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Reviews of Comfort Inn

2.5 out of 5
Comfort Inn
1 Hospitality Drive, Fort Erie, ON

Reviews

8.4

Very good

Rating 10 - Excellent. 438 out of 999 reviews" "
Rating 8 - Good. 385 out of 999 reviews" "
Rating 6 - Okay. 104 out of 999 reviews" "
Rating 4 - Poor. 40 out of 999 reviews" "
Rating 2 - Terrible. 32 out of 999 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Stefan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean. Quiet area. Decend breakfast. The roads drinig into the hotel need to be fixed.
Stayed 1 night in May 2024
Response from cife on 21 May 2024
Good MorningThank you for taking the time to fill out our online survey with such positive feedback! I haveshared your comments with my staff, and they join me in thanking you for your kind words. Wetake pride in our hotel and the services we provide and we are so glad you enjoyed your stay.We are looking forward to providing you the same pleasant accommodations and service thenext time you are in town.Warm Regards,BeckyComfort Inn Fort Erie

10/10 Excellent

Satyam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay, well maintained property and lovely staff, will surely return here if coming to this area.
Stayed 1 night in May 2024
Response from cife on 20 May 2024
Good AfternoonWe would like to thank you for taking the time to complete our online survey.Thank you so very much for the kind words. We love to hear that your stay was as wonderful asyours!Feedback from our guests is very important to us and your input helps with our continuingefforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Warm Regards,BeckyComfort Inn Fort Erie

4/10 Poor

marsky, Surrey

Disliked: Cleanliness, amenities, property conditions & facilities
The location was excellent but not the property is quite old and dirty
Stayed 1 night in May 2024
Response from cife on 20 May 2024
Good AfternoonThank you for taking the time to complete our online survey regarding your recent stay at ourhotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations.Your satisfaction is important to us and we will be using the feedback you provided to makeimprovements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance toprovide you with a superior experience.Warm Regards,BeckyComfort Inn Fort Erie

8/10 Good

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Comfort Inn was great. The only complaint I have is the parking lot and road leading to the hotel is full of potholes. The staff and room were great.
Stayed 2 nights in May 2024
Response from cife on 20 May 2024
Good AfternoonThank you for taking the time to complete our online survey regarding your recent stay at ourhotel.We very much appreciate and value your feedback and will share it with our team. Your surveyresponses will serve as encouragement to all of our staff as we strive to continuously improvethe quality of our services to provide an exceptional experience for our guests. It is always apleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even morepleasant than the previous one.Warm Regards, BeckyComfort Inn Fort Erie

8/10 Good

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Budget friendly hotel,
Stayed 1 night in May 2024
Response from cife on 14 May 2024
Good MorningWe would like to thank you for taking the time to complete our online survey. Feedback fromour guests is very important to us and your input helps with our continuing efforts to provideexcellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Warm Regards,BeckyComfort Inn Fort Erie

10/10 Excellent

Caitlin, Waterloo

Travelled with group
Liked: Cleanliness, staff & service, amenities
The staff at this location have been very friendly and helpful both times I've stayed here. It's very nice to be greeted cheerfully upon arrival. The free breakfast is a nice offering and the location is super convenient if you're headed to Buffalo. The rooms are a good size, nicely maintained and very clean. No smells in the hallway. Fairly quiet. The mini fridge and microwave are very useful. The low star scores are based on first impressions. I think a lot could be done to make the arrival experience more positive. The first time I arrived, I thought "I"ve made a mistake, there's no way I'm comfortable staying here!" until I entered the building, met the staff and saw my room. The hotel is located off of a small dark (at night, not well-lit) street with many potholes. Then you turn onto what feels like a dark alleyway with a 'trucks turn around here' sign, minimal lighting, pavement that's in bad shape and off to the side is the back of the Comfort Inn building, so you see the dumpster and the HVAC system and no clear front door. It's not very welcoming. You have to drive around the building until you get to the front. The view from the front is highway - which is fine, that's probably why you're staying here - the location is great! Anyways, if you don't get put off by the lacklustre first impression of your approach to the hotel, I think you'll really enjoy your stay. I did, that's why I went back a second time and I won't hesitate to stay there again!
Stayed 1 night in May 2024
Response from cife on 7 May 2024
Good MorningWe would like to thank you for taking the time to complete our online survey.Thank you so very much for the kind words. We love to hear that your stay was as wonderful asyours!Feedback from our guests is very important to us and your input helps with our continuingefforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Warm Regards,BeckyComfort Inn Fort Erie

