Property grounds

Reviews of GreenTree Hotel & Extended Stay I-10 FWY Houston, Channelview, Baytown

3 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 127 out of 293 reviews" "
Rating 8 - Good. 72 out of 293 reviews" "
Rating 6 - Okay. 46 out of 293 reviews" "
Rating 4 - Poor. 21 out of 293 reviews" "
Rating 2 - Terrible. 27 out of 293 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities
Great option at Houston , the hotel has some years but very clean , green areas, good space in room, very confortable bed, it has a bar!! A large bar where thursday might is karaoke and friday with DJ, very good service . We were 3 persons mt wife , my son and I
Stayed 3 nights in May 2024

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Blinds kept the morning light out. Big room. Comfy bed
Stayed 1 night in Apr 2024
Response from GM on 28 Apr 2024
Dear Laura:We appreciate that you have taken the time to tell us about your recent stay with us.We continue with the improvements which we have begun. We have a plan for 2024 which we believe will make our accommodations better than ever before.Laura, when you are next in the Channelview area please stop in for another visit at our hotel.Sincerely,Mike LianGeneral ManagerGreentree Channelview

8/10 Good

Monica Alise

Stayed 1 night in Apr 2024
Response from GM on 9 May 2024
Dear Monica:We appreciate that you have taken the time to tell us about your recent stay at our hotel.We have made many improvements, starting with renovating our guest rooms which is still an ongoing project. We continue with our plan for 2024 which we believe will make our accommodations better than ever before.Monica, when you are next in the Channelview area please consider staying with us once more so that we might have another opportunity to provide the quality stay deserved by every guest.Sincerely,Mike LianGeneral Manager Greentree Channelview

10/10 Excellent

justin

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff was amazing ! The manager allowed us to check in early , worked through any issues and was just incredibly pleasant . I hope the property owner continues to invest in the property and the team because this was probably the best customer service I have ever seen.
Stayed 5 nights in Apr 2024
Response from GM on 10 Apr 2024
Dear Justin:Thank you for telling us about your time with us and that we have trained our staff to help guests have a pleasant stay.We do have plans for 2024 which require more investments in the property with the ultimate goal of making the hotel better than it ever was before. It will take a bit of time but we are hard at work making improvements which make all of our guest's stays more pleasant and enjoyable.Justin, thank you again for your positive comments. When you are next in the Channelview area please come by for another visit.Sincerely,Mike LianGeneral ManagerGreentree Channelview

10/10 Excellent

Tan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value find. Mike the manager was super friendly and would check in frequently to make sure we had everything we needed and were satisfied with our stay. Staff is also super friendly. Breakfast was tasty, fresh, and had lots of veggie friendly options. There is a bar on premises which is open till 2 am. Downtown Houston is 20-30 mins drive. Parking is free at this hotel with security monitoring/securing the premises after midnight. Rooms were clean and spacious. The pool wasnt open but it was because it was rainy and a bit chilly. The pool area is very pretty with a lot of grass and surrounded by palm trees which I would imagine would be very enjoyable in the summer! This place is a good value for the money and would highly recommend for the skeptical!
Response from GM on 24 Mar 2024
Dear Tan:We appreciate that you have taken the time to review your recent stay with us. We especially like when a guest goes into depth, as you did, as to why they like our hotel.The first thing the new owner did was to begin to renovate rooms while making other improvements as time permitted. While many improvements have been made we still have a ways to go. We have a plan for 2024 which we believe will make our accommodations better than ever before.Tan, when you are in our area again please consider stopping in for another visit--give us another opportunity to provide the quality stay which every guest is seeking.Sincerely,Mile LianGeneral ManagerGreentree Channelview

8/10 Good

Glenn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Manager and staff are great a free drink in the bar at night.
Stayed 7 nights in Mar 2024
Response from GM on 21 Mar 2024
Dear Glenn:We appreciate that you have taken the time to rate your stay at our hotel. A 4 of 5 rating is not bad but we will keep trying to raise that to 5 of 5.We have undertaken many projects under our new owner, the most important was to begin renovating our guest rooms. Under our 2024 plan we have many more improvements to make with the end goal being to make our accommodations better than ever before.Glenn, when you are in the area againlplease consider staying with once more so that we might another opportunity to provide the quality stay deserved by every guest. Sincerely,Mike LianGeneral ManagerGreentree Channelview

