Junior Suite | Outdoor pool
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Reviews of Bellagio Boutique Hotel

5 out of 5
Bellagio Boutique Hotel
21 Agias Varvaras Str., Rethymno, Crete Island

Reviews

9.6

Exceptional

Rating 10 - Excellent. 51 out of 62 reviews" "
Rating 8 - Good. 9 out of 62 reviews" "
Rating 6 - Okay. 1 out of 62 reviews" "
Rating 4 - Poor. 0 out of 62 reviews" "
Rating 2 - Terrible. 1 out of 62 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Suite A beautifully furnished room with private terrace with sunloungers and shaded sofa, private hammam, and jacuzzi type bath. Lovely management and staff who were very respectful of guests privacy and relaxation. Very clean throughout the hotel. Ideal area to explore the old town with ease. Many good restaraunts and bars close by. A charming little hotel. I loved it.
Stayed 4 nights in Jul 2023

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great attention by staff. Very quiet room. Located in preserved Venetian home.
Stayed 2 nights in Sep 2019
Response from cathrine on 2 Oct 2019
Thank you for your kind words. We will be very glad to see you in the future

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Cathrine on 10 Sept 2019
Thank you for your feedback.

10/10 Excellent

Aimee, America

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful visit! We got in much later than expected but the hostess stayed up until midnight to greet us and welcome us in. Wonderful location right in the middle of the lively city!
Stayed 1 night in Aug 2019
Response from cathrine on 9 Sept 2019
Thank you for your kind words. It was pleasure for us to meet you. We appreciate your feedback. We will be very glad if we see you in the future

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel! Each room seemed to be so unique and the combined modern and old architecture was so beautifully done. The breakfast was delicious and eaten in a pretty outdoor courtyard area. The hotel was well situated in the old town, and a 10 minute walk from the bus station. Best of all was the wonderful staff; Catherine was so helpful and friendly, as was the other staff member we met (whose name I do not know how to spell!). If we were ever in Rethymno again, we will certainly stay here. We highly recommend Bellagio Boutique Hotel!
Stayed 3 nights in Aug 2019
Response from cathrine on 22 Aug 2019
Thank you so much for your kind words. We are very happy that our hotel and the city liked you . We will be very glad if we see you aqain in the future.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
Unfriendly owners, who are very inflexible and would not respond to our emails
Stayed 1 night in Jul 2019
Response from Hotel Management on 22 July 2019
We understand perfectly your reaction as to not answering your email promptly. The reason why we delayed giving you an answer had to do with the fact that we were trying to find a solution from our end , to your demand. As per your reservation, you had booked with us one night/non refundable price policy. We delayed respondingto you hoping that a request may be booked for the same day and period as your booking and thus not charge you the non refundable amount. Unfortunately, this did not happen. So, according to the standardized cancellation policy followed by all accommodations, the non refundable cancellation amount should had been received on the day of your booking, that is on 11/03/2019 as stated crearly on the reservation / booking details. If you are under the impression that receiving the cancellation amount renders us as unfriendly, it would be our pleasure to host you another day giving us this way the opportunity to make our acquaintance and have a first hand inmpression of your hospitality and friendship hoping that it would positively change your mind on our services. We sincerely hope that the issue that forced you to alter your vacation plans no longer exists and the outcome was a positive one .

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from cathrine reception on 4 July 2019
Thank you very much. We will be very glad to see you in the future.We wish you all the best

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019
Response from Cathrine on 20 June 2019
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Jay, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice small hotel in the center of Rethymno. No elevator, but the staff helps you carry your suitcases up the stairs. The staff were really solicitous and seemed really happy to have us as guests and gave us all kinds of advice. The room was very comfortable, except for sheets that are too small for a double bed, and the fact that it advertises a king-sized bed, when it is really a slightly larger than double, not even queen size. The bed and bathroom were very comfortable, a suitcase rack or two would help. The breakfast was very complete and had a large selection.
Stayed 1 night in Jul 2018
Response from cathrine reception on 31 July 2018
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Edie, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in the heart of old Rethymno
Thank you Cathrine for creating a lovely and relaxing hotel to stay in for our time in Rethymno. The great location of the hotel in the middle of the old town made it easy to explore Rethymno. We loved our beautiful room and my partner delighted in our private steam room. Your advice about Rethymno was so helpful to find nice places to explore and restaurants for dining. Thank you also for making our wedding day so special by decorating our room and creating a warm place to get ready and relax. Can’t wait to return for an anniversary in the future. ευχαριστώ!
Stayed 3 nights in May 2018
Response from cathrine reception on 11 July 2018
Thank you very much for your kind words. Your happiness is also our happiness. We have lovely and wonderful memories. Thank you for choosing our hotel for your holidays and celebrate your wedding with us. We will be very glad to see you in the future

