Gylen Castle Tours and Activities

The staff were very friendly and professional and the breakfasts were of a good standard .and the position of the hotel was very good. The public rooms were generally fine but there are parts that are ready for refurbishment. Our standard bedroom had a bathroom that was in need of urgent replacement although it was clean

Excellent location, food, service and loved the staff!

The overall location and facilities were gorgeous and check in was extremely smooth. We used the spa facilities and had treatments however, felt that we were rushed towards the end of our treatment and the staff were mopping floors before we had even come out of our treatment. It made us feel that we had to get out and upon reflection, perhaps treatments shouldn’t have been made available at that time if staff were looking to get away. When we had dinner at the restaurant we weren’t advised of what wasn’t available to eat due to being sold out and while we were waiting to be seated, we weren’t offered a drink or a menu. We stayed in the lodge and there was zero soundproofing so could hear people coming in and out of the building and those in the room above. The mattress was also uncomfortable and there was only body wash available in the room which seemed strange for somewhere that promotes their spa - would have expected body lotion, shampoo/conditioner etc and for the body wash to be detailed of what it was.