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Reviews of Citadines Michel Hamburg

Citadines Michel Hamburg
Ludwig-Erhard-Strasse 7, Hamburg, HH

Reviews

9.2

Wonderful

Rating 10 - Excellent. 874 out of 1445 reviews" "
Rating 8 - Good. 493 out of 1445 reviews" "
Rating 6 - Okay. 54 out of 1445 reviews" "
Rating 4 - Poor. 19 out of 1445 reviews" "
Rating 2 - Terrible. 5 out of 1445 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Zoya

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Really nice place, great location right in the center of the city, clean, well definitely stay there again
Stayed 3 nights in Mar 2024
Response from Serhat Solmaz Assistant Residence Manager on 1 Apr 2024
Dear Zoya,Thank you for your feedback which will be shared with the team at Citadines Michel Hamburg. Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. We look forward to welcoming you again

8/10 Good

Felipe, APO

Stayed 1 night in Mar 2024
Response from Serhat Solmaz Assistant Residence Manager on 22 Apr 2024
Dear Felipe,Thank you for your good rating. We are glad that you have enjoyed your stay with us. We look forward to welcoming you again. Best regards

8/10 Good

Ian

Liked: Cleanliness
Stayed 3 nights in Feb 2024
Response from Arnold K. Residence Manager on 26 Feb 2024
Dear Ian,Thank you for your good rating. We are glad that you have enjoyed your stay with us. We look forward to welcoming you again. Best regards,

10/10 Excellent

Martin & Mina

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Arnold Konrath Residence Manager on 19 Feb 2024
Liebe Mina, lieber Martin,Schön zu lesen, dass Sie einen angenehmen Aufenthalt hatten. Vielen Dank für die gute Bewertung. Wir freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen.Mit besten Grüßen,

8/10 Good

Davis, Edinburgh

Liked: Cleanliness, property conditions & facilities
Stayed 25 nights in Jan 2024
Response from Arnold K. Residence Manager on 2 Feb 2024
Dear Davis,Thank you for your good rating. We are glad that you have enjoyed your stay with us. We look forward to welcoming you again. Best regards,

8/10 Good

joseph

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Arnold K. Residence Manager on 30 Jan 2024
Dear joseph,Thank you for your good rating. We are glad that you have enjoyed your stay with us. We look forward to welcoming you again. Best regards,

10/10 Excellent

Peter

Stayed 7 nights in Jan 2024
Response from Arnold Konrath Residence Manager on 26 Jan 2024
Lieber Peter,Schön zu lesen, dass Sie einen angenehmen Aufenthalt hatten. Vielen Dank für die gute Bewertung. Wir freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen.Mit besten Grüßen,

4/10 Poor

Verified traveller

Travelled with group
Disliked: Room comfort
Not worth the cost
The hotel is far from restaurants and shops. The rooms look good at first glance, but then you realize that the shower nozzle won't stay in place, the floors in the room are dirty, the lamps don't all work, and the noise from other rooms and slamming doors jolt you out of bed. It felt like a homeless shelter that had been lightly renovated. Is that too harsh? Lol
Stayed 1 night in Jan 2024
Response from A. Konrath | Residence Manager on 18 Jan 2024
Dear Guest,Thank you very much for choosing our Aparthotel for your stay in Hamburg. We are sorry to hear about your disappointment and that we could not make your stay more comfortable. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We always encourage our guests to bring their concerns to the attention of the Manager on duty so we are able to rectify the issue while our guests are still with us. Once again, I would like to apologize for the disappointing stay you had with us. Please be assured that we are always seeking to satisfy the expectations of our residents. There are about 30 Restaurants within 5 minutes walking distance from the hotel. And yes, comparing a 4 star hotel to a homeless shelter is a bit too harsh. Nevertheless I hope to welcome you again in order to proof that we can do better,Best regards

10/10 Excellent

Justin

Stayed 6 nights in Jan 2024
Response from A. Konrath | Residence Manager on 17 Jan 2024
Dear Justin,many thanks for your good rating. We look forward welcoming you soon again. Best regards

10/10 Excellent

Herve

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very good experience in this aparthotel. 10' from the attractions in Hamburg, you can walk anywhere. Coffee, water, tea, free 24 hours. Laundry facilities, clean, the room very comfortable and spacious. Without a doubt a place to recommend and return to beautiful Hamburg.
Response from Arnold K. Residence Manager on 9 Jan 2024
Dear Herve,Thank you for your feedback which will be shared with the team at Citadines Michel Hamburg. Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. We look forward to welcoming you again.