8/10 Good

Alyssa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Owners and management went above and beyond during my stay. Breakfast was good. Would stay again.
Stayed 2 nights in Mar 2024
Response from GM on 21 Mar 2024
Dear Alyssa:We thank you for taking the time to tell us about your recent at our hotel. A rating of 4 of 5 is pretty good but we look forward to when we can make it 5 of 5.Our new owner had many improvements on her mind when she first came in. and the first project was renovating what matters most to guest--guest sleeping rooms. Not all have been renovated yet but we are working on it while making other improvements. Over the rest of 2024 we have a plan which we believe will make our accommodations better than ever before.Alyssa, when you are again the Channelview area please consider stopping in for another visit so that we might have another opportunity to provide the quality stay every guest is seeking.Sincerely,Mike LianGeneral ManagerGreentree Channelview

10/10 Excellent

Darrion

the manger was nice
Stayed 7 nights in Feb 2024
Response from GM on 7 Mar 2024
Dear Darrion:Thank you for taking the time to review your stay with us.Under new ownership the first thing that was taken was to begin to renovate our guest rooms. That is an ongoing process but we are hard at work trying to get all of the rooms renovated while making other improvements as time permits. We have a plan for 2024 which we believe will make our accommodations better than ever before.Darrion, when you are next in the Channelview please consider staying with us once again so that we might have another opportunity to provide the quality stay sought by every guest.Sincerely,Mile LianGeneral ManagerGreentree Channelview

10/10 Excellent

Rohith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, quiet, cheap, clean, not bad for 55$ per day. Great if you are on a trip to Houston for couple of nights.
Stayed 2 nights in Feb 2024
Response from GM on 20 Feb 2024
Dear Rohith:We appreciate that you have taken the time to tell us about your recent stay at our hotel.We have many improvements projects underway, starting with renovating our guest rooms, which is still ongoing. We have a plan for 2024 which we believe will make our accommodations better than ever before.Rohith, when you are next in the Channelview area please consider staying with us once again so that we might have another opportunity to provide the quality stay which every guest deserves--and may your next visit be an even more pleasant one.Sincerely,Mike LianGeneral ManagerGreentree Channelview

10/10 Excellent

DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I've stayed here multiple time and plan to stay again. Great value on over-the-counter sales and bar.
Stayed 3 nights in Feb 2024
Response from GM on 14 Feb 2024
Dear Daniel:We appreciate that you have taken the time to tell us about your recent stay and that you are a returning guest.We are still working on our plan for 2024 which we believe will make our accommodations better than ever before. Room renovations are still at the top of our to do list but we have many more projects which we are working on.Daniel, we hope that you will continue to come stay with us when you are again in the Channelview area. Each stay gives us another opportunity to provide the quality stay expected by each guest.Sincerely,Mike LianGeneral ManagerGreentree Channelview

10/10 Excellent

Amber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk clerk was very sweet. The amenities were so cool the mr loved the complimentary beer! The room was so clean and smelled so good and my favorite was how comfy the bed was!! 10 out of 10 for sure!!
Stayed 1 night in Feb 2024
Response from GM on 14 Feb 2024
Amber:It sounds as if you have a pleasant visit and we are glad that you did so. Thank you for telling us about your stay.It sounds as if you were in one of our renovated rooms. We have not yet renovated every rooms but we are working on doing so--it will just take us a little more time. For 2024 we have a plan which we believe will make every feature on the property better than it was before. Give us a bit more time and watch what we do.Amber, we hope to see you again soon and we will try to make your next visit an even more pleasant one than the one before.Sincerely,Mike LianGeneral ManagerGreentree Channelview

10/10 Excellent

Dalton

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Great stay. Can’t recommend enough. The gm went above and beyond to make my stay great. I’ll stop here every time I’m in the area.
Stayed 1 night in Feb 2024
Response from GM on 12 Feb 2024
Dear Dalton:We appreciate that you have taken the time to tell us about your most recent visit at our hotel.We have a plan for 2024 which we believe will make our accommodations better than ever before. That comes on top of the fact that we have already renovated many of our guest rooms, installed new washers, dryers and ice machines for guest use as well as increased our security and parking lot lighting.Dalton, when you are next in the Channelview area please consider staying with us once again so that we might have another opportunity to provide the quality stay which ever guest deserves.Sincerely,Mike LianGeneral ManagerGreentree Channelview

10/10 Excellent

Yesenia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
First time staying there, everything was great. The manager and staff were very friendly and took their time explaining everything. The breakfast was good. Would definitely come back to stay again
Stayed 1 night in Feb 2024
Response from GM on 8 Feb 2024
Dear Yesenia:We appreciate that you have taken the time to rate your stay at our hotel.We have a plan for 2024 which we believe will make our accommodations better than before. We have already begun improvements such as renovating our guest rooms, new laundry washers/ dryers, new ice machines, improved parking lot lighting and increased security with a parking lot entry gate which is monitored during certain hours of the night.Yesenia, when you are next in the Channelview area please consider staying with us once again to give another opportunity to provide the quality experience expected by every guest.Sincerely,Mike LianGeneral ManagerGreentree Channelview