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
We had the Executive Suite and Junior Suite. We would thought the Junior Suite was wonderful, but the Executive Suite is not good for older people (too many stairs, too many floor levels in the room, slippery shower/tub). The staff were very helpful and pleasant.
Stayed 2 nights in Jun 2018
Response from cathrine on 23 June 2018
We thank you for choosing our hotel and Thank you for your observations and your kind words. We hope to see you again in the future

10/10 Excellent

Andrea, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice boutique hotel in great location
Amazing staff at this little boutique hotel. They made us feel just like at home. Great breakfast every morning.
Stayed 5 nights in Jun 2018
Response from cathrine on 21 June 2018
Thank you for your kind words. Gusests like you make us feel very good. We hope to see you in the future

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in excellent area
My daughter and I arrived late and were still greeted with smiles and welcoming. Extremely nice hotel, very comfortable and clean. Would definitely stay again.
Stayed 1 night in Apr 2018
Response from cathrine on 4 May 2018
Thank you for your kind words. We will be very glad to see you in the future.We wish you all the best

10/10 Excellent

Reed, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful boutique hotel, in city center
Great hotel and the best thing about it is its staff and owner, who went out of their way to ensure I knew the best locations to visit, eat, shop, etc. The city is also beautiful, but I would come back to Rethymno solely to stay at this hotel.
Stayed 1 night in Oct 2017

10/10 Excellent

Jill, Buckinghamshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!
Perfectly located, modern, exceptionally clean small hotel. Amazingly hospitable owner and staff - nothing too much trouble. Plenty of choice for breakfast. Always offered refreshments when relaxing on the terrace in the afternoon, at no extra charge. Supplied with towels for swimming when out on a day trip to Preveli. Cathrine was particularly helpful with restaurant recommendations and booking trips. Would always stay here if we visit again.
Stayed 7 nights in Sep 2017

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay in Rethymnon
Catherine the host is so personable and extreme fully helpful in offering suggestions of things to do and restaurants to eat. Bellagio has an amazing history and it feels very homely. We can't wait to visit again.
Stayed 2 nights in Aug 2017

10/10 Excellent

Aaron, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming!
Had a wonderful stay at this charming little hotel. The ladies who run the place are the sweetest and most helpful people you could hope for. The breakfast was delicious and had many local treats. The place is charming and comfortable and very conveniently located. Highly recommend.
Stayed 2 nights in Jul 2017

10/10 Excellent

Manos, Chicago, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, excellent staff
Cathrine was very helpful and we really enjoyed our stay. The breakfast was amazing as well with fresh local treats. Highly recommending this hotel to everyone who is visiting Rethymnon.
Stayed 1 night in Jul 2017

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful service!
We loved everything about it. It is located right inside the old city, close enough to the harbor and the heavily trafficked area to be very convenient, but a little bit away from the big crowds on a quiet side street. The rooms were also very tastefully decorated and comfortable, but the biggest asset is the personalized and attentive service. The owner and her manager are there from the time you wake up with a breakfast that the customize just to your own preferences and throughout the day and early evening whenever you'd like a coffee, a beer, some water, or whatever else you wish. If we come back to Rethymno, and we hope we will, we'll certainly stay here again.
Stayed 6 nights in Jul 2017

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
gem boutique hotel
Local demolition work shattered the peace from 9am but clearly this was out of their control. without the noise the hotel is idyllic

10/10 Excellent

Katherine, Aberdeen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just perfect!
Wonderful hotel that ticked all the boxes - highest quality, tasteful design and decor, small, quiet, superb location, and the most friendly and welcoming service from Katerina and Eugenia!

10/10 Excellent

Jarek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Tanya, Knoxville

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful little hotel tucked away
Had 3 days to check out town. Everything was perfect and was more than I expected

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top quality small hotel
We stayed for 3 nights in this excellent small hotel in the heart of Rethymno old town, and were given a very warm welcome despite arriving at 23.00. Breakfast was a delight, with a very wide selection of options all explained by the host Cathrine, who also gave us invaluable information on what to see, where to eat and on the history of the hotel. This level of service is rare these days; we are already planning our next visit and we haven't yet returned to the UK!

