Hivernage Hotels, Marrakech

"The check-in staff was pleasant and helpful. But the shower cubicle drainage was choked, showered water didnt flow into the outlet drain, we couldn’t shower properly. There is no door at shower cubicle to keep water in, so water splashed out. "

"Palais Moulay said was absolutely excellant. We had a great stay. Honestly it was fantastic value for money. Really central to the main medina, literally within minutes you were right in the center. The riad was beautiful...breakfast was exactly what you would hope for, great choice. The staff were amazingly helpful. We couldnt fault it. I have no idea why it has received the negative views that might put you off going. Thank you so much for the best of stays."

"Great hotel - really enjoyed our time here. WOuld come again. One question what was the scent in the lobby ? very nice. "

"I HAD A VEY GOOD STAY AND GOOD TIME, THE STAFF WERE GREAT. "

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"I travel all year for work and this is the worst hotel i have ever been too. Staff are rude and dont care! Rooms are dated and everything in room was broken including tv, balcony, door iron and safe. Told management but didnt really care Spoke to General Manager Muhammed and he was worse than his staff. Told me he would give me a discount when i go back to hotel as if i ever would. He was rude an arrogant. The changed our room 3 times in 3 days which took hours to do but he couldn't see a problem with that. Rudest General manager iv ever encountered. Pool area is nice with DJ playing but staff just dont care. Im in Marrakech every year and its amazing. Arab culture is so welcoming but this hotel is the opposite. Even every taxi we got in agreed that all they ever heard was problems with this hotel. No wander it has changed names 4 times in past 20 years. Btw is fully under construction but in there true sneaky way they dont tell you. Reception was full of people complaining and all you could hear around the pool area was people with issues with hotel. This was not unique to me. Reviews must be manufactured or fabricated. U must visit Marrakech it is amazing but if you stay at this hotel your trip will be ruined."

"My room was freezing cold. Unfortunately the radiator from 1920 didn’t work. The engineer made 4 trips with different tools at 11:00 at night but still couldn’t get it to work. I slept in my clothes. The shower was lovely but seriously flooded the bathroom with 3 inches of water. My chicken dinner at the Asian restaurant was undercooked which is a recipe for serious illness and rice was $15 extra. Not great value for your money. .the security was oppressive until I understood why and then it was much appreciated. The comped my drink but still "

"I would not recommend it!! "

"N/p"