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gerne wieder.
Sauber Zimmer, freundliches Personal, ausgezeichnetes Frühstück.
Stayed 1 night in Jan 2024
Response from GM on 29 Jan 2024
Dear Mr. Wieder:We appreciate that you have taken the time to tell us about your recent stay at our hotel and to give us such a nice rating.Under new ownership our first major project was to begin to renovate our guest rooms, an ongoing project, while making other improvements as time permitted. We have a plan for 2024 which we believe will make our accommodations better than ever before.Gerne, when you are next in the Channelview area please consider staying with us once more so that we might have another opportunity to provide the quality stay which every guest deserves and may your next visit be an even more pleasant one.Sincerely,Mike LianGeneral ManagerGreentree Channelview

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on 27 Jan 2024
Dear Lisa:We appreciate that you have given us such a nice rating and that you have taken the time to review your recent stay at our hotel.Our new owner has us doing many things to make everything better & more comfortable for our guests, including renovating our guest rooms. We have a plan for 2024 which we expect will make our accommodations better than ever before.Lisa, when you are next in the Channelview area pleas consider staying with us once more so that we might have another opportunity to provide the quality stay which every guest deserves.Sincerely,Mike LianGeneral ManagerGreentree Channelview

10/10 Excellent

Ian

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on 27 Jan 2024
Dear Ian:We appreciate that you have taken the time to rate your stay with us and that you have given such a nice rating.Our main project to renovate all guest rooms is still underway and we are making other improvements when time permits. We have a plan for 2024 which we believe will make our accommodation better than ever.Ian, please consider staying with us once again when you are next in the Channelview area so that we might have the opportunity to provide the quality stay which every guest deserves.Sincerely,Mile LianGeneral ManagerGreentree Channelview

10/10 Excellent

Christy

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities
Everything and everyone
Stayed 2 nights in Jan 2024
Response from GM on 27 Jan 2024
Dear Christy:Thank you for taking the time to rate your stay at our hotel.We have many projects underway to improve our property. We have a plan for 2024 which we believe will make our accommodations better than ever before.Christy, when you are next in the Channelview area pleas consider staying with us once again so that we might have another opportunity to provide the quality stay which every guest is seeking.Sincerely,Mile LianGeneral ManagerGreentree Channelview

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from GM on 23 Jan 2024
Dear Ian:We appreciate that you have taken the time to submit a rating for your stay at our hotel. We are also glad that you could give us such a high rating.The new owner's first project, an ongoing project, was to renovate the guest rooms while making other improvements as time permitted. We have plans for 2024 which we believe will make our accommodations better than ever before.Ian, thank you once more for your great rating. When you are next in the Channelview area please consider staying with us once again so that we might have another opportunity to provide the quality stay sought by every guest.Sincerely,Mike LianGeneral ManagerGreentree Channelview

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner was very kind, informative, and accommodating. We were in town to attend a funeral and he allowed my sister to leave her vehicle on the property, so that she could ride with us to the services. The room had a refrigerator that kept our drinks cold. Check-in and check-out were smooth and easy. The black out curtains ensured we slept well. In spite of the circumstances, our stay was wonderful.
Stayed 2 nights in Jan 2024
Response from GM on 23 Jan 2024
Dear Renee:We appreciate that you have taken the time to tell us about your recent stay at our hotel and that you had such a positive experience. We extend condolences for your loss.Under new ownership the first project by the new owner was to begin to renovate the guest rooms, an ongoing project, while also making other property improvements as time permitted. We have plans for 2024 which we believe will make our accommodations better than ever before.Renee, thank you once more for your positive comments. When you are next in the Channelview area please consider staying with once again so that we might have another opportunity to provide the positive sought by every guest.Sincerely,Mile LianGeneral ManagerGreentree Channelview

10/10 Excellent

Tychiecus

Stayed 5 nights in Jan 2024
Response from GM on 8 Feb 2024
Dear Tychiecus:We appreciate that you have taken the time to rate your stay at our hotel.The first thing our new owner did was to start renovating the guest room while making other improvements as time permitted. It is still an ongoing process but we are hard at work renovating all of our guest rooms. We have a plan for 2024 which we believe will make our accommodations better than ever before.Tychiecus, when you are next in the Channelview area please consider staying with once again so that we might have another opportunity to provide the quality stay sought by every guest.Sincerely,Mike LianGeneral ManagerGreentree Channelview

