Dear Moffat Thank you for choosing Monomotapa Hotel as your hotel of choice. Your feedback helps us identify the areas in which we can improve. We would like to sincerely apologize for any inconveniences caused by the AC not working. At present we’re taking steps to upgrade our room facilities, and also implementing utmost care in our appliance maintenance. We’ll give in more efforts to provide you a better personalized when you visit us next time. Regards Hotel Management

Dear Nancy Thank you for choosing Monomotapa hotel as your hotel of choice. Thank you for your valuable comments. We apologize for the inconvenience you had. Our aim is to provide the best experience to anyone who visits us. Your experience definitely does not meet the standards we have set for ourselves. We look forward to having another opportunity to make amends and deliver an unforgettable experience to you. Regards Hotel Management

Our Valued Guest Thank you for giving us feedback. We appreciate that you gave us positive feedback. We look forward to hosting you again soon.

Our valued guest Thank you for choosing Monomotapa hotel as your hotel of choice. I would like to sincerely apologise for the inconvenience caused with the condition of the hotel towels and the hotel as well. I would like to assure you that your concerns have been shared with the management and they will definitely look into it. We thank you for bringing this issue to our attention as this gives us a chance to improve on our services. We look forward to hosting you on your next trip. Regards Management

Dear Bothwell Thank you for choosing Monomotapa Hotel as your hotel of choice. Thank you for your wonderful feedback, we are glad that you enjoyed your stay here at the hotel. We look forward to welcoming you back soon. Regards Carol

Gooday Thank you for choosing to stay with us. We appreciate the feedback that you gave us and we look forward to hosting you on your next visit to the hotel. Regards Carol Chirairo Guest Relations Manager

Gooday Thank you for choosing to stay with us. We appreciate the feedback that you have forwarded to us. Looking forward to hosting you on your next visit to the hotel. Regards Carol Chirairo Guest Relations Manager

Dear Valued Guest Thank you for providing us with the feedback, we have taken note of it. We look forward to hosting you in the near future. Regards Management.

Dear Stephen Monomotapa hotel and staff would like to thank you for choosing this hotel as your hotel of choice. We received the feedback of the service you experienced whilst you stayed here at the hotel. I would like to formally apologise for the issues you encountered with the • Service that you experienced at check in • The service you received in the restaurant • Loose wires and broken trunking in the room • Dirty Carpet We appreciate that you have communicated with us and this gives us a chance to continuously improve our services. We have communicated with the respective department. We assure you that corrective measures have been taken to improve our services. Once again I apologise and regret that you experienced this kind of service whilst you were staying with us. Kindly allow us another chance by staying with us so that we can recover from this on your next visit. Regards Management

Dear Valued Guest Thank you for you feedback, we have taken note of it. We would also like to thank you for choosing Monomotapa as your hotel of choice. Regards Carol

Dear Simbarashe Thank you for your feedback. We look forward to hosting you soon. Regards Carol

Dear Joseph Thank you for your feedback. We appreciate it. We look forward to hosting again soon. Regards Carol

Dear Maxi Thank you so much for providing us with the positive feedback about your recent stay. We are glad that you enjoyed your stay with us here from the rooms, to the car washing facility as well as the quality breakfast. Regards Carol

Dear Sandie Thank you so much for choosing Monomotapa hotel. We appreciate the positive feedback that you gave us. We look forward to hosting you in the near future. Regards Carol

Dear Noah Thank you so much for giving us positive feedback about your recent stay with us. We are glad that you enjoyed your stay here at the hotel. We look forward to hosting you in the near future. Regards Carol

Dear Collet Thank you so much for choosing Monomotapa hotel as your place of stay. I do apologise for the inconvenience caused with the condition of the towels in the rooms. We are working towards rectifying this issue and ensuring that all the rooms have new towels. I apologise once again for this inconvenience. We hope to host you in the near future. Regards Carol

Dear Adam Thank you so much for providing us with this feedback. We appreciate the fact that you stayed with us and that you gave us positive feedback. We have taken note of the comment to do with refurbishment and we will work on improving that with the management team. Once again we thank you for the feedback Regards Carol

Dear Albert Thank you so much for choosing Monomotapa hotel as your place of stay. We appreciate the feedback that you sent through this platform. We look forward to hosting you again soon. Regards Carol

Thank you for choosing Monomotapa as your hotel of choice. We are happy that you had an amazing stay with us.We look forward to hosting you again soon.

Thank you for staying with us.