10/10 Excellent

David, Windsor UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little polished gem in Rethymo
This is a gem of a hotel - beautiful building close to center of Old Town on a quiet street, but Katerina and Evgenia made the hotel really special. Thank you for a perfect stay - our 2 nights happily turned into 3.

10/10 Excellent

EuropeTraveller, Cologne, DE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in the heart of town
Great service, incredible breakfast selection, accommodated early check-out in the morning. Great room!

8/10 Good

Heather, Napanee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Boutique Hotel
This is a beautiful boutique hotel in the heart of old town Rethymnon. They went over and above to be helpful prior to arrival about the best way to get there. They greeted us with complimentary beer, watermelon, nuts and pastries which after a 16 hour travel was more than appreciated. Our room was small with no window but quite comfortable and an excellent base to explore the old town. Literally cobble streets are right outside the hotel. The free breakfast has no time constraints and is absolutely amazing. The pastries were among the best we had in Greece plus eggs, toast, yoghurt as well. They went above and beyond to recommend restaurants and seemed genuinely interested in helping us get the best out of Rethymnon. I would highly recommend them. We wished we had stayed more than 1 night!

10/10 Excellent

Gill, Cornwall UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel in the old town
The Bellagio us the place to be for excellent service. The welcome is fabulous, with drinks, good and knowledgeable information. This is repeated every day with smiles and joy.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful hotel with great hospitality
this place is beautiful. it's got a superb of combination of the original architecture mixed with modern elements. the hostess (Katherine) and owner were super sweet and warm. the room was clean, a good size, and had its own roof top view.

10/10 Excellent

Mitchell, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel During Our Three Week Trip in Greece
Boutique hotel completely deserves a perfect rating. Clean, super attentive, pleasant staff, and in a great location.

10/10 Excellent

James, Derry, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hospitality, great value boutique hotel
We have stayed in very many hotels around the world and we have never come across such a magnificent level of service and hospitality anywhere. Eygenia, the owner, was most ably assisted by her assistant Katerina, who speaks excellent English, and when we arrived they offered us complimentary drinks, a selection of fruit and pastries and this happened EVERY night that we stayed. The breakfasts were excellent with a wide range of items to choose from. After breakfast we were offered as many of the delicious breakfast items to take with us for lunch. This is a small hotel but very smart, spotlessly clean with good Wi-Fi. The hotel is situated in the quaint old town of Rethymno close to all the shops and beautiful harbour area yet very quiet at night. The building, which dates back to Turkish times, has been beautifully renovated by Eygenia and her family and she has maintained much of the character of the building with modern elements beautifully incorporated. Our air-conditioned bedroom faced onto the street and was very tastefully appointed. Katerine was excellent in looking after us, suggesting trips and being able to book excellent tables in great restaurants. Nothing was too much trouble for her and she was always available to help. This hotel offers excellent value for money and we would detour to stay here again. Eygenia and Katerina made us extremely welcome during our three days stay and this boutique hotel warrants our strongest possible recommendation.

10/10 Excellent

Michael, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in the old town
Everything 5 star, all the fixtures, fittings were top quality. Breakfast was excellent and fresh orange juice was a bonus. We were offered coffee and biscuits every day. Catherine was very helpful with directions and restaurant recommendations.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for our Honeymoon!
Stayed here for the first night of our honeymoon. Although the stay was brief, we were thoroughly impressed. The room was clean and beautifully built/decorated, with a view of the minaret right outside our window. Right in the middle of old town. You must walk from the main public parking lot, but this was not a problem because it was only about 2 short blocks away. Breakfast had a huge spread to choose from, and all of it was delicious! Very kind staff, and they gave us water when we arrived to check in, and brought complimentary wine to our room later on. Great start to the honeymoon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Andreas P, Nicosia, CY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendliest staff I've ever encountered!!
Evgeni and Maria made sure we would feel part of their family. Service was excellent as one would expect from a 5 star establishment, however it was the welcoming hoapitality of the owners and staff which have made our stay in Crete much more relaxed.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden paradise
This hotel was wonderful. The staff was friendly and helpful. The beach is very close, and great bars are just around the corner.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hosts
Awesome location - quick walk to the beach and in the old town , amazing hosts

10/10 Excellent

Andrew Kerr, Strathmiglo Fife, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 * Hospitality from the outset
Maria greeted us at 2 o'c;lock in the morning due to delayed flight . We were offered refreshments and snacks. Completed spoiled with choice of fresh fruit, freshly squeezed orange juice, superb pastries and savory patisserie, omelets, local cheeses , yogurt and honey. Our room was beautifully finished, fresh flowers and wine and Water in the fridge . Eugenia and Maria were perfects hosts and truly made our stay memorable. We would go back tomorrow .

