Lake Pocotopaug Hotels, East Hampton

"This was a disaster. Hotel is in very poor condition. We had no wifi or TV for a day and half. The pool which was reason for choosing this hotel was condemned by Board of health 6 months ago. No one came to clean our room until we asked on 2nd day. Some residents seemed like transient. Most of all staff at desk was totally useless, they made a note and nothing was done. A hotel in This state should not be open. We are requesting refund for lack of services."

"Morning breakfast was limited and the same EVERY day."

"Excellent Services"

"I reserved the room through Expedia ten minutes before my arrival, but it took nearly an hour for hotel staff to receive the reservation. In the interval, the room I requested was given to a walk-in customer. The staff blamed Expedia's reservation system, but I knew the reservation had been sent to Hilton because I got a partial reservation number. The staff was unsympathetic with my frustration (it was midnight) and advised me next time not to book through a third party. I asked for Hilton's central phone number; the staff ignored my request. The room we eventually got was fine -- spacious, clean and well-lit -- but the price was over $300. Parking was available in an adjacent building, but also more expensive than I would have expected."

"Easy access to surrounding areas"

"The hotel and the room were wonderful, Luis the maintenance person was very pleasant and very helpful with the AC and TV in the room. He was nice and offered his services to us. The front desk staff named Jasmine was very rude and very mean tone with an attitude. Was not helpful when asked where we can order food from."

"Everything was very clean and well maintained and the staff was very nice. The bed was a bit lacking - it was oddly short and the springs were very squeaky and also I think there was plastic on it. For a budget hotel not bad though! I do wish they provided conditioner and lotion vs just shampoo and bar soap. Also it smelled weird but not terrible just a strong cleaning smell maybe."

"Kind of dirty, floors were dirty in common area/foyer, stuff stuck to the walls, hair in the shower when we got there. Pool closed, end of May. Staff was upset when we asked for more towels on our third day. Ok place for a quick stop, but I wouldn't stay for more than one night, probably wouldn't go back."

"Only issue was difficulty keeping the a/c and fan on."