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"It looks like the business is starting from scratch with this econcierge thing. I think they need experience to find the correct balance. I was there for two days, the only rubbish bin in my room was a very small one in the bathroom. It may work for one night stay but if someone stay few days they may fill up the room with rubbish. Experience should put these new business niggles right."

"I really liked everyrhing about Kyriad Hotel. The staff super friendly. The room so comfortable and clean. The breakfast had a great variety and so delicious! I will definitely come back again with more family members! Thank you Kyriad ! "

"Beautiful location near the lake and Swiss border. The dinner and breakfast were delicious and reflected regional specialties. The staff were very helpful with trip planning."

"Easy and safe parking. Strong WiFi. Room and bathroom very clean. Bed really comfortable."

"Lovely hotel with friendly staff. A littel expensive on the dinner mene with few options for kids."

"I was not given a lake view. Instead I had a view of a large construction site and the Gare de Neuchatel. The room was clean, but for the price, I should have had a lake view. I am rather discontent overall of my stay here. "

"The building is amazing and has lots of parking places. the rooms and fitness facilities are a little bit outdated. But what I didn’t enjoy was the dinner experience, it took the waitress 30 minutes just to give me a menu and it seemed like she was paying more attention to French speaking customers and none to non French speakers. For the price I expected a better service"

"Impeccables "

"Nice hotel, extremely well located downtown Neuchâtel, with easy parking and minutes away from the funicular and train station. I have never seen hotel staff this dedicated to their guest's comfort. Amazing team who went the extra mile on everything that made us feel so welcomed. Will definitely go back."