10/10 Excellent

konstantin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
traveling stay one night
Stayed 1 night in Jan 2024
Response from GM on 20 Jan 2024
Dear Konstantin:We appreciate that you have taken the time to tell us about your recent stay at our hotel.The first thing our new owner did was to start renovating the guest rooms. This is still a work in progress but we are hard at work trying to renovate every guest room while making other improvements such as new ice machines, washers, dryers, etc. We have a plan for 2024 which we believe will make our accommodations better than ever before. Konstantin, when you are next in the Channelview area please consider staying with us once more so that we might have another opportunity to provide the quality stay which every guest deserves.Sincerely,Mike LianGeneral ManagerGreentree Channelview

10/10 Excellent

james

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel with restaurant and friendly staff
At check-in I was greeted at the front desk with a smile and helpful staff which was a change from the last few hotels. They quickly got me checked in let me know to call if there are any issues and even showed me to my room. The room is much better then other ones in the area, and they have security patrol the parking lot at night which is great since i have a service truck. They is a restaurant bar inside which does have tables to sit so you dont need to be at the bar, pool tables and a few other bar type games. Overall for a low priced hotel, well lit parking lot, right off I-10, 15 minutes from Houston in traffic this is a great hotel for what you are paying. I would stay again if needed.
Stayed 5 nights in Jan 2024
Response from GM on 14 Jan 2024
Dear James:We appreciate that you have taken the time to tell us about recent stay and to give us such a nice review.Under new ownership we immediately began renovating the guest rooms, which is an ongoing process. We increased the lighting in crucial areas of the parking lot, increased our security arrangements & have added new washers, dryers & ice machines. We have a plan for 2024 which we believe will make our accommodations better than ever before.James, when you are next in the Channelview area please consider with us once again so that we might have another opportunity to provide the quality which every guest deserves.Sincerely,Mike LianGeneral ManagerGreentree Channelview

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it
The property gas done an amazing job of renovating and is absolutely gorgeous now . the service from the front desk to the housekeepers and the ladies thst help with breakfast all are friendly and helpful and give amazing service. I recommend this spot highly on this side of town
Stayed 1 night in Jan 2024
Response from GM on 9 Jan 2024
Dear Eric:We appreciate that you have taken the time to tell us about how you enjoyed your recent stay at our hotel.It takes time but we are on track to eventually renovate all of our guest rooms. As we do so the rooms are classified as Nonsmoking & eventually we will become an all nonsmoking hotel. As we continue to make other improvements as time permits we have added a 2nd laundry room. We are evaluating adding Smart TV's to our guest rooms as well. We have not totally committed to Smart TV's but this trial period will determine what we do regarding the room TV's. If we chose that option property wide, the Smart TV's provide an expanded viewing experience for our guests. We have a plan for 2024 which we believe will make our accommodations better than ever before.Eric, whenever you are next in the Channelview area please consider staying with one more so that we might have another opportunity to provide the quality stay which every guest--and keep an eye open for more improvements which the owner has planned.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on 9 Jan 2024
Dear Ian:We appreciate that you have taken the time to tell us about your recent stay at our hotel.We continue to renovate our guest and to make other improvements as time permits. We have a plan for 2024 which we believe will make our accommodations better than ever before.Ian, thank you for your excellent rating. Please consider staying with us once again when you are next in the Channelview area.Sincerely,Mike LianGeneral ManagerGreentree Channelview

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from GM on 5 Jan 2024
Dear Chloe:Thank you for taking the time to rate your stay with us.We are still hard at work renovating our guest room while making other improvements while time permits. As we move into the new year 2024 we have a plan which we believe will make our accommodations better than ever before.Chloe, we hope that whenever you are in the Channelview area that you will consider staying at our hotel once more. We want every opportunity to provide the quality stay which every guest should have.Sincerely,Mike LianGeneral ManagerGreentree Chanelview

10/10 Excellent

Lorena

Travelled with family
Liked: Room comfort
Stayed 3 nights in Dec 2023
Response from GM on 5 Jan 2024
Dear Lorena:Thank you for taking the time to submit a review of your time with us.Under new ownership we are in the process of renovating our guest rooms while making other improvements as time permits. We have a plan for 2024 which we believe will make our accommodations better than ever before.Lorena, when you are next in the Channelview area please consider staying with us once again so the might have another opportunity to provide the quality stay deserved by every guest.Sincerely,Mike LianGeneral ManagerGreentree Channelview

