Top Hotels Near IU Health West Hospital in Indianapolis from AU$102

"This hotel is in need of major renovations. Upon arrival the elevator was not working properly. The next morning signs saying out of service. When we asked the front desk they said it would be days and if we needed help with our things they would assist. When we asked if there would be any discounts or refunds they said talk to the general manager who was not available. One of our family members had an injured foot and 3 flights of stairs several times a day for three days was not acceptable. One of the kind staff offered to move us to first floor and arranged for us to have adjoining rooms. We asked for adjoining rooms at check in but that staff said we were on the same floor across from each other. The picture of the pool is not the actual pool. The ceiling is falling off, the hot tub is not a hot tub and there is green algae growing on the walls. One of the kids drug the towel on the floor and it was full of hair and dirty! Most of the staff seemed put out by requests like refilling the hot water for tea or getting fresh towels. The breakfast was very good. The staff was friendly, kept the items stocked and the area cleaned. Good options for families."

"The staff was kind and friendly. The hotel was in a safe location. My room was clean and bed was comfy. "

"Very clean hotel. Great food."

"Check in was great and easy. "

"Our check in host was rude, not welcoming at all. Strange odor in the hallways and elevator. Bed sheets looked clean. Floors were dirty and bathroom needed a deep clean. "

"Everything was as described. Location is in a nice area with plenty of places to eat and we enjoyed our stay and the quality of the home."

"Both times that we have stayed there we had received friendly service. "

"super clean room easy check in, beautiful place!"

"Very clean, with a personalized welcome message and all the amenities I needed. "