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"Room very old fashioned and had seen better days. Could do with refurbishing."

"Room was dated, toilet not flushing properly, leaking from the stack. Colleagues friendly and efficient. Nice walk on footpath to Clowne, and Greenway to Creswell."

"A lovely place but unfortunately let down by rude staff, bad room placement and broken air conditioning. There was a wedding taken place and the music went on into the night, between this and the broken air conditioning, our young baby was disturbed through the night. We contacted Gary the nightporter who was helpful and explained they knew it was an issue and to raise it with management the following day. We contacted management by email in the end as no one was available the following day. I was contacted by Vicky, who did offer a tokenistic 20% off on future bookings but implied I had lied about all issues and failed to respond when I queried her approach. Really disappointing, at over £200 a night - we got no sleep and our baby really didn’t enjoy the next day owing to his discomfort in the night. A real shame that it could have been resolved so easily with effective customer service and a kind manner."

"I had a lovely stay. Clean room and helpful staff"

"We were allocated a room for a disabled person even though neither of us are disabled or had requested it. However we did appreciate the wet room rather than a bath with shower over. But, and a big but for any traveller, there was nowhere in the bathroom to place toiletries, razors, toothbrushes, deodorant, hairbrushes etc etc. All the things that are needed within reach of the sink. We ended up dragging the chair in the shower to the sink in order to have our toilet bags close without them being placed on the floor. A normal bathroom has a counter either side of the sink. Has no-one ever thought about where a disabled person would put their toiletries. If on the floor they would be out of reach for a wheelchair user. It would be nice if the manager could address this problem and write to me to explain their reasoning for this error. Otherwise the bed was comfy and other services satisfactory."

"Beds very hard so didn't get much sleep Easy check in Friendly staff Easy check out"

"Perfect will stay again "

"This is the second time I've stayed here in recent months. Staff are great and nothing is too much trouble. The biggest highlight for me are the rooms. The first time I stayed I walked into my room to find aircon, a separate seating area with a table and the room was huge!! I thought they'd upgraded me and forgotten to tell me. The last time was the same, not quite as big a room as last time but plenty big enough. I think they need to update their photos on Hotels.com as they just don't do the actual rooms justice and it might put people off staying there. I was nervous the first time I arrived as the pictures of the rooms made them look REALLY dated, but they're not, they're exceptional!"

"Very comfortable and well equipped"