10/10 Excellent

Kasi, League City

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 31 Dec 2023
Dear Kasi:Thank you for taking the time to tell us about your recent stay at our hotel.Under new ownership the first major project was to renovate the guest rooms, which is an ongoing project, while making other improvements as time permitted. We have a plan for 2023/ 2024 which we believe will make our accommodations better than ever before.Kasi, again thank you for your excellent rating. When you are next in the Channelview area please consider staying with us again so that we might have another opportunity to provide the quality stay which every guest deserves.Sincerely,Mike LianGeneral ManagerGreentree Channelview

10/10 Excellent

Kati

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2023
Response from GM on 1 Feb 2024
Dear Kati: We appreciate that you have taken the time to rate your stay with us.Our first major project under new ownership was to begin to renovate our guest rooms while making other improvements as time permitted. The guest room renovation is an ongoing project but we are hard at work to have 100% renovation. We have a plan for 2024 which we believe will make our accommodations better than ever before.Kati, when you are next in the Channelview area please consider staying with us once again so that we might have another opportunity to provide the quality stay sought by every guest.Sincerely,Mike LianGeneral ManagerGreentree Channelview

10/10 Excellent

Jose, Houston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from mike on 29 Dec 2023
Dear Jose :Thank you for taking the time to rate your stay at our hotel. We are still hard at work renovating our guest rooms while make other improvements at time permits. We have a plan for 2024 which we believe make our accommodations better than ever before. Jose, thank you again for staying with us. When you are next in the Channelview area please consider staying with us once again so that we might have an opportunity to provide the quality stay deserved by every guest. Sincerely, Mike Lian General Manager at Greentree Channelview.

10/10 Excellent

Kasi, League City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from mike on 28 Dec 2023
Dear Kasi :Thank you for taking the time to rate your stay at our hotel. We are still hard at work renovating our guest rooms while make other improvements at time permits. We have a plan for 2024 which we believe make our accommodations better than ever before. Kasi, thank you again for staying with us. When you are next in the Channelview area please consider staying with us once again so that we might have an opportunity to provide the quality stay deserved by every guest. Sincerely, Mike Lian General Manager at Greentree Channelview.

10/10 Excellent

Christy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for the $ The manager is really nice & helpful The cozy bar is a plus too
Stayed 1 night in Dec 2023
Response from GM on 16 Dec 2023
Dear Christy:We appreciate that you have taken the time to tell us about your recent stay with us.We have many projects underway to make our accommodations better than ever before, including our first major project which was to renovate our guest rooms. This is still an ongoing project.Christy, when you are next in the Channelview area please consider staying with us once again so that we might have another opportunity to provide the quality stay which every guest deserves.Sincerely,Mike LianGeneral ManagerGreentree Channelview

10/10 Excellent

Antonio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice and clean
Stayed 5 nights in Nov 2023
Response from GM on 23 Nov 2023
Dear Antonio:Thank you for taking the time to review your recent stay with us.Under new ownership we have a plan for 2023/ 2024 which we believe will make our accommodations better than ever before. Our first project, which is still ongoing, was to renovate our guest rooms. We have added a new washer & dryer and done a number of other improvements. Our most recent effort was to add a 2nd washer in a different room than the first washer. We can't do everything at once but over time we will do everything which we need to do to make each guest's stay more pleasant and enjoyable.Antonio, thank you again for staying with us. When you are next in the Channelview area please consider stopping by for another visit with us.Sincerely,Mike LianGeneral ManagerGreentree Channelview

10/10 Excellent

francine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a quiet evening and room was nice. Glad they had comforters instead of the usual cheap covers other hotels use
Stayed 1 night in Nov 2023
Response from mike on 12 Nov 2023
Dear Francine:We appreciate that you have made the effort to tell us about your time at our hotel. We are even more appreciate when a guest gives us such high marks as you did with your rating.When the new owner took over her first action was to begin to renovate our guest rooms. Renovation is still a work in progress but ever day we get close to completing the renovation project while making property improvements as time permits. As a room is renovated we mark it as a nonsmoking room. Eventually we will be a Smoke Free, nonsmoking hotel. We have a plan for 2023/ 2024 which we believe will make our accommodations better than ever before.Francine , again we greatly appreciate that you have had a good stay at our hotel. When you are next in the Channelview area please consider staying with us once more so that we might have another opportunity to provide the quality stay deserved by every guest.Sincerely,Mike LianGeneral ManagerGreentree Hotel Channelview

