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"As lovely as the hotel looked and as central as it was, it was not in a nice area. The staff were very friendly and helpful. Even though on the 11th floor, it was still noisy in the room. There were ear plugs provided with a note from the hotel, but they didn’t really help with the constant noise from outside. There were also holes in the curtains."

"Welcoming staff, beautiful hotel"

"The staff was friendly and the location was great. The room itself was ok, however the shower didn't work and the wifi kept clicking off."

"Nice quiet sleep not too much to complain about for the money. "

"We went fairly late at about 11pm and were charged £5 extra to park at the hotel. Car park quite shoddy with some work being done. We had to leave early Saturday at 8.15am next morning …put your card in the basket. The property was rated £49 on the Thursday for Friday stay then on the Friday we decided to stay it was rated £59 so quite disappointed considering it was probably worth less. The room was small and towel only for one supplied. "

"We only ate the evening before our flight and it was OK we had to rise early to move the car as they said they were fully booked due to Crufts Dog Show. "

"Room was clean with fresh sheets and towels. No cold water in bathroom tap and sink not great for teeth cleaning. Breakfast was not really worth what I paid for what I had but fair selection of food. Parking was limited but I found a space no problem. You may struggle with this at weekends or during holidays."

"Great location, very nice room"

"Room was clean & we had a superior room so mini bar and robes was included. Reception staff could have made us aware that the guest entrance to the spa was not open so that we wasn’t walking around public areas in our robes, & then we were told the spa was full even though we had checked before leaving our room. Spa was lovely once inside relaxing and staff were friendly. Casino had a great atmosphere as did the high line bar . "