Exterior
Check availability

Reviews of Hotel Promote Hakodate

2.5 out of 5
Hotel Promote Hakodate
16-18 Matsukazecho, Hakodate, Hokkaido

Reviews

8.4

Very good

Rating 10 - Excellent. 105 out of 301 reviews" "
Rating 8 - Good. 143 out of 301 reviews" "
Rating 6 - Okay. 41 out of 301 reviews" "
Rating 4 - Poor. 9 out of 301 reviews" "
Rating 2 - Terrible. 3 out of 301 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in Mar 2023

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
It stinks of poop in my room. I would never come back, it is too small too.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019

8/10 Good

Kiang Hon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was very good, free coffee and tea, free amenities available at the counter. Only real downside was that there was no wifi in the room at all.
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable. Good location and cozy room. Nice view
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, spacious and comfortable room
The hotel is easily accessible, which locates 10 mins walk from the JR station. The room is spacious and comfortable. The staff are friendly and helpful. They also provide delicious breakfast with enough choices. There is a convenient store just besides the hotel. The staff also introduce me a local market just 2 minutes walk from the hotel, where you can buy some food and have your meals there from 8am to 5pm.

10/10 Excellent

Verified traveller

Liked: Staff & service, room comfort
Great value but a bit further away than I thought.
It ain't fancy. But great value for the money. Room was very clean. Nice and quiet And everything works. Abit further from JR station. Some budget hotels are closer
Stayed 1 night in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Linz, Petaling Jaya, Malaysia

Liked: Cleanliness, staff & service
Good location but small room
The room was very small and narrow. However, it is right in front of the street car stop which is very convenient.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for the cost. Very good breakfast.
Recommended by us.

8/10 Good

Charlotte, Singapore

Liked: Cleanliness, staff & service
Good location, normal hotel
We stayed for two nights for leisure. It's just a typical hotel in a Japanese city.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

wui kian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Li Oi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable but not best value
The hotel was convenient to the train station but a bit far from most tourist attractions. Rooms were small, as expected. We were frustrated by the cost of adding an extra person to the reservation, as it was basically double the room charge. The parking area was a bit far away. Otherwise the room was clean and the bed was comfortable.

8/10 Good

ivan, Hong Kong

Liked: Cleanliness, room comfort
hotel is fair, a bite far away from Hakodate station, room is small for 2 persons

8/10 Good

Sai hung, Hong kong

Liked: Cleanliness
Budget hotel, value for money
Small budget hotel closed to jr station. This is my second stay. The room size is small but clean.

8/10 Good

Phil, Cumbria. UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel. Evening meal provided.
Very comfortable and quiet and very helpful staff.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Round the corner from morning market and JR
Location was great at this spot as it's near Hakodate JR station and round the corner from the Morning market. We drove to Hakodate so there was also parking available for less than 500yen a night. Room size was relatively small and to watch TV you need to pay 1000 yen and you will get access to movies. Will recommend this place for location wise and price per night was OK.

6/10 Okay

Sandy

Liked: Cleanliness, staff & service
Disliked: Room comfort
Good Location; Room for Improvement in Room
The best part this hotel was probably how close it was to both the JR Hakodate Station and the Matsukaze tram stop. The breakfast buffet was good and it was convenient to have toiletries provided for me not only in my room, but also strewn out on a table on the first floor in case those in my room weren't enough. However, the room itself felt cramped and I had trouble with the hot water too. Whether in the sink or in the shower, when I turned on the water, it would start out at room temperature but only ever get hotter and hotter. Even when I turned the temperature dial to the lowest point, the water was still scalding, and this made taking a shower and washing my hands pretty painful. Besides that, the air conditioner made too much noise for me to fall asleep with it on, and occasionally there was this loud and abrupt drilling sound coming from outside my room. The hotel staff were still really accommodating and the place is right next to a convenience store, so getting midnight snacks is no problem. This hotel will do if you want to explore Hakodate for a day or two, but if I were you I'd skip the shower during my stay here.

8/10 Good

Foo Siang Hai, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant & about 10mins walk from JR-Hakodate Stn
this hotel is about 10mins walk from JR-Hakodate station, along the way to the hotel there are many restaurants. there is a Macdonalds just next to the hotel and a minimart just across the street. The red brick warehouses is about 15-20mins walk from the hotel or 10mins walk from JR-Hakodate station. There are lots of shops in the warehouses and you can buy your souvenirs there. The Mt Hakodate Ropeway is about 20-25mins walk away. I didn't take the bus since I decided to walk as I have free time. The hotel have a 10% discount for taking the ropeway, so you only need to pay 1080yen. the breakfast is a simple Japanese meal buffet, so i just had a bit and proceeded to check out. Overall, this hotel is value for money.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, comfortable room
Only in Hakodate for one night and only spent a short while in the hotel room, but the stay was nice and comfortable. Very suitable for my needs. The staff were friendly and the location was very convenient.