10/10 Excellent

Terrence

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was awesome 😎 The GM Mike Lian was wonderful, kind and helpful. Linda at the desk was super and the ladies that fixed the breakfast were really nice and helpful.
Stayed 3 nights in Nov 2023
Response from GM on 9 Nov 2023
Dear Terrence:We appreciate that you have taken the time to review your stay with us and that you had an enjoyable stay.Glenda is one of our longest term desk clerks and enjoys tremendously helping others. Under new ownership the first thing the new owner did was to begin to renovate guest rooms while making other improvements as time permitted. Guest room renovation is an ongoing project but we have a plan for 2023/ 2024 which we believe will make our accommodations better than ever before. We can't do everything at once but we are well on our way to doing everything we can to make out guest's stay more pleasant and enjoyable.Terrence, thank you again for your kind words. When you are next in the Channelview area please consider staying with us once more so that we might have another opportunity to provide the quality stay which every guest deserves.Sincerely,Mike LianGeneral ManagerGreentree Hotel Channelview

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM on 24 Oct 2023
Dear Ian:We appreciate that you have made the effort to tell us about your time at our hotel. We are even more appreciate when a guest gives us such high marks as you did with your rating.When the new owner took over her first action was to begin to renovate our guest rooms. Renovation is still a work in progress but ever day we get close to completing the renovation project while making property improvements as time permits. As a room is renovated we mark it as a nonsmoking room. Eventually we will be a Smoke Free, nonsmoking hotel. We have a plan for 2023/ 2024 which we believe will make our accommodations better than ever before.Ian, again we greatly appreciate that you have had a good stay at our hotel. When you are next in the Channelview area please consider staying with us once more so that we might have another opportunity to provide the quality stay deserved by every guest.Sincerely,Mike LianGeneral ManagerGreentree Hotel Channelview

10/10 Excellent

Angelina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I heartily recommend it.
Super friendly, super service, the kindness of very good people
Stayed 14 nights in Sep 2023
Response from GM on 19 Oct 2023
Dear Angelina:Thank you for taking the time to tell us about your recent stay. We are pleased that you had an enjoyable experience.Under new ownership the first improvement project which we started was the renovation of our guest rooms. While guestroom renovation is still an ongoing project we have also branched out with other projects to make our guest's stay more enjoyable and pleasant. We have a plan which we believe will make our accommodations better than ever before.Angelina, thank you again for taking the time to tell us about your visit with us. When you are next in the Channelview area please consider staying with us once more so that we might have another opportunity to provide the quality stay deserved by every guest.Sincerely,Mike LianGeneral ManagerGreentree Hotel Channelview

10/10 Excellent

Evangelina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As soon as I checked in I was ipgradded to a better bigger room 💙 close to the pool might I add!! The room was amazing, the bed was so comfortable I slept like a baby and if you stay out late they close the gate and a security officer is the one that lets you back in as long as your staying there. Then there is a bar and a restaurant there too to me this is an amazing hotel for a valuable price. Definitely staying again!!
Stayed 2 nights in Oct 2023
Response from GM on 13 Oct 2023
Dear Evangelina:Thank you for taking the time to review your stay at our hotel.We have several ongoing projects to make the stay for each guest more pleasant and comfortable. The first project we started was to renovate our guest rooms. They are not all renovated yet but we are working on it. We have a plan for 2023/ 2024 which we believe will make our accommodations better that ever before.Evangelina, when you are next in the Channelview area please consider stopping by for a visit so that we might have another opportunity to provide the quality stay deserved by every guest.Sincerely,Mike LianGeneral ManagerGreentree Hotel Channelview

10/10 Excellent

Gabriela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very kind staff
Stayed 6 nights in Sep 2023
Response from GM on 26 Sept 2023
Dear Gabriela:We appreciate that you have taken the time to tell us about your experiences during your recent stay.Under new ownership our first major project was renovation of guest rooms. This is an ongoing project as we have not finished renovating every room while we make other improvements as time permits but guest room renovation is still our main concern. We have a plan for 2023/ 2024 which we believe will make our accommodations better than ever before.Gabriela the staff thanks you for your kind sentiment. When you are next in the Channelview area please consider staying with us once more so that we might have another opportunity to provide the quality stay deserved by every guest.Sincerely,Mike LianGeneral ManagerGreentree Hotel Channelview

