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"Very helpful staff. Really appreciated the free shuttle to and from Odawara station. Lovely breakfast room with lots of options. "

"Great staff "

"Beautiful hotel really close to the cruise port. The area is also very nice with lots of restaurants and shopping facilities! "

"5 Star Hotel . This is hotel is has everything a traveler would need . The service and cleanliness is exceptional. From the fresh scent of when you walk into the entrance to the friendly customer greetings and amenities!!! This hotel exceeds expectations and I will be visiting again soon . "

"Beautiful place "

"Unbelievably amazing hotel. Among the best food I've ever eaten, anywhere in the world. Beautiful property. Professional courteous staff. Extraordinary experience. "

"This was our favourite stay for our whole Japan trip. We stayed at 3 other hotels. This place and area is unbeatable and i wish I would’ve booked a second night. I didn’t know that I would want to live this day again. The staff were ridiculously kind and helpful. At the end of our stay, I asked which bus and where I should take to get to Hakone-Yumi to and she literally left her post and started running to help me catch the bus. My son enjoyed free ice cream from the vending machine (which he loved). The band in the lobby before dinner was such a nice touch. The dinner and breakfast were perfect. Honestly, just the perfect relaxing spot for us. Would go back for sure. "

"Great decent breakfast and great location near the subway station. Great customer service. Thank you. "

"Pros: -Staff were all very friendly and helpful -The room was very impressive -The view from the rooms and hotel are stunning -Transportation is available at the hotel if needed -beds are very comfortable compared to other places I’ve stayed at in japan Cons: -It’s a bit of a drive if you want to get to any of the towns nearby, but that seclusions from them also has its own charm to it Overall I loved this hotel and it’s been my favorite in Japan so far so I had to give it 5 stars "