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"Good "

"I stayed one night at this hotel to rest after a long journey from Melbourne to Denpasar, and then on to Surabaya. The staff were friendly and the food was average. However, I was disappointed to find that my room and bathroom were quite dusty. I hope the management can take this feedback into consideration and improve the cleanliness of the rooms. With better attention to this area, I would consider staying again in the future."

"The best hotel in Surabaya,next i will come again"

"Very clean room and bath, very friendly and helpful staff. Happy to stay again!"

"As a five star hotel can't you use a better hair dryer?"

"I always travel with Four Points Sheraton and while I'm traveling in Indonesia I booked mostly Four Points... right from the start we had issues with AC it didn't go lower then 23C.. all the usb plugs were not working, technician said it would take one hour this is unacceptable! I requested an upgrade to a junior suite that I would pay they told me the hotel is full, duty manager called me and offered same room but another floor again AC issues .. breakfast buffet not fresh pastries stale 👎"

"Great hotel. Conveniently located."

"Clean room and breakfast very nice "

"Staff friendly and very helpful "