in Jan 2023

10/10 Excellent

Christopher

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great staff. They were very kind and helpful. I would definitely stay here again.
Stayed 3 nights in Jul 2022

10/10 Excellent

Ben

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great stay during off peak, property was well maintained with lots of checkin goodies (fruit, milk, bread, etc). Will def be back.
Stayed 3 nights in Jul 2024

8/10 Good

kerryn

Liked: Cleanliness
Great - easy and very convenient location. Housekeeping was quite late though in the day for those not checking out. Concierge information could be better and more readily available re tours/local area and transport explanations etc. But overall, very good.
Stayed 7 nights in Jan 2025

10/10 Excellent

Terrina

Liked: Cleanliness, amenities, property conditions & facilities, communication
We had a fantastic stay at The Chatrium in our 1 bed apartment. The staff were super helpful when needed and the shuttle service to the Gondola and Dot Base was fantastic. The driver took our ski's and poles from us each time securing them on the bus. The bar and restaurants in the hotel were also greaz and convenient. The hotle is located in a perfect position for eating out etc. We had a car and there was free undercover parking that was hassle free. We will def stay here again when we return.
Stayed 10 nights in Feb 2024

6/10 Okay

Verified traveller

Liked: Cleanliness
First check in staff is not helpful as we requested extra blanket, rolling bed and bedding sheet, he said no such things can be provided. 2nd night we requested the dehumidifier and got a malfunction one and finally delivered an bigger upgrade one. Check out at 10 am is crucial for a family with a young kid.
Stayed 4 nights in Dec 2023

6/10 Okay

Kelvin

Liked: Cleanliness, amenities, property conditions & facilities, communication
Personally I will not stay there anymore next time, cos my room is so noisy at night and I suppose to paid for the Mountain View but end up is so noisy. Worst the cleaning is not done everyday. When is due for cleaning, until 7pm also never do it. I must say the good thing is the staffs are super helpful and nice. Tks
Stayed 5 nights in Dec 2023

10/10 Excellent

Yasuo

Liked: Cleanliness, amenities, property conditions & facilities, communication
何度も宿泊しているコンドミニアムですが、今回も期待通りでした。
Stayed 5 nights in Oct 2025

10/10 Excellent

naoki

Liked: Cleanliness, amenities, property conditions & facilities, communication
今までにないような素敵なサービスをうけた。 スタッフも施設も素晴らしい
Stayed 1 night in Sep 2025

10/10 Excellent

Tatsuya

Liked: Cleanliness, amenities, property conditions & facilities, communication
滞在期間中もフレキシブルに対応してもらい良かった。
Stayed 2 nights in Jun 2025

10/10 Excellent

keisuke

Liked: Cleanliness, amenities, property conditions & facilities, communication
とても良かった
Stayed 1 night in May 2025

10/10 Excellent

MIN HO

Liked: Cleanliness, amenities, property conditions & facilities, communication
Good location to Hirafu
Stayed 6 nights in Feb 2025

10/10 Excellent

Rand G

Liked: Cleanliness, amenities, property conditions & facilities, communication
The property was clean and there were great options for food. Staff was great.
Stayed 3 nights in Mar 2025

10/10 Excellent

Whitney

Liked: Cleanliness, room comfort, communication

5+ Star Experience

Stumbled onto this place when I could not find a place slopeside. Lucky to have done so. Better to be here just off the center of town with much more to do than slopeside. Place was immaculate and exquisitely thought out. Cannot imagine a friendlier more helpful staff. Eateries were well thought out and designed, and a lot of fun. Would not consider staying anywhere else in Niseko.
Stayed 7 nights in Feb 2025

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location for walking around town. Not ski in/out but frequent shuttle.
Stayed 5 nights in Feb 2025

10/10 Excellent

Peter

Good service, good location n
Stayed 6 nights in Jan 2025

6/10 Okay

KEISUKE

Disliked: Communication
少し掃除が雑で汚かったです。あとバスマットが初日なく二日目はありました。タオル交換が一枚だけ。中途半端です。価格が高いのでサービスを徹底してほしいです。冷蔵庫の食材は助かりました。場所はコンビニも近く便利で、一階のレストランやカフェは美味しいです。
Stayed 2 nights in Jan 2025

10/10 Excellent

Corinta

Liked: Cleanliness, amenities, property conditions & facilities, communication
Wonderful hospitality. Room was perfect. Felt like home.
Stayed 5 nights in Jan 2025

6/10 Okay

Reynold

Liked: Communication
Disliked: Cleanliness
Service was great but there were cockroaches in the room
Stayed 6 nights in Dec 2024

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location and friendly staff. Easy 10 min walk to gondolas. Great spot for food trucks and restaurants. Staff were very friendly and helpful. Complementary food basket in our room on arrival very thoughtful and helpful. We will be back!
Stayed 6 nights in Dec 2024

8/10 Good

Leah

Liked: Cleanliness, room comfort, communication

Great location

The hotel is a bit old. The location is great except we couldn't get a booking at any of their three good restaurants and we were there for a week. The staff were very helpful and courteous. Overall it was an 8/10.
Stayed 6 nights in Dec 2024

10/10 Excellent

Emmanuel Mojica

Liked: Cleanliness, amenities, property conditions & facilities, communication
Spacious, lication, cleanliness, supportive staff, great shuttle service to slope. Can walk it 0.5mi away
Stayed 7 nights in Dec 2024

10/10 Excellent

Annie

Liked: Cleanliness, room comfort, communication

Very good hotel environment

A very good hotel with friendly service staff. This is the second time I have stayed at this hotel, but the problem is that the coating in the frying pan in the kitchen has been damaged for a long time. It was discovered last time but it seems that it has not been replaced, so I dare not use it. I hope it can be improved in the future。
Stayed 2 nights in Nov 2024