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"Me encantó todo del hotel . "

"Nice hotel , good location and friendly staff, I would recommend this hotel. "

"Great location. Room was pretty small and even as a Gold member, we didn't get upgraded to a better room with a view. We also never got the 20% discount on food and drink even though we ate at the rooftop restaurant 3 times."

"You get what you pay "

"Great hotel and amenities close to the airport "

"I have no idea why this place has mixed reviews - I thought it was excellent. Location was amazing - right in the town centre - the room was bright and clean and actually really nice- of course there was a buzz and hubbub from the street below but it didn't go in ridiculously late or detract from a good night's sleep, the beds and pillow were comfy, everything was fine. In addition, the hostel has a fast lift, the auto check-in works like a dream; the price was good (around 60€ for 2 pax) and messages were generally answered quickly via the Hotels app. It would perhaps be useful to be told that luggage sent ahead will be left on the 2nd floor terrace near the reception desk - we had a brief panic on arrival, not having had that info, but a WhatsApp message sorted things out within a few minutes. There is a launderette directly opposite the hostel (think it said it closes at 8.30pm). "

"Hotel location in Old Town was excellently situated right next to the river and all the hot spots. The room and bathroom was very spacious. Beds and bedding were clean and comfortable. The room was very quiet thanks to the enclosed balcony that kept all the street noise out of the room. There was a good sized desk and closet storage as well as outlets and USB bed-side. The bathroom also had a full door opening up to the outside, though no balcony, which was very nice. Being situated in an old building (once a palace, aka very rich house) there is a cool winding brick stairway, but also spacious (for Spain) elevators. Only complaint was the very squeaky floors in the bedroom, but it's almost to be expected in an older building."

"Very happy with property and the surrounding, very central, staff was excellent. The only thing I was not happy with was the bathroom doors in the rooms, no privacy."

"Great location for accessing both Old and New towns. Close to river and Bilboat pier. Staff on reception were super helpful and the room was spacious and bright. "