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"I couldn’t travel due to the Tube strikes so a couple of days beforehand I asked to move the booking and requested they waived any charge but accepted I would pay the same price even if the cost of the room was less on a new date. I knew there was a risk I’d lose my money but it was worth a conversation. Despite several attempts to contact them they totally ignored both me and Hotels.com until the day when they said they told Hotels.com they wouldn’t accept anything and I’d be charged the full...

"Great hotel and staff "

"Friendly and helpful staff, clean, comfortable and excellent value"

"The staff at the front desk were kind and helpful"

"Great value hotel in London. Extremely friendly and helpful staff. Daily breakfasts were great. 2 blocks from Paddington Station which lets you take the Heathrow Express both ways (£26 for a roundtrip vs approx £200 now for a taxi). Great food choices nearby including Nandos and Wahaka) - and great tube and bus options. "

"spacious room with desk space, a little run down but great price "

"Nothing wrong with this hotel for a night - clean, nice area, easy commute. Tv remote didn’t work but didn’t really matter as we came in late and left early. Also, pigeons nesting outside the window cooing at 6am but not the hotel’s fault really! Wouldn’t stay for a week but definitely another weekend if needed."

"Enjoyed our stay for one night. So convenient to the Tube and in the middle of a charming village. "

"Hotel staff were very helpful. Location was very good"

"Good location. Close to tube station. "

"Location is excellent for buses, trains and shops are all very close. The owners are extremely quick to respond and will go out of their way to help. Will definitely stay again."