The Palms Resort of Mazatlan

Photo gallery for The Palms Resort of Mazatlan

Featured image
On the beach, beach volleyball
Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers
In-room safe, desk, laptop workspace, blackout curtains
In-room safe, desk, laptop workspace, blackout curtains

Overview of The Palms Resort of Mazatlan

The Palms Resort of Mazatlan

3.0 star property

4.0/5 Very good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment
Av. Camaron Sabalo 696, Zona Dorada, Mazatlan, SIN, 82110

Explore the area

  • Popular LocationSea Shell City Museum3 min drive
  • Popular LocationPunta Camaron Beach4 min drive
  • Popular LocationEl Cid Country Club Golf Course4 min drive
  • AirportMazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)33 min drive

Choose dates to view prices

About this area

Mazatlan

The Palms Resort of Mazatlan is located in Zona Dorada, a neighbourhood in Mazatlan, and is in the entertainment district and on the beach. Teodoro Mariscal Stadium and Divers Point are local landmarks, and some of the area's attractions include Mazatlan Aquarium and Mazagua Aquatic Park.

What's nearby

  • Sea Shell City Museum - 3 min drive
  • Monument to the Family - 3 min drive
  • Punta Camaron Beach - 4 min drive
  • El Cid Country Club Golf Course - 4 min drive
  • Cerritos Beach - 6 min drive

Getting around

  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.) - 33 min drive

Restaurants

  • Restaurant Panama — 1 min walk
  • Pool Bar — 1 min walk
  • La Mazatleca - 4 min walk
  • La Concha - 4 min walk
  • Fat Fish - 6 min walk

About this property

The Palms Resort of Mazatlan

Ocean-view resort with a swim-up bar, near Cerritos Beach
An outdoor pool, a restaurant and a bar/lounge are available at this smoke-free resort. Free WiFi in public areas and free valet parking are also provided. Other amenities include a poolside bar, a conference centre and conference space. All 190 rooms provide conveniences such as fridges and coffee makers, plus in-room free WiFi and flat-screen TVs with cable channels. Guests will also find balconies, free local calls and hairdryers.
The Palms Resort of Mazatlan offers 190 forms of air-conditioned accommodation with a safe and coffee/tea makers. Rooms open to balconies. 32-inch Flat-screen televisions come with cable channels. Bathrooms include a shower and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7 AM–noon: MXN 265-400 for adults and MXN 265-400 for children
  • 1 restaurant
  • 1 swim-up bar, 1 poolside bar and 1 bar

Things to do

  • Beach volleyball
  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Fridge

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Conference centre (7973 square feet of space)
  • Meeting rooms

Outdoors

  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Well-lit path to entrance
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Hairdryer
  • Shower
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Fridge

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to March 31 2023 (dates subject to change):
  • Fitness facilities

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between MXN 265 and MXN 400 for adults, and MXN 265 and MXN 400 for children (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector

We should mention

Pool access available from 8:00 AM to 8:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Palms Mazatlan
Palms Resort Mazatlan
The Palms Of Mazatlan Mazatlan
The Palms Resort of Mazatlan Resort
The Palms Resort of Mazatlan Mazatlan
The Palms Resort of Mazatlan Resort Mazatlan

Frequently asked questions

Overall score and ratings

4.0

Very good

Rating 5 - Excellent. 409 out of 1017 reviews
5 - Excellent 40%
Rating 4 - Good. 347 out of 1017 reviews
4 - Good 34%
Rating 3 - Okay. 142 out of 1017 reviews
3 - Okay 14%
Rating 2 - Poor. 75 out of 1017 reviews
2 - Poor 7%
Rating 1 - Terrible. 44 out of 1017 reviews
1 - Terrible 4%

4.1/5

Cleanliness

4.2/5

Staff & service

3.7/5

Amenities

3.8/5

Property conditions & facilities

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the room and the clean of the bedspread
Stayed 3 nights in Dec 2021

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to recommend to renew the whole hotel since this is an old one but in good conditions and maintenance.
Stayed 1 night in Jan 2022

2/5 Poor

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible, don’t stay there. It’s not a resort, it’s a hotel. It’s old, dirty, rundown, crowded and loud. The pool water was dirty, no jacuzzi and the pool closes at 7:30 pm. The beds are hard, old dry blood drops on the hallway floors. 1 elevator with the capacity of 9 for the entire hotel. Limited outdoor sitting area. Limited beach area and chairs.
Stayed 2 nights in Dec 2021

2/5 Poor

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
El Hotel tiene muy buenas Vistas Pero esta muy Viejo. Ocupa Renovar Rapido Asi no van a lograr que nadie compre Timeshare. Los Cuartos si limpios pero Viejos. Las Albercas Frias no estan Calientes como en otros Resorts en Mazatlan. NO SE POR QUE SE LLAMA PALMS RESORT es Hotel de mas o menos 2 estrellas. Tiene muy buena locasion pero ocupa Remodelar Rapido.
Stayed 2 nights in Dec 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Una grata experiencia fue la que vivimos mi familia y yo. Excelente servicio, excelente lugar y excelente equipo. Todo para que uno se sienta agusto y disfrute de sus vacaciones. Muchas gracias The Palms por todo. Estaremos de regreso Pronto si Dios quiere.
Stayed 2 nights in Dec 2021