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"Clean and staff was nice. "

"This hotel is basically fine. The mattresses are not new, but that's not unusual. Mattresses cannot always be new. The nearby parking garage is not as convenient as an on-site parking lot, but this is in the middle of a city, not the suburbs. What really elevated this experience for me was the quality of the staff at the front desk. I'm a technologically challenged Boomer. I needed someone at the desk to show me how to get to a destination across town. Jayda at the desk was dealing with a line of people waiting to check in. The situation had to be stressful, but she calmly used GPS on her own phone to show me how to get where I was going. That's old-school customer service."

"This property reeks of cigarette smoke. We have allergies. I called Expedia to see what to do. Expedia called the hotel. Then the front desk called me to yell at me about going behind their back. I was like what are you going to do? Offer me an air freshener. Cool, more irritation of my nose. After telling me I could leave and that they would approve a refund, management then turned around and denied the refund to Expedia. Disgusting."

"Staff was great and very pleasant. There was no access to water at all which was very disturbing. Had to go to the bar and wait to get water. The exercise room could use a solid cleaning and update to some equipment, would do wonders if it was cleaned daily when they do the rooms."

"Staff was lovely and the room was large but the rugs and couch were stained and felt a bit dirty! With improvement there the stay would have been excellent."

"The room was clean, the staff were kind,"

"Rooms were great, staff is friendly breakfast is a nice touch "

"They were so attentive and friendly.Thank you Heritage hills resort."

"Elevators broken again… all of them! Since November 2025 (we were here then). No signs, and one elevator always went to the 8th floor (no explanation), and the reception staff said they were waiting on part?! See pictures. Food left out in hallways for 2 days! Disgusting. Pool and hot tub not open again for maintenance. Breakfast buffet is powdered eggs and stale English muffins. Go with the omelette station. Coffee is from machine, not brewed. Sucked. Property is dated everywhere. There was a commotion involving law enforcement after midnight and yelling. I received a note on my car each day stating I needed to pay for parking. And the receptionist at the front desk said to disregard. Every single day! No explanation. We were scheduled to stay here for a wedding in May. Canceled. Worst hotel experience ever in my 64 years. Make some effort like you actually cared. Which clearly you don’t!"