Fun Republic Tours and Activities

This was one of the worst hotel experiences I have ever had. We had 5 rooms for 9 guests. Barcelo Bavaro Palace fails in the most basic areas of hospitality: cleanliness, food safety, customer service, communication, and management. DO NOT WASTE YOUR MONEY HERE. The rooms were filthy. The walls were covered in dust, cockroaches were present in multiple rooms, and several electrical outlets were loose, creating a serious safety concern. The food quality was unacceptable. Fresh food was virtually nonexistent throughout our seven-day stay. Tomatoes, watermelon, and other vegetables were repeatedly reused, and many hot dishes appeared to be reheated and served over multiple days. The smell of spoiled produce was noticeable every morning. The resort's sanitation standards were equally unacceptable. Vomit remained next to the pool bar overnight without being cleaned, and the beach was covered with excessive seaweed that was left uncleared, making swimming impossible. The staff demonstrated virtually no customer service skills, and most employees could not communicate in English, making even basic requests frustrating. Management was completely ineffective. After requesting to speak with a manager more than 20 times, I finally met with a senior manager and spent over an hour explaining the numerous issues we encountered. At checkout, I was informed that none of my complaints had ever been documented or communicated, showing a complete lack of accountability.

Everything about this property was just perfect the staff the rooms the entire place food was delicious 20 out of 10

The room, service, food and staff was a 10 out of 10. Super excellent