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"The rooms are small but the service and hospitality is exceptional. Location is perfect in the old quarter and I would recommend to anyone travelling to Hanoi "

"GREAT hotel in Hanoi. Centrally located, friendly and attentive staff, and clean and comfortable rooms. Definitely recommend!"

"All good."

"One of the best hotel experiences I’ve ever had. Beautiful new hotel. Very clean, comfortable beds and an amazing breakfast is served. The indoor pool was heated and zen like. The spa massage experience was excellent. The staff all appear to be highly trained and have perfected service to their customers making everyone feel like a celebrity. Location is great and a two minute walk to train Street as well as other attractions. Highly recommend. "

"We had an excellent stay at L’HÔTEL du LAC Hanoi! The staff is what really makes this place special. Everyone was so friendly and helpful, they gave great recommendations for nearby sites in the Old Quarter, arranged our transfer, and helped to safely navigate our baggage through the hectic stream of motorbikes. The bed was one of the most comfortable I’ve ever had in a hotel, it was tough to get out of bed in the morning - but well worth it considering the delicious breakfast buffet. We would definitely recommend this hotel if you’re a first time or returning visitor to Hanoi!"

"Hospitality Excellence! Breakfast buffet above and beyond expectations! Rooms spotless! Great location!"

"My husband and I stayed for only one night in Jul after an overnighter on Halong Bay. We were upgraded to a deluxe suite; it was a huge room with lots of natural light. The amenities were great, the bed was very comfortable, I wish we had stayed at this hotel for the few nights we had been in Hanoi before Halong Bay. The staff were very attentive and really went out of their way to make sure you were happy. Great location in town. Overall, definitely recommend."

"All of the staff, but Charlotte especially, were super friendly! We felt so welcomed - every time we arrived to a group of happy faces, a warm welcome and a chat about our day. It felt really special and I’ve never experienced this great service in any hotel before! Everything else was perfect from the room, cleanliness, food, laundry, housekeeping. I can’t fault a single thing, I highly recommend staying here if you’re in Hanoi."

"Great room and warmth staff. "