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Overview of Neptune Resort

Photo gallery

Featured image
Outdoor spa bath
Outdoor pool, pool loungers
Outdoor pool, pool loungers
Balcony

Neptune Resort

3.5 out of 5

4.3/5 Excellent

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Sheets and towels washed at 60°C

Explore the area

    Popular LocationThe Oasis7 min walk
    Popular LocationThe Star Gold Coast8 min walk
    Popular LocationGold Coast Convention and Exhibition Centre11 min walk
    AirportGold Coast, QLD (OOL-Coolangatta)29 min drive

Choose dates to view prices

Penthouse, 2 Bedrooms

5/5 guest room rating
  • 141 sq m
  • Ocean view
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds

Superior Apartment, 1 Bedroom

5/5 guest room rating
  • 85 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

Apartment, 1 Bedroom

4.6/5 guest room rating
  • 80 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

Apartment, 2 Bedrooms

4.4/5 guest room rating
  • 112 sq m
  • Mountain view
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds

About this area

Gold Coast

Neptune Resort is located near the beach and in an area with great shopping. Cavill Avenue and Chevron Renaissance are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Timezone and Infinity Attraction. Check out an event or a game at Metricon Stadium, and consider making time for Slingshot, a top attraction not to be missed. Take the opportunity to explore the area for water adventures such as surfing/boogie boarding and other activities like whale watching. Guests love the hotel's convenience for public transportation: Broadbeach South Light Rail Station is 3 minutes on foot.
Popular Location

What's nearby

  • Kurrawa Beach - 6 min walk
  • The Oasis - 7 min walk
  • The Star Gold Coast - 8 min walk
  • Gold Coast Convention and Exhibition Centre - 11 min walk
  • SkyPoint Observation Deck - 9 min drive

Getting around

  • Broadbeach South Light Rail Station - 3 min walk
  • Helensvale Station - 18 min drive
  • AirportGold Coast, QLD (OOL-Coolangatta) - 29 min drive

Restaurants

  • Hard Grind Cafe — 1 min walk
  • Ten Japanese Restaurant - 4 min walk
  • Cardamom Pod Broadbeach - 5 min walk
  • Gemelli Italian - 5 min walk
  • Mamasan Kitchen Bar - 6 min walk
View map

About this property

Neptune Resort

3.5-star Gold Coast hotel in Broadbeach, walk to The Star Gold Coast
A restaurant, an outdoor pool and a fitness centre are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a coffee shop/café, an outdoor tennis court and a spa tub are on-site. All 55 individually furnished rooms feature free WiFi and balconies. Guests will find kitchens with full-sized fridge/freezers, hobs, microwaves and dishwashers. Weekly housekeeping is available.
Neptune Resort offers 55 forms of accommodation with washers/dryers and a safe. Rooms open to balconies. This individually furnished accommodation has separate sitting areas. Accommodation at this 3.5-star hotel has kitchens with full-sized fridge/freezers, hobs, microwaves and separate dining areas. Bathrooms include a separate bath and shower and hairdryers.

This Gold Coast hotel provides complimentary wireless Internet access. Cable televisions are provided. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a weekly basis.

An outdoor pool and a spa tub are on site. Other recreational amenities include an outdoor tennis court, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • On-site parking is wheelchair accessible
  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge)

Food and drink

  • Cooked-to-order breakfast available for a fee daily 6:30 AM–1:00 PM: AUD 20 per person
  • 1 restaurant and 1 coffee shop/cafe

Things to do

  • Fitness centre
  • Outdoor pool
  • Outdoor tennis court
  • Sauna
  • Hot tub
  • Steam room

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry cleaning service
  • Full-sized fridge
  • Kitchen
  • Microwave
  • Outdoor pool
  • Separate dining area
  • Washer/dryer

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • Dry-cleaning service
  • Housekeeping (weekly)
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Pool sunloungers
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Grab bar near toilet
  • Handrails in stairwells
  • In-room accessibility
  • Step-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Designated smoking areas
  • Smoke-free property

