Helderberg Rural Hotels, Cape Town

"Hotel building itself is fine - rooms clean and functional. Unfortunately the amenities are not as expected. Firstly, there is no elevator. We had a ton of baggage with us and had to take three trips up the stairs, luckily only to the 2nd floor. Cannot imagine if we were on the 4th floor. As well - we booked this hotel expecting an airport shuttle - when we requested to schedule one, the woman at the front desk informed us they do not offer a shuttle. I showed the Expedia page listing the 24hr shuttle service, but she shrugged and said that was Expedias issue. About half an hour later, we returned to the front desk to find out if we could book at least a taxi, and she said the hotel sub contracts a transit service for 300 Rand flat. It was that or an uber, for a 1.5km drive, so we booked it. At the shuttle the next morning, we learned it was actually 150R per person, we had 4 people (600R). The shuttle driver was kind and understanding, and he cut us a break, but that was not his job to do honestly. Overall, the experience fell short. Again the building and the rooms are perfectly fine. But if you are expecting an elevator, an airport shuttle, or an honest/cooperative front desk service, this is not the hotel for you. "

"Great property. Well appointed. Amazing views. "

"Property unsuitable for wheelchair users. Pool area accessible va a steep 12 foot bank only. Unsafe for wheelchair users. This s needs to be stipulated on website. No accessible bathroom in the rooms. Staff were lovely and views beautiful. "

"Couteus staff!"

"The room was as advertised, however would have been better with a Queen sized bed instead of a Double bed. The view was wonderful and the room was spacious. The breakfast was not the best and the pastries were hard (i.e. Not soft and fresh). The menu for dinner was not well advertised nor could be easily found without having to go downstairs to the restaurant, which was inconvenient."

"What a gem in Franschhoek - seriously amazing staff - the warm welcome we received and continuous excellent service throughout the stay makes this place - a gem! Loved the location just outside the town, with vines flowing throughout the different room sections. Loved the art throughout the estate. A wonderful opportunity to enjoy sculptures and paintings that are a living art museum. The rooms are lovely, from the coffee machine, to the comfortable beds, gorgeous tiles in the bathroom, not to mention the lovely Charoltte Rhys soaps. A comfortable bed and a balcony with two chairs to relax and enjoy the silence and beautiful mountain views. We were made to feel so welcome. Thank you."

"The room was spacious and high-end and the meals served in the restaurant were lovely whilst also being rather cheap. I would stay again. :)"

"Room is well appointed with balcony overlooking active Stellenbosch downtown."

"Room was dated, could not stand at the toilet in room 20 as ceiling so low and no shampoo or other toiletries provided"