Thank you for using our hotel,however we would like to apologise for the slow service that you experienced.We regret any inconvenience caused

Dear Graeme Thank you for choosing Monomotapa Hotel as your place of stay. We appreciate the fact that you chose to stay with us and continued to support us. I would like to apologise for the noise that you experienced whilst you stayed with us. It is unfortunate this period was the HIFA period and there were a number of shows taking place. I apologise once again for the inconvenience that this caused you. Regards Carol

Our Valued Guest Monomotapa hotel and staff would like to thank you for choosing to stay with us. I would like to start by apologizing for the issues you faced during your stay. It is definitely not our intention to provide such service to any of our valued guests. We have held a meeting with the department in charge as well as the General Manager to ensure that this does not take place again to any of our valued customers. We are taking this issue very seriously in order to take corrective action. Kindly accept accept our sincere apologies once again. Regards Carol

Dear Penny I would like to thank you for choosing Monomotapa Hotel as your place of stay. Your business is greatly appreciated. I am in receipt of the feedback that you sent through and i am deeply sorry about it. It unfortunate that you experienced such issues whilst you stayed with us. Please consider my sincerest apologies for what transpired and i assure that your next stay will be different. Once again, i apologise and please consider giving us another chance. Regards Carol Chirairo Guest Relations Manager

Dear Monique I would like to thank you for choosing Monomotapa Hotel as your hotel of choice. I would like to apologise for the all the issues that you went through whilst staying here. We certainly do not want to provide such service to any one of our valued guests. I do hope that you will give us another chance next time you visit Harare so that you can give us a chance to prove to you that we can do it. Thank you once again for choosing Monomotapa hotel, we value your business. Regards Carol

Dear Winnie Thank you for choosing Monomotapa Hotel as your hotel of choice. We are glad that you enjoyed the hospitality that was offered at the hotel. I would like to apologise for the issue you raised to do with the soiled water that came out of your taps in the bathroom. Kindly note that we informed the maintenance department who worked flat out to ensure that this does not take place again. Once again i apologise for this inconvenience we look forward to hosting you on your next visit. Regards Carol Chirairo Guest Relations Manager

Dear N K Thank you for taking time to give us feedback on your stay with us at the Monomotapa hotel.We would like to apologise for this unfortunate incident that took place.Kindly furnish us with more details such as your email address and phone number so that we can put closure to the issue raised.

Dear chipo Thank you for staying with us.We look forward to hosting you again soon.

Thank you for staying with us.We hope to host you again.

Dear A.Bonincontro The management and team at the Monomotapa hotel would like to thank you for choosing us as your hotel of choice. I would like to offer my sincerest apologies for the problems you encountered during your stay at the Monomotapa. We take pride in ensuring our guest’s satisfaction. Unfortunately,we did not meet your expectations during your stay. Our maintenance and housekeeping teams are working flat out to ensure that this does not happen again. I believe that you have given us an opportunity to learn and ensure we continuously improve our service. I would sincerely request that you allow us to recover from the above incidents, on your next visit to Monomotapa Hotel.

Thank you for taking the time to give us your feedback. We would like to apologise for not being able to provide you with the high standard of hospitality which is the general norm of our hotel. We regret the inconvenience caused to you by the slow service in our restaurant,the safe which was not connected and the noise from the park.We have also taken note of the issue that you mentioned to do with the refurbishment of the hotel.I can assure you this will be included in our future plans, taking into consideration the investment required.Once again we would like to thank you for your feedback.We look forward to hosting you again soon.

Thank you for choosing to stay with us at Monomotapa hotel. We thank you for your feedback, as it assists us on improving our hotel standards. We at Monomotapa work to ensure that all our guests are happy throughout their stay. We have taken note of your suggestions and your comments will be shared with our management team. Once again we appreciate your business support.

Dear Tendai Thank you for you rating. We appreciate your support and we hope to host you again soon.

Dear Ronnie Thank you for choosing to stay at the Monomotapa hotel. I would like to sincerely apologise for the issues to do with the refrigerator and air conditioning controls. I will personally ensure that this information reaches the rest of the senior management team so that these issues can be dealt with accordingly. Thank you once again for giving us your feedback. Regards Carol

Dear Kalfan I would like thank you for choosing this hotel as your place of stay. We are glad that you found our staff to be excellent. I will certainly discuss with the rest of the management team on the renovations. Once again, we thank you. Regards Carol Chirairo Guest Relations Manager