6/10 Okay

Sascha

Travelled with partner
parking options are very limited at the hotel only suitable for small cars. no coffeemaker and oven in the room.
Stayed 14 nights in Dec 2023
Response from Arnold K. Residence Manager on 9 Jan 2024
Dear Sascha,Thank you for your good rating. We are glad that you have enjoyed your stay with us. We look forward to welcoming you again. Best regards,

10/10 Excellent

Andre

Travelled with family
Liked: Cleanliness, room comfort
Faultless
A very comfortable and well equipped property, in an excellent location. Couldn't have been better for the price.
Stayed 1 night in Dec 2023
Response from Arnold Konrath Residence Manager on 8 Jan 2024
Lieber Andre,Schön zu lesen, dass Sie einen angenehmen Aufenthalt hatten. Vielen Dank für die gute Bewertung. Wir freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen.Mit besten Grüßen,

10/10 Excellent

Liselotte

Stayed 3 nights in Dec 2023
Response from Arnold Konrath Residence Manager on 2 Jan 2024
Liebe Liselotte,Schön zu lesen, dass Sie einen angenehmen Aufenthalt hatten. Vielen Dank für die gute Bewertung. Wir freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen.Mit besten Grüßen,

10/10 Excellent

d

Liked: Cleanliness, room comfort
Excellent
Stayed as family of 4 adults,(parents and grown up sons). Stayed 12th-14th December 2023. Had 2 rooms. Had to walk through one to get to the other, which was the main bedroom, with ensuite shower room and toilet. Queen size bed. Interestingly enough, the first room, on entering, was more of a kitchenette, dining room and lounge, with a double pull out bed settee. It had a full size cooker, a fridge, a microwave and all plates, cutlery and utilities. It was therefore capable of being self catering, if required. Then just convert the settee into a double/king size bed for sleeping. This particular room had a full size dining table and a large tv. It also had it's own ensuite bathroom and toilet. The back bedroom also had a large TV and a FREE SAFE. The whole room/apartment was unexpected and was just brilliant. So, it basically slept 4 adults, with 2 bathrooms and toilets and self catering kitchen facilities. FANTASATIC. We caught the S-Bahn train from Hamburg airport, heading towards Wedel and got off at Stadthausbrucke. It took just over half hour and was just 3.30 Euros one way. The hotel was practically in front of us and a 3 minute walk from the station. I highly recommend this hotel. It is modern, clean and has everything. One of the things that impressed us was that there was FREE hot drinks 24/7
Stayed 2 nights in Dec 2023
Response from Arnold K. Residence Manager on 2 Jan 2024
Dear d,Thank you for your feedback which will be shared with the team at Citadines Michel Hamburg. Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. We look forward to welcoming you again.

10/10 Excellent

Natalia

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from Arnold K. Residence Manager on 21 Dec 2023
Dear Natalia,Thank you for your good rating. We are glad that you have enjoyed your stay with us. We look forward to welcoming you again. Best regards,

10/10 Excellent

Ezgi irem

Stayed 2 nights in Dec 2023
Response from Arnold K. Residence Manager on 21 Dec 2023
Dear Ezgi,Thank you for your good rating. We are glad that you have enjoyed your stay with us. We look forward to welcoming you again. Best regards,

