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"super busy-which is understandable considering the weather. "

"Significantly more expensive then other nearby hotels that dont have an indoor water park."

"What was supposed to be a weekend trip for my daughter’s 7th birthday left me with a horrible experience at this hotel. I had booked this trip a month in advance so of course I have no control of the weather. My kids and I took the train here and there ended up being a winter storm warning for Wisconsin so our train for the 15th ended up being cancelled. I ended up having to book a greyhound back die that same day but again it was cancelled due to the winter storm. Because of that then the greyhound only gave us an option of returning on the last bus on the 14th which I had to took because I couldn’t afford to be stock in the dells for an extra day 2 with all the other trains and buses being cancelled for the next 2 days. I tried to explain this to the hotel and asked if they could even give me some type of credit because he had to check out on the 14th instead of the 15th even though I paid for through the 15th. I would have loved to come back again once the weather was better so I was even willing to do some type of credit because I really wanted to bring my kids back. But they refused and I tried to go through Hotels.com and they agreed to refund for the extra day but said they needed the hotels approval and they tried to call several times and got to response. When I tried to talk to the manager he was very rude and talked to me so disrespectful in front on my 4 and 6 year old that they begged for us to just leave. $900 plus hundreds spent there down the drain "

"Very kid oriented. Children running the halls, dung dong ditching doors until well after midnight. Kids running and stomping at all hours of the night. Pool was fine. Soooo chlorinated that it burns your eyes in the hot tub. Very loud. But I get it. Rooms were fine. Clean. Beds sucked. Literally have a bruise on my hip from sleeping on my side. Between the kids running and stomping all night and the subpar beds..... Not a great night sleep. Rate was good. Breakfast was good considering. Lots of options. "

"When I arrived check in service was easy and fast, they offered two elevators but unfortunately one was out. The room was clean but I hated the bed blanket felt more like couch covers. Bed where kinda of hard to, the indoor pools where pretty decent kids definitely enjoyed that. WiFi connection was terrible doesn’t make since to have free WiFi if it doesn’t work. Overall everything was decent. "

"Hotel very clean, staff was good! We were there for cheerleading competition. The hotel was a little noisy at night because of the kids but it was still good. The kids was there for another event. I will stay again when I come back. "

"In the midst of a winter storm, the place was suuuuper busy. Sharon at the front desk helped me and she was cool as a cucumber under pressure. She had a line of about 15 people waiting to check in, phone ringing off the hook, and a lobby full of people with kids running everywhere. Stressful for anyone but she was patient and didn’t make me feel like she was rushing me through. She took her time helping me and answering all my questions. Cheers, Sharon. You’re one in a million. "

"Hotel was good. Staff was friendly. Breakfast was tasty. Just what we needed as we were driving through. "

"Never again AVID. The room was extremely small…no closet, not a single drawer, no place to put luggage. Had 3 hangers for clothing and hooks on the wall to hang them. The breakfast had few options. But worst of all we had to track down a luggage cart. Found 3 on the second floor. The desk clerk seemed uninterested in providing us a cart. "