Pan Pacific Hotels & Resorts in Hanoi

"The warm and professional service of every member of the staff are extraordinary"

"We stayed for three nights and had a very good experience with great hospitality. The hotel is a beautiful boutique property located in the Old Quarter. Although it sits on a very busy street, the interior of the hotel is surprisingly quiet and comfortable. The staff were consistently friendly and helpful whenever we needed assistance. In particular, Derick stood out — he genuinely tried his best to accommodate our needs. As it was quite cold during our stay, he arranged a portable heater for us. When we noticed some noise coming from the gym on the 9th floor, Derick promptly helped us move to a quieter room, which we really appreciated. The rooms are pretty and well-maintained, with sufficient amenities. Some minor downside to me were that there is no bathtub and no disposable slippers provided, which may be something to note for some guests. The Vietnamese restaurant on the ground floor was also very good. The staff served us with enthusiasm and passion, making our dining experience enjoyable. Overall, a pleasant stay with attentive service in a great location."

"Great location, in proximity to lots of local food and sights. Staff were not only friendly and welcoming, but everyone went and above and beyond to make our stay a smooth and relaxing experience. The reception staff, including Angela, Hang, were so kind and helpful."

"Close to the lake and puppet show with a great breakfast. "

"I had a perfect stay at this hotel and wish to say thank you to all personal I interacted with for the great service, excellent room and allowing me to create great memories in Hanoi. I stayed only one night but I will book again if I visit Vietnam. I was welcomed with warm hospitality since the moment I arrived. The rooms were super clean and beautifully designed. I appreciated the high quality bed and bed sheets that made my stay so comfortable. The location was great, in the heart of Hanoi, perfect for walking and exploring the old city. Everything about my stay exceeded my expectations. I truly had nothing to complain about."

" Very convenient. Live up to 5* rating"

"I don’t usually write reviews, but this experience absolutely deserves to be shared. My partner and I recently spent 10 days in and out of Hanoi, using The Hanoi Indochine Hotel as our base while exploring places like Sapa and Halong Bay. From the moment I booked, the team at the hotel was in constant communication, answering questions and helping us plan our trip seamlessly. From the moment we arrived, the staff were warm, welcoming, and incredibly helpful with anything we needed. The hotel itself is in a perfect central location—right in the heart of everything—and is absolutely spotless. The air conditioning was a lifesaver after hot days exploring the city, and breakfast each morning was excellent, with plenty of fresh and tasty options. The cheerful staff at breakfast truly helped start each day on a positive note. This hotel is an absolute gem. We couldn’t fault a single thing—everything was on point. Highly recommend staying here if you're visiting Hanoi! "

"Very spacious room in the heart of the Old Quarter easy walking distance to all the major attractions. Hotel staff are so very helpful getting tickets organised for water puppets theatre & enquiring about tickets on our behalf. The front desk staff recommended some fabulous street food venues and restaurants & coffee shops - all of them so good."

"Room was very clean and had a good shower, very handy for the old quarter. Plenty to do all around the hotel, "