10/10 Excellent

Nora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very happy to find a hotel. with cleanliness and organization in rooms, rich breakfast and clean bathrooms with towels. muy feliz de encontrar un hotel . con limpieza y organizacion en cuertos desayuno rico y baños limpios con toallas definitiva mente lo recomiendo.
Stayed 1 night in Sep 2023
Response from GM on 24 Sept 2023
Dear Nora:We appreciate that you had a pleasant recent stay at our Greentree hotel and that you have taken the time to tell us about it.The first thing our new owner did was the most important, renovating the guest rooms. Renovation is still a project in the works as we have not renovated every room but we are hard at work doing so while making other improvements as time permits. We have a plan for 2023/ 2024 which we believe will make our accommodations better than ever before.Nora, once again we are pleased that you had a pleasant stay at our Greentree Hotel. When you are next in the Channelview area please consider stopping in for another visit so that we might have another opportunity to provide the quality stay which every guest deserves--and may your next visit be an especially pleasant and enjoyable one.Sincerely,Mike LianGeneral ManagerGreentree Hotel Channelview

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing terrible about this hotel. It is great value. For its age it sure has aged well and kept up with. Staff is very friendly. Bar and food is good. They have karaoke on Thursday. Good friendly crowd.
Stayed 1 night in Sep 2023
Response from GM on 23 Sept 2023
Dear Joseph:Thank you for your kind words and review of your recent stay at our hotel.The new owner started with renovating the guest rooms and making other improvements as time permitted. We can't do everything at once; guest room renovation is still an ongoing process; however, we have a plan for 2023/ 2024 which we believe will make our accommodations better than ever before.Joseph, thank you again for your nice review. When you are once more in the Channelview area please consider stopping by for another visit so that we might have another opportunity to provide the quality stay desired by every guest--and may your next visit be an especially pleasant one.Sincerely,Mike LianGeneral ManagerGreentree Hotel Chanelview

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from GM on 12 Sept 2023
Dear Shannon:We appreciate that you have taken the time to tell us about your recent stay at our hotel.We have a plan for 2023/ 2024 which we believe will make our accommodations better than ever before. Under new ownership renovation of our guest rooms was the first major project undertaken while also making other improvements as time permits which will improve the quality of each guests stay. Shannon, when you are next in the Channelview area please consider visiting with us once more so that we might have another opportunity to provide the quality stay which every guest deserves.Sincerely,Mike LianGeneral ManagerGreentree Hotel Channelview

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from GM on 10 Sept 2023
Dear ShannonYou have given us a great rating for your visit with us. We appreciate the gracious score and that you have taken the time to tell us about your recent stay.Our new owner started out with a project which was most important to her, which was the renovation of the guest rooms. We can't do everything at once and we are still working on renovating all of the guest rooms but as time permits we are also making other improvements which will make each guest's stay more enjoyable and pleasant. We have a plan for 2023/ 2024 which we believe will make our accommodations better than ever before.Shannon, thank you again for your top rating. We look forward to seeing your back for another visit when you are next in the Channelview area--and may your next stay be an especially pleasant one.Sincerely,Mike LianGeneral ManagerGreentree Channelview

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was exceptional. They were so helpful and seemed dedicated in making sure we had a great exp erience at their hotel.
Stayed 1 night in Sep 2023
Response from GM on 10 Sept 2023
Dear Mark:We appreciate that you have taken the time to tell us about your recent stay at our hotel.We have plans for 2023/ 2024 which we believe will make our accommodations better than ever before. We started with renovating our guest rooms, which is still an ongoing project and as time permits we work on other projects to make the stay of each guest more enjoyable and pleasant.Please consider staying with us once more when you are again in the Channelview area and may your next visit be an even more enjoyable one.Sincerely,Mike LianGeneral ManagerGreentree Channelview

10/10 Excellent

Phyllis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came here for the first time and i loved it. Everyone is nice a d friendly from the head, front desk and worker's. Loved my room. They don't have microwave and refrigerator inside , im cool with that. Free washing and drying machine for guest, everything is secure, breakfast is great, area is beautiful its like you're at Luby's, baskeball court, a bar area with pool tables, pool, gym to workout. I am so so satisfied. ♥
Stayed 1 night in Sep 2023
Response from GM on 4 Sept 2023
Dear Phyllis:We appreciate that you have taken the time to tell us about your recent stay at our hotel.Under new ownership we are still in the process of renovating all of our guest rooms. The renovation was the first big project undertaken. We can't do everything at once but we have plans for 2023/ 2024 which we believe will make our accommodations better than ever before. Normally only our rooms with a queen sized bed do not have a microwave/ refrigerator. If it was another bed type without a microwave/ refrigerator it was an oversight.Phyllis, I apologize for any inconvenience which you experienced during your time with us. When you are next in the Channelview please consider staying with us once more so that we might have another opportunity to provide the quality stay sought by every guest.Sincerely,Mike LianGeneral ManagerGreentree Channelview

