Best Western Inverness Palace Hotel & Spa

Photo gallery for Best Western Inverness Palace Hotel & Spa

Featured image
Indoor pool
Indoor pool
Indoor pool
Desk, laptop workspace, blackout curtains, iron/ironing board

Overview of Best Western Inverness Palace Hotel & Spa

VIP Access
UNESCO Sustainable Travel Pledge

Best Western Inverness Palace Hotel & Spa

4.0 star property

4.2/5 Very good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet-friendly
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
8 Ness Walk, Inverness, Scotland, IV3 5NG

Explore the area

  • Popular LocationInverness Cathedral3 min walk
  • Popular LocationInverness Castle6 min walk
  • Popular LocationEden Court Theatre6 min walk
  • AirportInverness (INV)15 min drive

Choose dates to view prices

About this area

Inverness

Best Western Inverness Palace Hotel & Spa is located in Inverness City Centre, a neighbourhood in Inverness, and is in the city centre and on the riverwalk. Bellfield Park and Merkinch Local Nature Reserve reflect the area's natural beauty and area attractions include Inverness Botanic Gardens and Wildwoodz Paintball and Lasertag Park. Guests love the hotel's location for the sightseeing.

What's nearby

  • Inverness Cathedral - 3 min walk
  • Inverness Museum and Art Gallery - 4 min walk
  • Inverness Castle - 6 min walk
  • Eden Court Theatre - 6 min walk
  • Eastgate Shopping Centre - 9 min walk

Getting around

  • Inverness Station - 11 min walk
  • Inverness (INV) - 15 min drive

Restaurants

  • Brasserie — 1 min walk
  • Zizzi - 2 min walk
  • So Coco - 3 min walk
  • McGonagall's Steakhouse - 4 min walk
  • River House - 4 min walk

About this property

Best Western Inverness Palace Hotel & Spa

Eco-friendly Inverness hotel in Inverness City Centre, walk to Inverness Castle
A full-service spa, an indoor pool and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a bar/lounge and a snack bar/deli are on-site. All 110 rooms offer free WiFi, 24-hour room service and flat-screen TVs. Other amenities that guests will find include coffee makers and electric kettles.
Best Western Inverness Palace Hotel & Spa offers 110 forms of accommodation with coffee/tea makers and a hairdryer. Flat-screen televisions are featured in guestrooms. Bathrooms include baths or showers and complimentary toiletries.

This Inverness hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.
Sleeping Beauty Spa has 2 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy.

The spa is open selected days.

Awards and affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows the regional cleaning and disinfection practices of We're Good To Go (UK)
Follows the standard cleaning and disinfection practices of We Care Clean (Best Western)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Valet parking on site (GBP 10 per stay)
  • Limited on-site parking

Food and drink

  • Buffet breakfast available for a fee 7 AM–9:30 AM on weekdays and 8 AM–10 AM on weekends: GBP 14.95 for adults and GBP 14.95 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Things to do

  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Baby bath
  • Children's games
  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Travel cot

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter

Languages spoken

  • English
  • Polish
  • Spanish

Business services

  • Business centre
  • Computer station
  • Conference space (323 square feet)
  • Meeting rooms

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Spa open selected days

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Raised toilet seat
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in reception
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • 32-inch flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Express check-in

Check-out

Check-out before 11 AM

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property also serves Jain vegetarian food. Guests with dietary restrictions or food allergies should contact this property in advance.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 15 per pet, per night
Dogs welcome
2 per room
Service animals are exempt from fees

Children and extra beds

Children are welcome
Free cots (infant beds)

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: GBP 14.95 for adults and GBP 14.95 for children (approximately)
  • Valet parking fee: GBP 10 per stay
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.

Property is also known as

Best Western Inverness Palace Hotel
Best Western Palace Hotel
Best Western Inverness Palace
Best Western Palace
Best Western Inverness Palace Hotel And Spa
Best Western Inverness Palace Hotel Inverness
Inverness Best Western
BEST WESTERN Inverness Palace Hotel & Spa Scotland
Best Inverness & Spa Inverness
Best Western Inverness Palace Hotel & Spa Hotel
Best Western Inverness Palace Hotel & Spa Inverness
Best Western Inverness Palace Hotel & Spa Hotel Inverness

Frequently asked questions

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 255 out of 571 reviews
5 - Excellent 45%
Rating 4 - Good. 203 out of 571 reviews
4 - Good 36%
Rating 3 - Okay. 77 out of 571 reviews
3 - Okay 13%
Rating 2 - Poor. 28 out of 571 reviews
2 - Poor 5%
Rating 1 - Terrible. 8 out of 571 reviews
1 - Terrible 1%

4.4/5

Cleanliness

4.3/5

Staff & service

4.3/5

Amenities

4.2/5

Property conditions & facilities

3/5 Okay

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
The location and view were beautiful, the staff was helpful and friendly. The beds were uncomfortable and the floors/ceiling were super squeaky and thin so it was loud.
Stayed 2 nights in Jan 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel excellent food
Stayed 3 nights in Nov 2021

2/5 Poor

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Old building, floors and walls are very thin and you can hear everything at all hours. Cleaning staff seem to think it's okay to have loads of loud conversations from 7am right outside your door.
Stayed 2 nights in Oct 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got a ground floor room which was great for having the dogs with us. The hotel bar is lovely. Parking is restricted not enough spaces especially with having dogs we were lucky to get a space.
Stayed 2 nights in Oct 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent, comfortable central hotel in Inverness
Our stay at Palace Hotel was excellent. The hotel is very conveniently centrally located and extremely comfortable. We parked and charged our electric car in the on site car park although finding a space was challenging. We managed to get charging space with assistance of one of the helpful hotel staff.
Stayed 2 nights in Oct 2021