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Reviews of Anchor Hotel

3 out of 5
Anchor Hotel
John Martin Street, Haydon Bridge, Hexham, England

Reviews

7.8

Good

Rating 10 - Excellent. 75 out of 249 reviews" "
Rating 8 - Good. 104 out of 249 reviews" "
Rating 6 - Okay. 47 out of 249 reviews" "
Rating 4 - Poor. 12 out of 249 reviews" "
Rating 2 - Terrible. 11 out of 249 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kev

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very friendly rooms we're nice great breakfasts
Stayed 1 night in Feb 2024

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel and bar was really nice.. very friendly atmosphere was great
Stayed 1 night in Jan 2024

6/10 Okay

Bernie

Disliked: Cleanliness, property conditions & facilities, room comfort
A bit like Fawlty Towers!
It was one night, the staff and owner are lovely and friendly and really want to do a good job. But the hotel is in dire need of investment and a good clean. The owner is lovely but seems like a fish out of water in this hotel. Does not feel like he has much experience in the hotel industry, can’t see this hotel surviving the winter.
Stayed 1 night in Dec 2023

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Nice place but cold overnight, no heating on
Stayed 1 night in Dec 2023

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Lovely stay, staff were brilliant. Thank you
Stayed 1 night in Dec 2023

8/10 Good

Marion

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

6/10 Okay

gary

Business traveller
Liked: Staff & service
Pub was ok , no meals available in evening , Rooms abit dated Breakfast was amazing thou best scrambled eggs i have had in years
Stayed 1 night in Nov 2023

4/10 Poor

George

Disliked: Cleanliness, amenities
Budget hotel in every sense of the word. I had cobwebs hanging from the lamp in my bathroom, low wattage bulb in my room which made it dim and difficult to read or write. Owner well meaning but hapless. Breakfast day one I ordered at 7:25 and did not receive until over 40 mins later. I was the only person dining, they were not that busy but I guess they had to wait for the hen to lay the eggs. Next day breakfast service was supposed to start at 7:00 AM but they did not open until 7:30 AM with profuse apologies. I watched owner arrive in his car at 7:35 and get out with a bag of groceries. He came in and offered to make a full breakfast but given how long it took the day before I simply refused and had cereal and checked out. You really get the feeling that the owner is trying but way in over his head.
Stayed 2 nights in Oct 2023

10/10 Excellent

Lea

Stayed 1 night in Oct 2023

8/10 Good

George

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and pleasant staff
Stayed 2 nights in Oct 2023

6/10 Okay

ARTHUR

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good Value
Great value. Reasonably priced drinks and convenient location. It is very much a pub with accomodation and can be quite loud with music at weekends.possibly not the venue for a quiet romantic break but ideal for a good value base to visit the local area. Nice breakfast. Friendly staff always on hand.
Stayed 1 night in Oct 2023

8/10 Good

Neil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Louise

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Badly let down by the mattress!
This hotel was very reasonably priced, so we didn't have high expectations, and were happy to put up with it being a bit tatty, we just wanted a cheap base to start off our trip around Northumberland...however, the one thing we didn't expect and couldn't put up with was the mattress - I actually didn't know mattresses that bad existed - there were springs poking out all over and it was almost impossible to sleep on - in the middle of the night, we actually considered sleeping on the floor and were only put off by the carpet being weirdly sticky in places. We'd booked for 2 nights, but left after the first one, bought an air bed and slept in the van - which was much more comfortable. if it wasn't for the mattress I would have given this hotel a reasonably good rating as I thought it was OK for the price - although the room was a bit tatty and in need of updating, the staff were friendly, the room was clean, and the breakfast was decent. The building actually has a ton of character and sits in a nice location - it could be lovely with a bit of a makeover. For the time being though - at least get new mattresses - people are throwing better ones in skips - you could probably get one for free!
Stayed 2 nights in Sep 2023

10/10 Excellent

Donald

Stayed 1 night in Sep 2023

4/10 Poor

Derek

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
Booked a one-night stay while in the area for business. Check-in was fine and I was shown to my room and informed about breakfast by the bar maid. The room (room 3) was mouldy and needs updating. Mattress was one of the most uncomfortable things I've slept on. Bathroom was covered in mould and black mildew in the shower. It was late and I was tired or I would have moved hotels. Breakfast was great in a nice light and airy room, friendly chef took my order and it was delivered shortly after. Can't complain about breakfast but the room was shocking. Won't be staying here again.
Stayed 1 night in Sep 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Thomas

Travelled with partner
Liked: Amenities
A bit out dated could do with a refer
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Alan