8/10 Good

Camilla

Stayed 1 night in Dec 2023
Response from Arnold K. Residence Manager on 20 Dec 2023
Dear Camilla,Thank you for your good rating. We are glad that you have enjoyed your stay with us. We look forward to welcoming you again. Best regards,

10/10 Excellent

Jeanet

Stayed 2 nights in Dec 2023
Response from Arnold K. Residence Manager on 19 Dec 2023
Dear Jeanet,Thank you for your good rating. We are glad that you have enjoyed your stay with us. We look forward to welcoming you again. Best regards,

10/10 Excellent

Kirsten

Stayed 2 nights in Dec 2023
Response from Arnold K. Residence Manager on 18 Dec 2023
Dear Kirsten,Thank you for your good rating. We are glad that you have enjoyed your stay with us. We look forward to welcoming you again. Best regards,

8/10 Good

Finn

Stayed 2 nights in Dec 2023
Response from Serhat Solmaz Assistant Residence Manager on 15 Dec 2023
Thank you for your good rating. We are glad that you have enjoyed your stay with us. We look forward to welcoming you again. Best regards

8/10 Good

Per

Liked: Cleanliness, room comfort
Stayed 4 nights in Dec 2023
Response from Serhat Solmaz Assistant Residence Manager on 13 Dec 2023
Thank you for your good rating. We are glad that you have enjoyed your stay with us. We look forward to welcoming you again. Best regards

10/10 Excellent

Katrin

Stayed 4 nights in Nov 2023
Response from Serhat Solmaz Assistant Residence Manager on 13 Dec 2023
Thank you for your good rating. We are glad that you have enjoyed your stay with us. We look forward to welcoming you again. Best regards

10/10 Excellent

Egon

Stayed 4 nights in Nov 2023
Response from Arnold Konrath Residence Manager on 21 Dec 2023
Dear Egon,Schön zu lesen, dass Sie einen angenehmen Aufenthalt hatten. Vielen Dank für die gute Bewertung. Wir freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen.Mit besten Grüßen,

10/10 Excellent

Tom Dahl

Stayed 2 nights in Nov 2023
Response from Arnold K. Residence Manager on 18 Dec 2023
Dear Tom,Thank you for your good rating. We are glad that you have enjoyed your stay with us. We look forward to welcoming you again. Best regards,

10/10 Excellent

JoBeth

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Check in staff was friendly and spoke great English. Our room was clean and quiet. A few dishes had to be washed before use, but otherwise no complaints. Would definitely recommend this hotel to others!
Stayed 2 nights in Nov 2023
Response from Arnold K. Residence Manager on 21 Nov 2023
Dear JoBeth,Thank you for your feedback which will be shared with the team at Citadines Michel Hamburg. Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. We look forward to welcoming you again.

8/10 Good

Sven Erik

Stayed 1 night in Nov 2023
Response from Arnold K. Residence Manager on 21 Nov 2023
Dear Sven Erik,Thank you for your good rating. We are glad that you have enjoyed your stay with us. We look forward to welcoming you again. Best regards,

10/10 Excellent

Louise

Stayed 1 night in Nov 2023
Response from Arnold Konrath Residence Manager on 20 Nov 2023
Liebe Louise,Vielen Dank für Ihre Komplimente über unsere Serviced Residence bei Ihrem jüngsten Aufenthalt bei uns. Wir freuen uns, dass Ihnen unsere Einrichtungen und unser Service gefallen haben. Wir hoffen, dass wir Sie bald wieder bei uns begrüßen dürfen.Mit besten Grüßen,

8/10 Good

kim

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023
Response from Arnold K. Residence Manager on 17 Nov 2023
Dear Kim,Thank you for your good rating. We are glad that you have enjoyed your stay with us. We look forward to welcoming you again. Best regards,

10/10 Excellent

Boris

Stayed 1 night in Nov 2023
Response from Arnold Konrath Residence Manager on 14 Nov 2023
Lieber Boris,Schön zu lesen, dass Sie einen angenehmen Aufenthalt hatten. Vielen Dank für die gute Bewertung. Wir freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen.Mit besten Grüßen,

