Top Hotels Near Galerias Mazatlan in Mazatlán from AU$65

"I stayed at the Hotel Riu Emerald Bay with my fiancé for 8 days. Up until the 5th day, we were having an amazing vacation — but unfortunately our experience took a horrible turn. While we were out, someone entered our room and stole $1,500 USD cash from my wallet, which was inside my purse and packed in my luggage. We didn’t realize it until the next day because we had stayed in the room that evening and didn’t go anywhere. We immediately filed a report at the front lobby and were told to wait 48 hours for an outcome. The following day we followed up with Anna from Public Relations, who told us she could not give us any information because it was “confidential.” She did say we could wait in the lobby on checkout day since our flight was later that evening. On checkout day, we spoke with management and eventually with the hotel director, Daniel, hoping to get answers or some type of resolution. Instead, we were told there was “no proof” the money existed and basically nothing could be done. What makes this even more frustrating is that these rooms require a key card to enter, and the doors lock automatically when you leave. Unless someone climbed through the balcony, access should only be possible with authorized entry. And honestly, even if guests choose not to use the safe provided in the room, that still does not justify people being able to enter your room and steal your money or valuable belongings. Guests should feel safe leaving their personal items in their room"

"This was our second time staying in Pueblo Bonito and we came back because it’s always an amazing experience. Staff is amazing especially waiters in restaurants already recognized my kids and knew what they wanted to drink. Our room was upgraded to a suite and we had the best experience ever. "

"It was a lovely property - lots of garden area with many trees and flowering bushes, lots of birds. Many eating areas - all good. Pleasant open feel to the whole lobby and eating places. beautiful infinity pool and many different places to sit for the day. The beach was not the greatest, but good enough - sand sloped down and some large rock formations in water - a good flat beach could be walked to south of this beach. Located ok for out of resort restaurants and shops. Room was clean and had everything I needed - nice patio overlooking the gardens and pool and ocean."

"Breakfast"

"Excelente lugar para pasar tus vacaciones solo nesecita mejorar la atención del personal de seguridad"

"Room was clean and staff was friendly"

"When you see Wyndam as an American I expected more. It’s a decent property but the halls are all scuffed, marks on the wall, holes in furniture, broken furniture, even the chair in the lobby the receptionist was sitting on had a hole. The property is decent just in typical Mexico fashion they have no idea how to maintain a property to a high standard. For Mexico it’s just an OK place. I was on a motorcycle trip w a buddy, I would never bring my wife here, and she would never stay in a place like this."

"Accommodations: The apartment was very comfortable and as pictured. We had everything needed for a longer stay. The amenities were fantastic. We loved the lagoon and beach and separate pool area. We enjoyed access to the outdoor patios, gym, games room and kayaks and it was great having a washer/dryer. The complex was beautifully maintained and the staff were wonderful. Location: While not in the “touristy areas”, we loved the location. There are great restaurants within a 5-10 min walk and we could easy walk (15 minutes) to the Walmart/Sam Club and a large shopping mall. There are busses to get around, but with DiDi and Uber being so easy and affordable we just did that. Hosts: Our hosts were lovely. Gaddiel was quick to respond to messages and ensured we had everything we need. They arranged for us to be picked up at the airport and ensured we were met at the apartment to welcome us. They made us feel very welcome and taken care of. We would absolutely stay there again. "

"The management company for the unit was amazing. If I had a rental unit in mazatlan, I would hire them absolutely. Amazing people. Prompt service even after hours. They help me Resolve internet challenges, a refrigerator, and a microwave all in short order. Amazing amazing people. The only issue is the lighting in the room was minimal because the patio window, patio door is very narrow and the unit is very small it might be 200 ft total. The photographs are very deceptive, you think it's a massive space it's very tiny. Overall, though, great value"