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

P

Stayed 1 night in Sep 2023

8/10 Good

Martyn

Stayed 1 night in Sep 2023

6/10 Okay

Philip

Stayed 1 night in Sep 2023

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A poor excuse for a hotel
A complete nightmare of a hotel that I would not recommend to anyone. The only positive was that bedding was clean. The rooms on the surface lock clean, but there are cobwebs and dust everywhere, there is mould in the shower, also there is no tea making facilities in the rooms. The evening meal was a choice of two meals, which were badly cooked with my steak being covered in oil and burnt, and my fiancé meal being cold. We were kept awake till the early hours by people that had been in the bar outside drinking, fighting and generally being noisy, all around our car and other guests cars , with no one from the hotel staff (some including the owners living in the hotel) interested in moving them on or what damage they were causing ( in the morning my car had loads of broken glass from bottles etc around it ) Breakfast was very poor, my bacon was swimming in grease and looked like it had been cooked in a deep fat fryer, there was mould on the bread which we pointed out to the owner but wasn’t replaced. I know the owners are new and are from America, but I recommend that they hire a decent chef and not try to cook themselves, and sort the rooms out and firstly bring them up to date, the decor being a very poor eighties throwback, and supply the rooms with what guest expect to find kettles etc. Also sort out the rowdy elements that drink in the hotel bar, guests do not need to worry about their car etc being vandalised whilst in the hotel car park
Stayed 1 night in Sep 2023

10/10 Excellent

Alistair

.
Stayed 1 night in Aug 2023

10/10 Excellent

tony

Stayed 1 night in Aug 2023

6/10 Okay

Justyna

Stayed 1 night in Aug 2023

8/10 Good

Harshal

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Diane

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Poor room condition !
We stayed here to attend a family wedding . Unfortunately I did not take any photos of this room . Let me start with no en-suite in room . Then a small sink in room with one small mirror let’s just say glad I didn’t need to style and dry my hair there was a squeezed up to the wardrobe . Window frame all rotten it’s wedge open does not close . Radiator loose hanging off wall . Ripped wallpaper . Desperate in need of modernisation. Nice Bar friendly staff. Rooms should be closed until re burnished .
Stayed 1 night in Aug 2023

4/10 Poor

Michael

Stayed 3 nights in Aug 2023

4/10 Poor

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
You can easily find somewhere better
This was a terrible weekend. The bedroom was very down at heal. The shower was dirty and in need of serious maintenance. Window could only stay open by wedging a book ( bible!) In the gap. No restaurant service and a poor breakfast. Then to top it all we didn't get a refund as we only stopped 2 nights instead of 3. Not even any response from the hotel to Hotels.com who we booked through or direct email from us.
Stayed 3 nights in Jul 2023

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
an interesting building with a rich history overlooking a beautiful old bridge very conveniently located to visit the roman wall and forts. The new owners Jim and Susan who are upgrading the building are most hospitable, welcoming, friendly and helpful.
Stayed 1 night in Jul 2023

8/10 Good

James

Liked: Cleanliness
Stayed 2 nights in Aug 2023

6/10 Okay

Paris

Travelled with partner
Liked: Cleanliness, staff & service
Stopped here for one night on our travels, staff were dressed in a “zombie apocalypse” theme so was really random when we arrived 😂 Super lovely staff though, room was okay but was a bed for the night. Breakfast was alright.
Stayed 1 night in Jul 2023

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Colin

Liked: Staff & service
Nice stay , look forward to returning
Owner had only just taken over days before our visit so some things were a bit unorganised . However overall it was a good stay , loved the location and area.Room was ok , could do with an upgrade but fine for the price. Breakfast was good , lots of choice.
Stayed 1 night in Jul 2023

10/10 Excellent

Michael

Stayed 1 night in Jul 2023

8/10 Good

Konstantin

Stayed 1 night in Jul 2023

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

2/10 Terrible

Kay

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
Very disappointing stay. Very tired needs lots of things doing to it to bring it up to a standard. Bed squeaked if you moved, bathroom door hit the toilet seat when you opened it, shower door broken, paper cups for your tea/coffee, paper plate for your toast.cob webs over the windows. Would not return.
Stayed 1 night in Jun 2023

6/10 Okay

Jackie

Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Claire

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stunning location, comfy room, friendly staff, good breakfast. Will stay again.
Stayed 1 night in Jun 2023

6/10 Okay

Alan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Harvey

Stayed 1 night in Jun 2023

8/10 Good

Charles

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Derrick

Stayed 3 nights in Jun 2023

10/10 Excellent

L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were fantastic. The room was clean and spacious . The location is spectacular and the Anchor hotel is a very highly recommended place to stay. I will happily stay here again.
Stayed 2 nights in Jun 2023

10/10 Excellent

Susan

Stayed 1 night in May 2023

8/10 Good

Charles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant staff. Great breakfast. No dinner, although advertised. Overall a good stay. Although shower lacked good water pressure. Landlord was friendly.
Stayed 1 night in Apr 2023