10/10 Excellent

luke

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Aug 2023
Response from GM on 1 Sept 2023
Dear Luke:We appreciate that you have taken the time to tell us about your recent stay at our hotelUnder new ownership we have plans for 2023/ 2024 which we believe will make our accommodations better than ever before. The first project which we undertook was the renovation of our guest rooms. It is an ongoing process but eventually we will have renovated all of our guest rooms. As time permits we also undertake other projects designed to make the stay for every guest more pleasant and comfortable.Luke, thank you again for such a nice review rating. When you are next in the Channelview area please consider staying with us once more so that we might have another opportunity to provide the quality stay which every guest deserves--and may your next visit be an especially enjoyable one.Sincerely,Mike LianGeneral ManagerGreentree Channelview

6/10 Okay

MKTracing

Travelled with family
Liked: Staff & service
The window mini blinds are not private and make you feel uncomfortable
Stayed 1 night in Aug 2023
Response from GM on 30 Aug 2023
Dear MK Tracing:We appreciate that you have taken the time to tell us about your stay at our hotel.Under new ownership one of the first things we did was to start a project to renovate our guest rooms. This a project still under way. We can't do everything at once but we have a plan for 2023/ 2024 which we believe will make our accommodations better than ever before. We will inspect our blinds to see if perhaps some are not adjusted quite right.MKTracing I apologize for any inconvenience which you experienced during your time with us. When you are next in the Channelview area please consider staying with us once more so that we might have another opportunity to provide the quality stay which every guest deserves.Sincerely,Mike Lian,General ManagerGreentree Hotel Channelview

8/10 Good

Maria Cecilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need to fumigate rooms. Roaches visible at night.
Stayed 2 nights in Aug 2023
Response from GM on 28 Aug 2023
Dear Maria:We appreciate that you have taken the time to tell us about your recent stay.Under new ownership we have begun with renovating the guest rooms. As we renovate we also give the room a thorough insect treatment. We are going to expand the treatments to include rooms not yet renovated. We have plans for 2023 which we believe will make our accommodations better than ever before.Maria, I apologize for any inconvenience which you experienced during your time with us. When you are next in the Channelview area please consider staying with us once more so that we might nave another opportunity to provide the quality stay sought by every guest.Sincerely,Mile LianGeneral ManagerGreentree Channelview

8/10 Good

Chuck

Stayed 1 night in Aug 2023
Response from GM on 14 Sept 2023
Dear Chuck:We appreciate that you have taken the time to review your recent visit at our hotel.Under new ownership the first decision was to begin to renovate our guest rooms. This is an ongoing project along with making other improvements as time permits. We can't do everything at once but we have a plan for 2023/ 2024 which we believe will make our accommodations better than ever before.Chuck, when you are next in the Channelview area please consider staying with us once more so that we might have another opportunity to provide the quality stay which every guest deserves.Sincerely,Mike LianGeneral ManagerGreentree Hotel Channelview

6/10 Okay

Alondra

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Aug 2023
Response from GM on 23 Aug 2023
Dear Alondra:We appreciate that you have taken the time to rate your stay with us. Under new ownership the first project which we began was the renovation of our guest rooms. It is still a work in progress as we have only completed renovation of some of our rooms but we are hard at work on the rest. We have plans for 2023/ 2024 which we believe will make our accommodations better than ever before.Alondra, when you are next in the Channelview area pleas consider staying with us once more so that we might have another opportunity to provide the quality stay which every guest deserves--and may your next visit be an especially pleasant one.Sincerely,Mike LianGeneral ManagerGreentree Hotel Channelview

10/10 Excellent

Daniel Campana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding service and staff. If I ever need anything they're on point. They went above and beyond to be accommodating. Restaurant food is great breakfast is great. Renovations are ongoing and there are some roaches. Houston is notorious for roaches so it's no biggy for me. Nice big aTV. Some maintenance was needed in my room but they fixed it promptly. 5 stars over all.
Response from GM on 18 Aug 2023
We appreciate that you have taken the time to tell us about your time at our hotel and to give us a top score.Under new ownership we started with renovating our guest rooms first. It is an ongoing project and will take awhile to complete. We can't do everything at once but we have a plan for 2023/ 2024 to make our accommodations better than ever before. Every day we have some project designed to make for a more pleasant and comfortable stay for our guests.Daniel, again thank you for your great compliments. and I am please that you enjoyed your time with us. When you are next in the Channelview area please consider staying with us once more so that we might have another opportunity to provide the quality stay which every guest deserves--and may your next visit be an especially pleasant one.Sincerely,Mike LianGeneral ManagerGreentree Hotel Channelview