Hotels with Pool & Resorts in Gold Coast from AU$196

"No working AC in room, staff acknowledged but refused credit or an extra night’s stay or anything. Claimed booking was through 3rd party and not hotel’s problem."

"Long wait to check in. Wallpaper in room taped in place .Electrical outlet in bathroom did not work. "

"The hotel is very clean, in fact to the extreme. All I could smell were strong cleaning chemicals in the lobby and in the room. It caused an asthmatic reaction in me and headaches in my companion. I covered the pillows with my own pillow cases that I always bring, but the smell all over was unbearable to my lungs. Chemicals used in the cleaning/laundry are very harsh. I could not stay here again. The Roku also wasn’t working correctly, but that wasn’t worth contacting the front desk. Breakfast in the lobby was a bonus. I did also really appreciate the code instead of a key for the entry into the room. The chemical smell was my only issue. Otherwise nice place."

"This hotel has tried to charge me 176.00$ and change on two different stays for a no show one on a day before I came and one on the day after I stayed the night. There was no sheets or blankets for the pull out bed the hot tub also hasn’t been working in forever and still they advertise it online and over the phone. My security deposit wasn’t released until two months later the first time and I’m still waiting for last trips deposit I’m so overwhelmed"

"I have stayed at the Hyatt multiple times and this stay was a disappointment. In my room, the bathroom sink drained incredibly slowly. My TV only received a signal from one station. On the morning of my departure, housekeeping arrived before 9 am, knocked once and without waiting opened the door. Since checkout is 11 am I was surprised that housekeeping would let themselves in so early. I also never received a receipt for my stay. At the bar service was so slow I had to flag down a staff person twice to get a drink. A disappointing stay!"

"Clean and efficient "

"Clean room, welcoming staff."

"Sub par in almost every way. Really needs an update."

"Great customer service"