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"Terrible check in, double charged, poor overall customer service experience, "

"One of the best overall, the staff was fantastic."

"I recently stayed at this Motel 6 in Sutherlin, Oregon, and it was an extremely disappointing experience. The first room we were given hadn’t been cleaned at all, and we had to request to be moved. Unfortunately, the second room they moved us to wasn’t any better. The room was noticeably filthy from the moment I walked in. The floors looked like they hadn’t been cleaned in ages, and there was visible dirt and grime in multiple areas. To make matters worse, there were even toenails in the corner of the room by one of the beds, which was absolutely disgusting. The bathroom was even worse—there were stains, and it didn’t feel sanitary at all. There was hair on the pillows and also in the bathtub, which made it clear the room hadn’t been properly cleaned before my arrival. The mattress smelled strongly like urine, which made the situation even more uncomfortable and unacceptable. The bedding didn’t seem fresh, and I was uneasy the entire time because everything felt unclean. There was also a lingering odor throughout the room that made it hard to relax. Basic cleanliness should be the bare minimum, but this location clearly falls short. I showed photos to the front desk of the stain covered mattress and he said "accidents happen". He offered a refund for one night because we checked out a day early but had to "ask a supervisor" about refunding the second night which never happened. Never stay here if you can help it! If I could give zero stars I would. "

"On Tuesday, the TV turned on at 4 am in one of our rooms. two days later it did it again in two of the rooms. Upon checkout the lady at the counter apologized and said they thought they fixed it... Unacceptable. They should have told us at check in or unplugged it rather than a tv turning on and waking everyone at 4 am. No offer of compensation or otherwise was offered."

"They had a decent breakfast as well."

"Good stuff attitude, we got help from them to solve miss communication at reservation time "

"Easy to park, clean rooms "

"Staff was nice, room was ok, the bed was making noise. Breakfast was fine."

"Nice place to stay.."