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"Above all the beautiful rooms and hotel facilities are the entire staff. Everyone has an excellent service mind and be ready to help you especially the front staff is enthusiastic and can communicate fluently in English. We received an upgrade room for our stay thank you very much. Breakfast is delicious and has many menus for your choice. Highly recommend."

"Great hotel within easy walking distance of Old Quarter and French Quarter attractions. Very friendly and helpful staff. Good variety of hotel dining and drinking options. My only suggestion for improvement: heat up the jaccuzi."

"The staff at this hotel are so helpful and amazing. They messaged us via booking months ahead of time to let us know about tours they could book for us. We did the Ha Long Bay Tour through them and it was great! All of the staff speak good English and greeted us every time we came and left from the hotel. They gave us bottled water every morning even if we didn’t have our room cleaned. The free breakfast is delicious at this hotel, you can get fruit, pho (veggie,chicken,or beef) toast, bacon, eggs, potatoes among other things. The location of this hotel is amazing, it is in the middle of the Old Quarter so you can pretty much walk 10 minutes to any of the major tourist spots. The staff will also give you a map of all the major things to see in the area. The room was very clean and spacious. When we checked out the staff arranged our airport taxi and packed us a breakfast we could take in the taxi since we left early. I can’t recommend this hotel enough if you are coming to Hanoi.v "

"Staff go above and beyond to help make your trip better. We were using the hotel as a layover for our trip from Sapa to Ha Long Bay to celebrate engagement. They decorated the room and were able to get our laundry done with extremely little notice/out of working hours for our cruise on Ha Long Bay! Extremely grateful for the hotel staff. "

"スタッフはとてもフレンドリーで親切で、場所も街の賑やかなエリアのすぐそばでした。毎朝の朝食は新鮮なフルーツや、メニューから選べるさまざまな種類の卵料理があり、良かったです。"

" What stood out most was the staff. They were very friendly, polite, and always helpful, and they kindly acknowledged all our requests. It made our stay very pleasant."

"We had a wonderful stay at Champton Hanoi Hotel — the location in the heart of the Old Quarter was perfect for walking to Hoan Kiem Lake, Train Street and local food spots, and the staff were friendly, attentive, and made check-in and check-out smooth. Our room was clean, comfortable, and well-equipped, and we especially enjoyed the delicious breakfast buffet with lots of fresh options. The rooftop pool and bar with city views was a great bonus after a day of exploring. Overall it felt like excellent value for the quality, service, and amenities — highly recommend for anyone visiting Hanoi!"

"This hotel is excellent, the staff was super helpful, especially Jolie, who went out of her way to make sure our stay is comfortable and pleasant. The rooms are very nice and well appointed. Breakfast was excellent.! Totally recommend 5*******"

"Staff were amazing and rooms were great."