10/10 Excellent

Sai hung, Hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good budget, business hotel
Good location, the room is clean is seem to be quite new. The services are basic as for a budget hotel

8/10 Good

ky, MY

Liked: Staff & service
Disliked: Property conditions & facilities
Overall still fine
strategic location due to walking distance after come out from tram.. staff are friendly and nice. however, the corner room does not have any wifi signal and the external broadband is unable to access internet too..

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
5mins walk to station, good services
Not very comfort the bed, clean room, little small to open the luggage.

8/10 Good

JOEY YIWEI, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good Value
Room was comfortable, and heating was good. Staff were courteous and spoke English. This hotel is popular with Japanese people. Located within walking distance of Matsukazecho tram stop, Hakodate Train Station and Morning Market. There is a large convenience stall and a MacDonald's just beside this hotel. Can stroll to Motomachi and Bay Area in 20 to 30 minutes. I recommend this hotel for travellers who prefer not too busy location yet near Train Station.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
worth the price
It was a nice hotel and very cheao

8/10 Good

Am, Uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value good experience
Good hotel, great breakfast, excellent value for money, 10 minute walk from station

10/10 Excellent

qtee, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very worth for money with this price
very worth for money with this price and very near to the tram station.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here!
Friendliest service of all hotels on this trip! Attentive, clean, helpfull!

8/10 Good

Lulu

Liked: Cleanliness, staff & service

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Ms Chan, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Economic and convenient hotel
It takes 10 minutes from JR station. It is very convenient. The service is good and reception is helpful. The room is a bit small and the price is reasonable.

6/10 Okay

42again, Japan

Liked: Cleanliness, staff & service, property conditions & facilities
Close to 7-11
There was only one pillow and it was hard and lumpy and had ridges　on the underside. (I travel with my own small pillow when in Japan.) None of the English language TV channels worked. The hotel was two shops from a good sized convenience store. The breakfast was well worth the 500yen （$5）

10/10 Excellent

Jane Tan, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & value for money!
Quiet surrounding & within walking distance to Asa ichi. Although the room is small, it's clean & the bed is comfortable. Cheap parking nearby for those who drive, 500 JPY a day. It's a business hotel so no facilities but will return for it's price & cleanliness if visiting Hakodate again.

8/10 Good

David, Singapore

Liked: Cleanliness, property conditions & facilities, room comfort
Walking distance to station and major attractions

10/10 Excellent

Mr Taylor, London, UK.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, quiet location.
About a 10 minute walk from railway station, its easy enough to find once you've set off in the right direction! Friendly helpful staff with reasonable grasp of English. No breakfast included, but there is a conveniance store right next to hotel, plus reasonable size fridge in room to store things. Coin laundry was most useful. Room was clean & comfortable. Hakodate is a great city to stop off in either on your way to or from Sapporo. I'd certainly stay at this hotel again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Tomohiro

快適
Stayed 1 night in Jan 2024

2/10 Terrible

??

Stayed 11 nights in Mar 2024

6/10 Okay

YASUHIRO

Stayed 1 night in Oct 2023

10/10 Excellent

MOE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
安くていいホテルです
駅からは少し離れていますが、ホテルの真ん前に市電と市バスの駅があります。函館エリアで遊ぶためには電車とバスが便利ですので、とてもいい立地だと思います。 ホテルの外観はちょっと古い感じはありますが、中はとても清潔です。最上階のお部屋だったので、海と函館山両方が見えて、日中も夜も眺めがよかったです。 朝食はメニューは少ないですが美味しかったです。調理の方はとてもフレンドリーなおばちゃん達でした。
Stayed 4 nights in Sep 2023

10/10 Excellent

Makoto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
フロントの女性従業員の方の心遣いと優しさに感動しました。隣は、マクドナルド、向かいには、ツルハドラッグとセイコーマートがあります。函館駅から歩いても意外に近いですし、市電の松風町駅も目の前です。次も此処に泊ります。ありがとうございました。

6/10 Okay

サキ

Liked: Staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

ソウタ

Liked: Amenities
スタッフの方の対応が丁寧です。 ありがとうございました。
Stayed 1 night in Jul 2023

10/10 Excellent

tomoharu

Stayed 1 night in Jul 2023