8/10 Good

Elena

Travelled with partner
Liked: Cleanliness, staff & service
The breakfast is not great, no warm food whatsoever, you can only make your own waffles and everything else is from the fridge you can microwave. The seating is very limited. The bed sheets felt itchy maybe the detergent they use. The training room is very useful, wish a bit more space for it and more machines, but overall better than nothing . The rooms are quite so it was nice .
Stayed 1 night in May 2024
Response from cife on 6 May 2024
Good MorningWe would like to thank you for taking the time to complete our online survey. Feedback fromour guests is very important to us and your input helps with our continuing efforts to provideexcellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Warm Regards,BeckyComfort Inn Fort Erie

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from cife on 7 May 2024
Good MorningWe would like to thank you for taking the time to complete our online survey. Feedback fromour guests is very important to us and your input helps with our continuing efforts to provideexcellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Warm Regards,BeckyComfort Inn Fort Erie

10/10 Excellent

walter

Liked: Cleanliness, staff & service, property conditions & facilities
This property was great compared to the same brand in the US
Stayed 2 nights in Apr 2024
Response from cife on 1 May 2024
Good AfternoonWe would like to thank you for taking the time to complete our online survey.Thank you so very much for the kind words. We love to hear that your stay was as wonderful asyours!Feedback from our guests is very important to us and your input helps with our continuingefforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Warm Regards,BeckyComfort Inn Fort Erie

10/10 Excellent

ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from cife on 22 Apr 2024
Good MorningWe would like to thank you for taking the time to complete our online survey. Feedback fromour guests is very important to us and your input helps with our continuing efforts to provideexcellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Warm Regards,BeckyComfort Inn Fort Erie

6/10 Okay

Charlotte

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Very close to the border crossing. Very clean but dated interior.
Stayed 1 night in Apr 2024
Response from cife on 22 Apr 2024
Good MorningWe would like to thank you for taking the time to complete our online survey. Feedback fromour guests is very important to us and your input helps with our continuing efforts to provideexcellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Warm Regards,BeckyComfort Inn Fort Erie

6/10 Okay

Gary

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
When I tried to book my hotel at the comfort inn I checked for available rooms for that night, and for some reason it said there were no no rooms available for the hotel I needed. When this happened, I decided to check Expedia.apparently somehow I selected a hotel in another country. When I arrived at the counter at Comfort inn that I needed in my neighborhood for one night. The clerk at the hotel told me they don’t see a reservation. I gave her my reservation number she looked it up and at that time she told me where this hotel is in 40 Erie in Ontario.
Response from cife on 15 Apr 2024
Good MorningWe would like to thank you for taking the time to complete our online survey. Feedback fromour guests is very important to us and your input helps with our continuing efforts to provideexcellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Warm Regards,BeckyComfort Inn Fort Erie

6/10 Okay

Leslie

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from cife on 4 Apr 2024
Good MorningWe would like to thank you for taking the time to complete our online survey. Feedback fromour guests is very important to us and your input helps with our continuing efforts to provideexcellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Warm Regards,BeckyComfort Inn Fort Erie

10/10 Excellent

Brian

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Great Accomodations for the price! We wish they had an elevator though- ask for a main floor room if you have mobility issues.
Stayed 3 nights in Mar 2024
Response from cife on 1 Apr 2024
Good MorningWe would like to thank you for taking the time to complete our online survey. Feedback fromour guests is very important to us and your input helps with our continuing efforts to provideexcellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Warm Regards,BeckyComfort Inn Fort Erie

8/10 Good

Lubo

Travelled with family
Hotel needs some upgrades to meet today’s standards.
Stayed 1 night in Mar 2024
Response from cife on 18 Mar 2024
Good MorningThank you for taking the time to complete our online survey regarding your recent stay at ourhotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations.Your satisfaction is important to us and we will be using the feedback you provided to makeimprovements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance toprovide you with a superior experience.Warm Regards,Becky HemauerComfort Inn Fort Erie

