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"The room was very nice. Property was kept up well. Felt safe. You do have to cross a busy street to access the beach, however there is a walkway to cross above the busy street. Pool area is nice, but on the small side. "

"Everything was lovely, including the food! The beach and pool was absolutely amazing!!"

"Stayed in a King Ocean view room - the view was gorgeous, the room was clean and cleaned every day, the pool and hot tub were great. We ate at all of the restaurants and didn't have a bad meal (one was kinda slow but Island Time is a real thing). All of the staff were very friendly and outgoing and helpful. We loved it and would go back in heartbeat. "

"Clean, friendly and close to everything."

"Overall I would recommend this place. It’s has a variety of amenities one side has a warm pool and the side was the cold pool. We were able to access the beach at will. I’ll be back !"

"Staff was very friendly and very prompt to any of my hotel needs. Very economical for the amazing area that it is located in. "

"I just returned from 5 days at the Hyatt Regency Grand Reserve. It was a nice stay. The location worked well for being about a half an hour from the airport and just 15 minutes from the rainforest in Fajardo. The grounds are beautiful and there’s a golf course there. The Puerto Rico open was happening while we were there. Surprisingly, that didn’t affect our stay at all. I loved how secluded this resort is. Unlike other places, I’ve stayed on the island, there were no stray dogs hanging around, which was good because that always pulls at my heart string seeing those. There’s a decent beach and a beautiful pool. We had a room over overlooking the ocean, which was really great. It had a very large balcony which we spent a lot of time lounging on. The staff was really nice and friendly. The one complaint we had was that one night there was a large group of rowdy guys that acted like they were having a frat party out in front of the condo around the fire. They blasted music from 1to 3 AM and were extremely loud and obnoxious. Folks in our building, were all yelling over the balconies asking them to quit it because people were trying to sleep. We had called down to the front desk to ask them to go take care of the situation because nobody in our building was able to sleep with this ruckus going on. No one showed up to get them to pack up their party for at least a half an hour. We were shocked at how long they allowed this to go on. It was really unfortunate. "

"They are using an energy generator during the night, with the excuse that there is no electricity during that period. My room was shaking from the generator noise, and the diesel fumes were entering the room. I left the room that same day. "

"Staff great. Room was small ocean view great Hidden fees all over the bills. Hotel restaurants We’re not good "