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"The staff are friendly and helpful but the hotel could do with some TLC. Last stayed in a lovely quirky room, latest stay was disappointing as the bathroom was in need of a refurbishment. Rooms are clean and comfortable just a little tired looking."

"From start to finish, our 2 day stay was exceptional. Could not fault anything. All the staff that we had contact with were both friendly and professional. The food, of which we had breakfast, evening meal and afternoon tea was beyond our expectations. Everything was freshly prepared and delicious and served in a timely manner. As they say on a popular TV programme, Would you stay here again? Absolutely Yes."

"Ideal for our family overnight stay during school holidays. Everything positive as we liked it. Convenient for the Metro Centre shopping and activities for the kids."

"As described. Good value for money."

"Lovely place to stay. Appreciate listed building. But attention by house keeping could be better. Mould around bath handles and plug drain. Duvet stained (duvet cover was slightly open and you could see stains on actual duvet) Pillow protectors need changing. Just needs attention to detail. With house keeping. "

"The room was clean enough but the shower room had streaks down the paint and signs of mildew. There was some discarded cigarettes by our bedroom door that a previous occupant must have left but housekeeping never removed them before or during our stay. Food in the restaurant was decent but the service was slow and we had to ask several times over for jugs of water to be brought to our table, too. Considering the hotel was completely refurbished just a couple of years ago, it was a disappointment. We won't be revisiting, sadly."

"Great hotel and location with car parking Staff very helpful stayed in room 019 ground floor large bed great sleep Bathroom had a bath shower over"

"Rooms are a little tired, but good stop."

"Warm welcome, room was excellent. The bar was well stocked. We did not book an evenimg meal, we did have breakfast which was well presented, cooked to order and the waitress was brilliant. We were attending an evemt which was brilliant"