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from cife on 18 Mar 2024
Good MorningWe would like to thank you for taking the time to complete our online survey. Feedback fromour guests is very important to us and your input helps with our continuing efforts to provideexcellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Warm Regards,Becky HemauerComfort Inn Fort Erie

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the receptionist to the housekeeper all kind and friendly approach. Good breakfast and service. Definitely returning when there again.
Stayed 2 nights in Mar 2024
Response from cife on 13 Mar 2024
Good MorningWe would like to thank you for taking the time to complete our online survey.Thank you so very much for the kind words. We love to hear that your stay was as wonderful asyours!Feedback from our guests is very important to us and your input helps with our continuingefforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Warm Regards,Becky HemauerComfort Inn Fort Erie

8/10 Good

Kevin

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from cife on 14 Mar 2024
Good AfternoonWe would like to thank you for taking the time to complete our online survey. Feedback fromour guests is very important to us and your input helps with our continuing efforts to provideexcellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Warm Regards,Becky HemauerComfort Inn Fort Erie

10/10 Excellent

Jade

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from cife on 13 Mar 2024
Good MorningWe would like to thank you for taking the time to complete our online survey. Feedback fromour guests is very important to us and your input helps with our continuing efforts to provideexcellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Warm Regards,Becky HemauerComfort Inn Fort Erie

8/10 Good

Reginald, Scarborough

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like the breakfast.
Stayed 3 nights in Mar 2024
Response from cife on 13 Mar 2024
Good MorningWe would like to thank you for taking the time to complete our online survey. Feedback fromour guests is very important to us and your input helps with our continuing efforts to provideexcellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Warm Regards,Becky HemauerComfort Inn Fort Erie

8/10 Good

Terri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was extremely difficult to find. I could see the top of the hotel, but was unable to find the road to get to it. There were a lot of people in the lobby and they were very noisy. The staff relocated me to a quiet room and the room was extremely clean, with lovely sheets and towels. I would definitely stay there again, now that I know how to find it!
Stayed 1 night in Feb 2024
Response from cife on 4 Mar 2024
Good MorningWe would like to thank you for taking the time to complete our online survey.Thank you so very much for the kind words. We love to hear that your stay was as wonderful asyours!Feedback from our guests is very important to us and your input helps with our continuingefforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Warm Regards,Becky HemauerComfort Inn Fort Erie

8/10 Good

Dave

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the bridge. Staff was helpful.
Stayed 1 night in Dec 2023
Response from cife on 26 Feb 2024
Good AfternoonWe would like to thank you for taking the time to complete our online survey. Feedback fromour guests is very important to us and your input helps with our continuing efforts to provideexcellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Warm Regards,Becky HemauerComfort Inn Fort Erie

6/10 Okay

Charmaine

Travelled with partner
Liked: Cleanliness
Night desk staff not overly welcoming. Morning desk staff amazing. Breakfast was underwhelming. Coffee was not good.
Stayed 1 night in Feb 2024
Response from cife on 26 Feb 2024
Good AfternoonThank you for taking the time to complete our online survey regarding your recent stay at ourhotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations.Your satisfaction is important to us and we will be using the feedback you provided to makeimprovements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance toprovide you with a superior experience.Warm Regards,Becky HemauerComfort Inn Fort Erie

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from cife on 20 Feb 2024
Good MorningWe would like to thank you for taking the time to complete our online survey.Thank you so very much for the kind words. We love to hear that your stay was as wonderful asyours!Feedback from our guests is very important to us and your input helps with our continuingefforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Warm Regards,Becky HemauerComfort Inn Fort Erie

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from cife on 20 Feb 2024
Good MorningWe would like to thank you for taking the time to complete our online survey. Feedback fromour guests is very important to us and your input helps with our continuing efforts to provideexcellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Warm Regards,Becky HemauerComfort Inn Fort Erie

8/10 Good

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly and helpful. Breakfast better than most motels. Coffee and tea station available 24 hours.
Stayed 2 nights in Feb 2024
Response from cife on 20 Feb 2024
Good MorningWe would like to thank you for taking the time to complete our online survey. Feedback fromour guests is very important to us and your input helps with our continuing efforts to provideexcellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Warm Regards,Becky HemauerComfort Inn Fort Erie

