Chalets in Inner West Council

Best hotel ever

Great location for travel out of and into Australia.

The room was very spacious. Excellent service all around. By day 2 the doorman knew me and would have a bottle of water and towel ready for after my run. Beautiful old building with all the mod cons would definitely stay there next time

We recently stayed for three nights in a refurbished Horizon Room at the Shangri-La Sydney and were thoroughly impressed from start to finish. The room was spotless, modern, and incredibly well equipped, nothing was overlooked. The nightly delivery of handmade fudge was such a thoughtful and luxurious touch that made us feel genuinely pampered. Having Horizon Club access really elevated our experience. The lounge was a beautiful, serene space to enjoy breakfast, afternoon tea, and a canapé...

We stayed in the apartment room, which had a washer and dryer. The bed was very comfortable, and the whole room was beautifully presented. Very close to train and bus connections.

Very quiet for a hotel this close to the airport.

Amazing location for everything, clean, modern and comfortable

Excellent staff -well worth it

We just had a over night stay at the Pullman at Mascot, we flew in from Perth via Melbourne to Sydney, and boy where we glad when we arrived, after a big delay in Melbourne. Corner room on the 11th floor over looking Kingsford Smith, and being a plane nut, wow oh wow. Simon & Sean

Reception needs to tell customers that the fee shuttle to the terminals is approx 750mts to 850mts away not just two minutes walk. I am disabled and had trouble making it to the bus stop in one go. I am also suffering from Low Vision and nearly fell a couple of times due to other people pushing in front of me. If correct info was given I would have caught a taxi.

Staff were absolutely amazing!! Lovely hotel room

The room was large comfortable and pristine. The staff were friendly and helpful! Thanks for having us!

Holiday Inns are always reliable and this one was no different. Clean and spacious rooms, free breakfast, airports shuttle ( cost) and close to public transport, cafes etc. The staff were friendly helpful.

Beautiful hotel, fabulous staff, walking distance to many attractions

Room and facilities were excellent for our stay to visit friends. Location is great for us to get around. Staff were always available to assist with a smile.

I arrived early and was told my room was ready and that I could check in immediately for no extra cost. Staff were friendly and welcoming. I enjoyed dinner in the Song kitchen restaurant, it was pleasant and affordable. Restaurant staff were friendly and professional. I was impressed with my overall experience at Song Hotel, and in particular the outstanding customer service I received.

My go to hotel in Sydney and I’m often there. Best sleep hotel. But the mini bar was removed??

Loved the Bar and food options, early check-in and awesome location and views

The room was large, very spacious with lots of class. The bathroom was roomy with everything you need. The staff were very friendly and efficient. Thank you for a lovely stay