This is the 2nd time we have stayed here in 12 months, and we will be back! The new rooms are lovely. The only negative and I am being picky would be that there is no airflow/cooling in the corridors which the hotel rooms are off. When you step out of the lift the heat especially on a hot day is horrible.
This is the 2nd time we have stayed here in 12 months, and we will be back! The new rooms are lovely. The only negative and I am being picky would be that there is no airflow/cooling in the corridors which the hotel rooms are off. When you step out of the lift the heat especially on a hot day is horrible.
Anonymous traveller
Reviewed February 6, 2017Reviewed February 6, 2017
Very nice welcome from Nicholas at reception and informative too.
Room was really nice, bed was great. We even had a balcony. I would have no hesitation in recommending this hotel
Very nice welcome from Nicholas at reception and informative too.
Room was really nice, bed was great. We even had a balcony. I would have no hesitation in recommending this hotel
Reception needs to tell customers that the fee shuttle to the terminals is approx 750mts to 850mts away not just two minutes walk. I am disabled and had trouble making it to the bus stop in one go. I am also suffering from Low Vision
and nearly fell a couple of times due to other people pushing in front of me. If correct info was given I would have caught a taxi.
Reception needs to tell customers that the fee shuttle to the terminals is approx 750mts to 850mts away not just two minutes walk. I am disabled and had trouble making it to the bus stop in one go. I am also suffering from Low Vision
and nearly fell a couple of times due to other people pushing in front of me. If correct info was given I would have caught a taxi.
Michael
Reviewed January 23, 2024Reviewed January 23, 2024
Arrived really exhausted from driving all day. Check-in was easy and the lady at reception was really friendly. Room was very clean, shower was hot and bed was comfortable. The room was also nice and dark to be able to sleep, and nice and quiet. Exactly what I needed.
Arrived really exhausted from driving all day. Check-in was easy and the lady at reception was really friendly. Room was very clean, shower was hot and bed was comfortable. The room was also nice and dark to be able to sleep, and nice and quiet. Exactly what I needed.
Anonymous traveller
Reviewed September 6, 2016Reviewed September 6, 2016
We love staying at this hotel when we come to Sydney. The staff are so friendly, the rooms are so comfortable and stylish. The food from the restaurant is fantastic, and only a 10min walk to an enormous Westfield shopping centre and Train station.
We love staying at this hotel when we come to Sydney. The staff are so friendly, the rooms are so comfortable and stylish. The food from the restaurant is fantastic, and only a 10min walk to an enormous Westfield shopping centre and Train station.
We recently stayed for three nights in a refurbished Horizon Room at the Shangri-La Sydney and were thoroughly impressed from start to finish. The room was spotless, modern, and incredibly well equipped, nothing was overlooked. The nightly delivery of handmade fudge was such a thoughtful and luxurious touch that made us feel genuinely pampered.
Having Horizon Club access really elevated our experience. The lounge was a beautiful, serene space to enjoy breakfast, afternoon tea, and a canapé...
We recently stayed for three nights in a refurbished Horizon Room at the Shangri-La Sydney and were thoroughly impressed from start to finish. The room was spotless, modern, and incredibly well equipped, nothing was overlooked. The nightly delivery of handmade fudge was such a thoughtful and luxurious touch that made us feel genuinely pampered.
Having Horizon Club access really elevated our experience. The lounge was a beautiful, serene space to enjoy breakfast, afternoon tea, and a canapé...
Stunning appartment. Luxurious, totally comfortable beds. Spectacular views of Sydney City, Parramatta River. 10 minute walk from transport interchange. Modern, beautiful bathrooms. Everything we wanted. Wish we could have stayed longer. The air conditioning needs servicing and cleaning needs a tiny bit more attention to detail.
Stunning appartment. Luxurious, totally comfortable beds. Spectacular views of Sydney City, Parramatta River. 10 minute walk from transport interchange. Modern, beautiful bathrooms. Everything we wanted. Wish we could have stayed longer. The air conditioning needs servicing and cleaning needs a tiny bit more attention to detail.
Great location and gorgeous, comfortable rooms; truly loved the modern eclectic feel.
Just a short stroll to everything Oxford Street has to offer - or if that’s still too far for a coffee, start your day off with something from the café at the entrance to the building.
Great location and gorgeous, comfortable rooms; truly loved the modern eclectic feel.
Just a short stroll to everything Oxford Street has to offer - or if that’s still too far for a coffee, start your day off with something from the café at the entrance to the building.
The room was very spacious. Excellent service all around. By day 2 the doorman knew me and would have a bottle of water and towel ready for after my run. Beautiful
old building with all the mod cons would definitely stay there next time
The room was very spacious. Excellent service all around. By day 2 the doorman knew me and would have a bottle of water and towel ready for after my run. Beautiful
old building with all the mod cons would definitely stay there next time
Lucy
Reviewed September 28, 2024Reviewed September 28, 2024
Holiday Inns are always reliable and this one was no different. Clean and spacious rooms, free breakfast, airports shuttle ( cost) and close to public transport, cafes etc. The staff were friendly helpful.
Holiday Inns are always reliable and this one was no different. Clean and spacious rooms, free breakfast, airports shuttle ( cost) and close to public transport, cafes etc. The staff were friendly helpful.
Paula
Reviewed November 7, 2026Reviewed November 7, 2026
I arrived early and was told my room was ready and that I could check in immediately for no extra cost.
Staff were friendly and welcoming.
I enjoyed dinner in the Song kitchen restaurant, it was pleasant and affordable.
Restaurant staff were friendly and professional.
I was impressed with my overall experience at Song Hotel,
and in particular the outstanding customer service I received.
I arrived early and was told my room was ready and that I could check in immediately for no extra cost.
Staff were friendly and welcoming.
I enjoyed dinner in the Song kitchen restaurant, it was pleasant and affordable.
Restaurant staff were friendly and professional.
I was impressed with my overall experience at Song Hotel,
and in particular the outstanding customer service I received.
We just had a over night stay at the Pullman at Mascot, we flew in from Perth via Melbourne to Sydney, and boy where we glad when we arrived, after a big delay in Melbourne.
Corner room on the 11th floor over looking Kingsford Smith, and being a plane nut, wow oh wow.
Simon & Sean
We just had a over night stay at the Pullman at Mascot, we flew in from Perth via Melbourne to Sydney, and boy where we glad when we arrived, after a big delay in Melbourne.
Corner room on the 11th floor over looking Kingsford Smith, and being a plane nut, wow oh wow.
Simon & Sean
Simon
Reviewed December 3, 2023Reviewed December 3, 2023
The property is in a convenient location. It was excellent to be able to eat at the hotel and not have to go out to eat.
The staff were very good and the view of the Sydney Harbour Bridge from the dining room is amazing.
The property is in a convenient location. It was excellent to be able to eat at the hotel and not have to go out to eat.
The staff were very good and the view of the Sydney Harbour Bridge from the dining room is amazing.
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