8/10 Good

Joy

Stayed 1 night in Feb 2024
Response from cife on 13 Feb 2024
Good MorningWe would like to thank you for taking the time to complete our online survey. Feedback fromour guests is very important to us and your input helps with our continuing efforts to provideexcellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Warm Regards,Becky HemauerComfort Inn Fort Erie

8/10 Good

Barb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very friendly and helpful. Hotel was clean.
Stayed 1 night in Jan 2024
Response from cife on 31 Jan 2024
Good MorningWe would like to thank you for taking the time to complete our online survey. Feedback fromour guests is very important to us and your input helps with our continuing efforts to provideexcellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Warm Regards,Becky HemauerComfort Inn Fort Erie

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from cife on 29 Jan 2024
Good MorningWe would like to thank you for taking the time to complete our online survey. Feedback fromour guests is very important to us and your input helps with our continuing efforts to provideexcellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Warm Regards,Becky HemauerComfort Inn Fort Erie

10/10 Excellent

Hugh

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from cife on 29 Jan 2024
Good MorningWe would like to thank you for taking the time to complete our online survey. Feedback fromour guests is very important to us and your input helps with our continuing efforts to provideexcellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Warm Regards,Becky HemauerComfort Inn Fort Erie

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amanda was excellent on the front desk. Welcoming. Humour- as I really needed that after a tough drive.
Stayed 1 night in Jan 2024
Response from cife on 29 Jan 2024
Good MorningWe would like to thank you for taking the time to complete our online survey.Thank you so very much for the kind words. We love to hear that your stay was as wonderful asyours!Feedback from our guests is very important to us and your input helps with our continuingefforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Warm Regards,Becky HemauerComfort Inn Fort Erie

10/10 Excellent

Elliot

Liked: Cleanliness, staff & service, property conditions & facilities
Response from cife on 13 Mar 2024
Good MorningWe would like to thank you for taking the time to complete our online survey. Feedback fromour guests is very important to us and your input helps with our continuing efforts to provideexcellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Warm Regards,Becky HemauerComfort Inn Fort Erie

8/10 Good

Reagan

Stayed 1 night in Jan 2024
Response from cife on 20 Jan 2024
Good AfternoonWe would like to thank you for taking the time to complete our online survey. Feedback fromour guests is very important to us and your input helps with our continuing efforts to provideexcellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Warm Regards,Becky HemauerComfort Inn Fort Erie

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
Unclean
Due to a winter storm, we found ourselves needing a place to stay overnight. Unfortunately, our experience at this hotel was less than satisfactory. Initially, we were assigned the wrong room, which was cluttered with luggage and clothing. When we eventually received the correct room, it was far from clean, with the surprising discovery of a spider web in the tub. Although our stay was a matter of circumstance, we are certain not to return to this hotel in the future.
Stayed 1 night in Jan 2024
Response from cife on 15 Jan 2024
Good AfternoonThank you for taking the time to complete our online survey regarding your recent stay at ourhotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations.Your satisfaction is important to us and we will be using the feedback you provided to makeimprovements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance toprovide you with a superior experience.Warm Regards,Becky HemauerComfort Inn Fort Erie

8/10 Good

Jordan

Response from cife on 15 Jan 2024
Good AfternoonWe would like to thank you for taking the time to complete our online survey. Feedback fromour guests is very important to us and your input helps with our continuing efforts to provideexcellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Warm Regards,Becky HemauerComfort Inn Fort Erie

10/10 Excellent

Brennan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Oct 2023
Response from cife on 11 Jan 2024
Good MorningWe would like to thank you for taking the time to complete our online survey. Feedback fromour guests is very important to us and your input helps with our continuing efforts to provideexcellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Warm Regards,Becky HemauerComfort Inn Fort Erie

10/10 Excellent

M., Alliston

Stayed 1 night in Jan 2024
Response from cife on 9 Jan 2024
Good MorningThank you for taking the time to complete our online survey regarding your recent stay at ourhotel.We very much appreciate and value your feedback and will share it with our team. Your surveyresponses will serve as encouragement to all of our staff as we strive to continuously improvethe quality of our services to provide an exceptional experience for our guests. It is always apleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even morepleasant than the previous one.Warm Regards, BeckyComfort Inn Fort Erie