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Ceiling fan
  • Linens

Bathroom

  • Hairdryer
  • Separate bathtub and shower
  • Towels

Entertainment

  • TV channels
  • TV

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dining room
  • Dishwasher
  • Electric kettle
  • Kitchen
  • Microwave
  • Fridge
  • Hob

Outdoor space

  • Balcony

More

  • Guidebooks/recommendations
  • Individually furnished
  • Iron/ironing board
  • Phone
  • Restaurant dining guide
  • Safe
  • Separate sitting area
  • Washer and dryer

Policies

Check-in

Check-in from 2 PM - 6:00 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open Monday - Saturday (8 AM - 6 PM) and Sunday - Sunday (8 AM - noon)
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for cooked-to-order breakfast: AUD 20 per person (approximately)
  • Credit card charges are subject to a surcharge of 1.53 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
WiFi is provided up to 500 MB per guestroom, per stay.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Property is also known as

Neptune Broadbeach
Neptune Resort
Neptune Resort Broadbeach
Neptune Resort Broadbeach, Gold Coast
Neptune Resort Hotel
Neptune Resort Broadbeach
Neptune Resort Hotel Broadbeach

Frequently asked questions

Can I cancel my reservation for free at Neptune Resort and receive a full refund?
Yes, Neptune Resort offers free cancellation on select room rates, because flexibility matters! Please refer to Neptune Resort cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Neptune Resort?
As of 24 Jan. 2021, prices found for a 1-night stay for 2 adults at Neptune Resort on 7 Feb. 2021 start from AU$248, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Neptune Resort have a pool?
Yes, this property has an outdoor pool.
Is Neptune Resort pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Neptune Resort?
Self-parking is free at this property.
What time is check-in at Neptune Resort?
Check-in is from 2 PM - 6:00 PM.
What time is check-out at Neptune Resort?
Checkout is at 10 AM.
Does Neptune Resort provide a shuttle to the airport?
Yes, there's an airport shuttle.
Where is Neptune Resort located?
Located in Broadbeach, this hotel is within a 10-minute walk of Oracle Boulevard, The Star Gold Coast and Pacific Fair Shopping Centre. Gold Coast Convention and Exhibition Centre and The Oasis are also within 15 minutes. Broadbeach South Light Rail Station is only a 3-minute walk and Florida Gardens station is 25 minutes.
4.3
Excellent
Rating 5 - Excellent. 243 out of 482 reviews
5 - Excellent 50%
Rating 4 - Good. 172 out of 482 reviews
4 - Good 36%
Rating 3 - Okay. 51 out of 482 reviews
3 - Okay 11%
Rating 2 - Poor. 12 out of 482 reviews
2 - Poor 2%
Rating 1 - Terrible. 4 out of 482 reviews
1 - Terrible 1%

4.3/5

Cleanliness

4.3/5

Staff & service

4.3/5

Amenities

4.1/5

Property conditions & facilities

4/5 Good

Travelled with partner
Happy face iconLiked: Staff & service, amenities, property conditions & facilities
It is a little tired and old but it's cheap .. you get what you pay for so no complaints .. The room was extra-large with everything you need .. TV is small but it's a holiday unit .. you expect that .. the only criticism is that the advertised king bed was not a king bed - it was a queen bed.
Stayed 1 night in Oct 2020

4/5 Good

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent property, spacious apartment, good price, convenient location, but no views. Friendly and very helpful staff.
Stayed 2 nights in Sep 2020

4/5 Good

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Close to casino and shopping. Good transport options in walking distance.
Stayed 2 nights in Sep 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, room comfort
Stayed 8 nights in Jul 2020

4/5 Good

Travelled with family
Happy face iconLiked: Cleanliness, amenities, property conditions & facilities
Great location, handy to everything, walk to beach & pacific fair. Beautifully kept, very clean unit, great views. House keeping a credit to the resort. Only dislike is the small pool area for potential number of guests- apart from that, a great place to stay at reasonable price. Staff were fabulous- easy check in after hours. Will stay again - thank you for your attention to detail- appreciated 😊
Stayed 3 nights in Jan 2020

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