Hotels with Pool & Resorts in Franklin Square from AU$286

"If you are looking for a "classic New York experience," the Empire Hotel interprets that as staying in a room that hasn't been updated since the mid-20th century. My recent stay was a comedy of errors that quickly stopped being funny. The First Room: A Total Disaster Upon checking in, I was greeted by an air conditioning unit that looked like a museum relic and functioned like a paperweight. It emitted a loud, metallic rattling noise but zero cool air. To make matters worse, the shower was completely backed up. Within two minutes of turning on the water, I was standing ankle-deep in a pool of gray water that refused to drain. The Move: No Better After complaining, I was moved to a second room. While the drain worked here, the air conditioning was once again a failure. It didn't work at all for the first 24 hours, leaving the room stuffy and uncomfortable. General Condition The entire property feels incredibly run-down. From the frayed carpets to the peeling paint and the overall "tired" feeling of the furniture, it is clear that maintenance is not a priority here. For the price they charge, you expect a level of comfort that simply doesn't exist at this hotel. The Verdict Don't let the famous name or the lobby fool you. The rooms are neglected, the amenities are failing, and the basic necessities—like climate control and functioning plumbing—are a gamble. Save your money and stay somewhere that actually values guest comfort."

"Housekeeping kept entering the room while we were sleeping in (8:00 am)"

"I had an absolutely terrible experience at The New Yorker Hotel. After my stay, I was hit with a $500 "smoking fee" despite the fact that I do not smoke and did not smoke in the room. This is a blatant cash grab and a complete lack of integrity on the hotel's part. When I tried to resolve this on-site, the lack of professionalism was staggering. I requested to speak with a manager and was simply handed a business card. I have reached out multiple times to the contact provided, but they have completely ignored my messages. I also asked for a manual check (instead of automated sensor) to check for smoke and was denied. Attempting to dispute the charge has been a nightmare because of their refusal to communicate. Warning to future travelers: Stay elsewhere. There are plenty of hotels in New York that won't slap you with fraudulent fees and then hide behind a non-responsive management team. This was a dishonest and stressful experience from start to finish."

"Room was clean and staff were friendly and helpful. I wish the room had a coffee maker or hotpot. "

"Staff is good but one of the guy is very rude.never give us right answers,tell us wrong rate or extra "

"Staff were all very nice and helpful. The rooms were very poorly maintained and honestly more aligned with a two star hotel. "

"The hotel's location was excellent. However, after housekeeping serviced the room on the 2nd day, the bathroom developed a strong odor reminiscent of a dirty cleaning rag, making it unpleasant to use."

"Good location but no frills. No coffee or kettle in the room. Very small bathroom with shelf hanging over the sink that made it difficult to wash up. Charged $4/bag to hold them for a few hours after checkout. $15 credit at the market was a nice perk though. "

"Very well-appointed hotel and room, excellent location, pleasant staff. However, the check-in was too slow for a property of this quality. Also, the property texted me and asked if I needed anything, and I requested a mini fridge. The reply was that it would be delivered to my room, but it never was. It’s not a problem if there wasn’t one available, the problem was the unkept promise (and failure to follow-up). Finally, there was an unexpected charge to my credit card that I am waiting to have resolved. I expect it will be fixed, but again a property like this should not have such problems. I have stayed at a great many hotels in Manhattan and I have rarely had such a litany of issues, though admittedly in this case none were that big a deal."