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Lovely hotel in the centre of the Old Town
This is a beautiful hotel and clearly time, money and good designers/architects have been involved. What let it down was the service and attention to detail. We paid a premium to rate for a boutique hotel 'experience', but didn't get it. That was mainly due to lack of information. Reception was unattended when we arrived (due to it being after 2pm). We were given a room key by another staff member but no other information about the hotel. So we never received the wifi password, details on using the haram, reception times, emergency numbers, breakfast times etc. When we returned at 10.30pm, reception was closed and hotel dark. Reception still closed at 7.30 the next morning. There were also no water glasses in the room, no bin or tissues in the bathroom and batteries in TV remote flat. On the plus-side, the breakfast buffet was gorgeous and the staff (when we saw them at breakfast) were really lovely. All they need is a welcome pack in the rooms or a check list for when people arrive and it would be much improved. This hotel would be most suited to couples. Not so great for children or elderly travellers.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
Best service from a great staff. Very nice room In the middle of old town.

10/10 Excellent

Judith, S.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highlight of our stay in Crete
Generous, architecturally interesting, and comfortable rooms; lovely breakfasts, and best of all, the efficient and caring hospitality of Evi and her mother. We were sorry to leave.

10/10 Excellent

Savas, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
an amazing boutique hotel with an amazing story
we stayed at this hotel for one night during our honeymoon in the island. Converted from an old Turkish house, it offers six rooms to their guests. This is a family owned hotel which they purchased and renovated the house couple of years ago. Eva and her mom did everything possible to make us feel comfortable, including but limited with offering fruits and raki after lunch, preparing breakfast for us as we had to leave very early. They same day we checked in, grandparents of the Turkish family who used to own the house before 1923 were in the hotel as well. They left a family tree book which has some photos of the house from late 1800s and early 1900s. Ask this book from Eva, she will be more than happy to show the photos.

10/10 Excellent

Gemma, Leeds, West Yorkshire, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best service and hospitality I have ever recieved
Amazing experience here. Excellent ocaion in heart of old town. Hotel amazing and the owners really couldn't do enough to make sure we had the most amazing trip ever. So hospitable. The hotel is also fascinating with such long history and has a wonderful roof top. Couldn't fault a thing!!

6/10 Okay

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location but...
Great location and a friendly receptionist. Unfortunately, the spa wasn't in operation. Also, our laundry was returned wet and smelling of cigarettes.
Stayed 3 nights in Jul 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Bene per i nottamboli
lo staff stato competente, comunicativo e simpatico, la colazione di buona qualità , la posizione centralissima. Ci sono pero dei difetti, la nostra camera si e rivelata rumorosa, situata al primo piano sopra un ristorante, c ' è stato silenzio solo dalle 2 alle 6 di notte. La camera nuova, moderna e ben arredata è pero un po piccola, per esempio non c' è posto dove posare le valigie. Il bagno, forse concepito da un architetto pazzoide , ha una grande finestra che da sulle scale interne, c'è una tendina è vero, ma chiunque salga le scale puo vedere mentre fai il bagno. La tele funziona con difficoltà
Stayed 1 night in Jul 2019
Response from cathrine reception on 21 July 2019
We thank you for choosing our hotel and Thank you for your observations and your kind words. We hope to see you again in the future

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ausstattung und Frühstück waren exzellent. Sehr zentral alles zu Fuß erreichbar
Stayed 2 nights in Jul 2019
Response from cathrine reception on 12 July 2019
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel avec une réceptionniste au top.
Comment dire l'Hotel Bellagio est magnifique et sa réceptionniste extraordinaire. Rethmino est une ville accueillante avec des ruelles animées. A visité sans fautes si vous allez en Crète
Stayed 3 nights in Sep 2018
Response from cathrine reception on 30 Sept 2018
Thank you for your kind words. We will be very happy to see you in the future!

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Malgré notre arrivée très tardive l'accueil a été excellent. Bien que très calme, notre chambre donnant sur la rue, quelques bruits de circulation le matin. Préférer donc une chambre donnant sur la cour intérieure. Très bien situé dans la ville.
Stayed 2 nights in May 2018
Response from cathrine reception on 8 June 2018
Thank you for your kind words. We hope to see you again in the future

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fint alternativ om du ønsker å bo midt i gamlebyen
Lite hotell beliggende midt i gamlebyen i Rethymno, men likevel rolig. Hyggelig og veldig service-innstilt betjening som gjør sitt absolutt beste for at gjestene skal ha det bra.