8/10 Good

Simon

Stayed 1 night in Nov 2023
Response from Arnold K. Residence Manager on 9 Nov 2023
Dear Simon,Thank you for your good rating. We are glad that you have enjoyed your stay with us. We look forward to welcoming you again. Best regards,

8/10 Good

Tim

Liked: Cleanliness, room comfort
Very good Hotel
The room was clean with a very comfortable bed & an excellent shower. Those 3 things are most important to me. The kitchen was well equipped & the location was within walking distance to most places.
Stayed 2 nights in Oct 2023
Response from Arnold K. Residence Manager on 9 Nov 2023
Dear Tim,Thank you for your feedback which will be shared with the team at Citadines Michel Hamburg. Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. We look forward to welcoming you again. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2023
Response from Arnold K. Residence Manager on 1 Nov 2023
Dear Guest,Thank you for your good rating. We are glad that you have enjoyed your stay with us. We look forward to welcoming you again. Best regards,

4/10 Poor

Gerard Jack, Laguna Niguel

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
the washer don’t work so I clean downstairs for 5 us and dry for 4X2 8 us the second time the front desk help me
Stayed 3 nights in Oct 2023
Response from Arnold Konrath Residence Manager on 26 Oct 2023
Dear Gerard,Thank you very much for choosing our Aparthotel for your stay in Hamburg. We are sorry to hear about your disappointment and that we could not make your stay more comfortable. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We always encourage our guests to bring their concerns to the attention of the Manager on duty so we are able to rectify the issue while our guests are still with us. Once again, I would like to apologise for the disappointing stay you had with us. Please be assured that we are always seeking to satisfy the expectations of our residents. For this reason, I hope that we will have another opportunity to improve your stay experience in the near future.Best regards

10/10 Excellent

Mikael

Stayed 2 nights in Oct 2023
Response from Arnold K. Residence Manager on 20 Oct 2023
Dear Mikael,Thank you for your good rating. We are glad that you have enjoyed your stay with us. We look forward to welcoming you again. Best regards,

10/10 Excellent

Zoraida

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Genial
Stayed 1 night in Oct 2023
Response from Arnold Konrath Residence Manager on 16 Oct 2023
Liebe Zoraida,Schön zu lesen, dass Sie einen angenehmen Aufenthalt hatten. Vielen Dank für die gute Bewertung. Wir freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen.Mit besten Grüßen,

8/10 Good

Karen Marie

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location
Stayed 3 nights in Oct 2023
Response from Serhat Solmaz Assistant Residence Manager on 11 Oct 2023
Dear Karen Marie,Thank you for your good rating. We are glad that you have enjoyed your stay with us. We look forward to welcoming you again. Best regards,

10/10 Excellent

Nina

Stayed 1 night in Oct 2023
Response from Arnold Konrath Residence Manager on 10 Oct 2023
Liebe Nina,Schön zu lesen, dass Sie einen angenehmen Aufenthalt hatten. Vielen Dank für die gute Bewertung. Wir freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen.Mit besten Grüßen,

8/10 Good

Sylvia

Liked: Room comfort
Gutes Aparthotel, sehr gutes Frühstück, Sauberkeit in der Duschkabine nd unter dem Bett liess zu wünschen übrig.
Stayed 3 nights in Sep 2023
Response from Arnold Konrath Residence Manager on 14 Sept 2023
Liebe Sylvia,Schön zu lesen, dass Sie einen angenehmen Aufenthalt hatten. Vielen Dank für die gute Bewertung. Ich werde Ihr Feedback umgehend an unser Housekeeping Team weiterleiten.Wir freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen.Mit besten Grüßen,

10/10 Excellent

Jose, Cambridge

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice little studio. Very close to everything. Although the studio faced the main road, once the windows were closed, it was quiet. Very friendly staff and well equipped kitchen. Just be aware that parking needs to be reserved well in advance. We needed to park in a parking garage 10 minutes walk away, which was not very convenient.
Stayed 5 nights in Aug 2023
Response from Arnold K. Residence Manager on 6 Sept 2023
Dear Jose,Thank you for your feedback which will be shared with the team at Citadines Michel Hamburg. Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. We look forward to welcoming you again.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2023
Response from Arnold K. Residence Manager on 31 July 2023
Dear Guest,Thank you for your good rating. We are glad that you have enjoyed your stay with us. We look forward to welcoming you again.

10/10 Excellent

Teemu

Travelled with family
Liked: Cleanliness, room comfort
5 stars
Really nice apartment, good kitchen and plenty of room for four. Breakfast was also very nice.
Stayed 1 night in Jul 2023
Response from Arnold K. Residence Manager on 28 July 2023
Dear Teemu,Thank you for your feedback which will be shared with the team at Citadines Michel Hamburg. Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. We look forward to welcoming you again.

10/10 Excellent

Janne

Stayed 4 nights in Jul 2023
Response from Arnold K. Residence Manager on 26 July 2023
Dear Janne,Thank you for your good rating. We are glad that you have enjoyed your stay with us. We look forward to welcoming you again. Best regards,

10/10 Excellent

Shawn Mathew

Stayed 2 nights in Jul 2023
Response from Arnold K. Residence Manager on 14 Aug 2023
Dear Shawn,Thank you for your good rating. We are glad that you have enjoyed your stay with us. We look forward to welcoming you again. Best regards

10/10 Excellent

Shawn Mathew

Response from Arnold K. Residence Manager on 14 Aug 2023
Dear Shawn,Thank you for your good rating. We are glad that you have enjoyed your stay with us. We look forward to welcoming you again. Best regards

8/10 Good

Birgitte

Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2023
Response from Arnold Konrath Residence Manager on 21 July 2023
Liebe Brigitte,Schön zu lesen, dass Sie einen angenehmen Aufenthalt hatten. Vielen Dank für die gute Bewertung. Wir freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen.Mit besten Grüßen,

8/10 Good

Thomas

Stayed 2 nights in Jul 2023
Response from Arnold Konrath Residence Manager on 20 July 2023
Lieber Thomas,schön zu lesen, dass Sie einen angenehmen Aufenthalt hatten. Vielen Dank für die gute Bewertung. Ich werde die Klimaanlage direkt überprüfen lassen! Wir freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen. Mit besten Grüßen,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Bra läge, väldigt rent och bekvämt
Mycket bra läge, bara 2 min till tunnelbana, 5 min promenad till centrala shopping-områden. Stora rum med modernt kök och bekväm säng. Stort och rent badrum. Gratis tillgång till fitness, tvätt-maskiner finns mot avgift
Stayed 2 nights in Jul 2023
Response from Arnold K. Residence Manager on 19 July 2023
Dear Guest,Thank you for your feedback which will be shared with the team at Citadines Michel Hamburg. Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. We look forward to welcoming you again.

10/10 Excellent

Ronny

Stayed 4 nights in Jul 2023
Response from Serhat Solmaz Assistant Residence Manager on 17 July 2023
Dear Ronny,Thank you for your good rating. We are glad that you have enjoyed your stay with us. We look forward to welcoming you again. Best regards

10/10 Excellent

Ellen

Stayed 2 nights in Jul 2023
Response from Serhat Solmaz Assistant Residence Manager on 17 July 2023
Dear Ellen,Thank you for your good rating. We are glad that you have enjoyed your stay with us. We look forward to welcoming you again. Best regards

10/10 Excellent

Andreas

Stayed 1 night in Jul 2023
Response from Serhat Solmaz Assistant Residence Manager on 17 July 2023
Lieber Andreas,Vielen Dank für Ihre gute Bewertung. Wir sind froh, dass Sie Ihren Aufenthalt bei uns genossen haben. Wir freuen uns darauf, Sie wieder begrüßen zu dürfen. Mit freundlichen Grüßen