10/10 Excellent

Derek

Stayed 1 night in Jan 2024
Response from cife on 9 Jan 2024
Good MorningThank you for taking the time to complete our online survey regarding your recent stay at ourhotel.We very much appreciate and value your feedback and will share it with our team. Your surveyresponses will serve as encouragement to all of our staff as we strive to continuously improvethe quality of our services to provide an exceptional experience for our guests. It is always apleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even morepleasant than the previous one.Warm Regards,Becky Comfort Inn Fort Erie

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from cife on 9 Jan 2024
Good MorningThank you for taking the time to complete our online survey regarding your recent stay at ourhotel.We very much appreciate and value your feedback and will share it with our team. Your surveyresponses will serve as encouragement to all of our staff as we strive to continuously improvethe quality of our services to provide an exceptional experience for our guests. It is always apleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even morepleasant than the previous one.Warm Regards, Becky HemauerComfort Inn Fort Erie

6/10 Okay

Nino, St Catharines

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was fine, with all areas clean and functional. The only two minor complaints I have are 1) The hotel location is not great, being located at the end of a dead end street in what appears to be a residential neighbourhood. 2) We had to wait for 5-10 minutes for someone to check us in because they had stepped away from the front desk when we arrived. Again, it’s a pretty standard place with nothing significantly positive or negative.
Stayed 1 night in Dec 2023
Response from cife on 2 Jan 2024
Good AfternoonThank you for taking the time to complete our online survey regarding your recent stay at ourhotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations.Your satisfaction is important to us and we will be using the feedback you provided to makeimprovements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance toprovide you with a superior experience.Warm Regards,BeckyComfort Inn Fort Erie

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
It is good
Stayed 1 night in Dec 2023
Response from cife on 2 Jan 2024
Good AfternoonThank you for taking the time to complete our online survey regarding your recent stay at ourhotel.We very much appreciate and value your feedback and will share it with our team. Your surveyresponses will serve as encouragement to all of our staff as we strive to continuously improvethe quality of our services to provide an exceptional experience for our guests. It is always apleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even morepleasant than the previous one.Warm Regards, BeckyComfort Inn Fort Erie

6/10 Okay

Monica

Stayed 1 night in Dec 2023
Response from cife on 31 Jan 2024
Good MorningWe would like to thank you for taking the time to complete our online survey. Feedback fromour guests is very important to us and your input helps with our continuing efforts to provideexcellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Warm Regards,Becky HemauerComfort Inn Fort Erie

4/10 Poor

Marc

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Pictures online don’t represent the present premises that are dated and smelly.
Stayed 1 night in Dec 2023
Response from cife on 19 Dec 2023
Good MorningThank you for taking the time to complete our online survey regarding your recent stay at ourhotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations.Your satisfaction is important to us and we will be using the feedback you provided to makeimprovements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance toprovide you with a superior experience.Warm Regards,BeckyComfort Inn Fort Erie

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from cife on 19 Dec 2023
Good MorningWe would like to thank you for taking the time to complete our online survey. Feedback fromour guests is very important to us and your input helps with our continuing efforts to provideexcellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Warm Regards,BeckyComfort Inn Fort Erie

10/10 Excellent

Abbas

Stayed 1 night in Dec 2023
Response from cife on 19 Dec 2023
Good MorningWe would like to thank you for taking the time to complete our online survey. Feedback fromour guests is very important to us and your input helps with our continuing efforts to provideexcellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Warm Regards,BeckyComfort Inn Fort Erie

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from cife on 5 Dec 2023
Good MorningWe would like to thank you for taking the time to complete our online survey. Feedback fromour guests is very important to us and your input helps with our continuing efforts to provideexcellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Warm Regards,Becky HemauerComfort Inn Fort Erie

4/10 Poor

Walter

Stayed 1 night in Nov 2023
Response from cife on 2 Jan 2024
Good AfternoonThank you for taking the time to complete our online survey regarding your recent stay at ourhotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations.Your satisfaction is important to us and we will be using the feedback you provided to makeimprovements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance toprovide you with a superior experience.Warm Regards,BeckyComfort Inn Fort Erie

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from cife on 4 Dec 2023
Good MorningWe would like to thank you for taking the time to complete our online survey.Thank you so very much for the kind words. We love to hear that your stay was as wonderful asyours!Feedback from our guests is very important to us and your input helps with our continuingefforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Warm Regards,Becky HemauerComfort Inn Fort Erie

10/10 Excellent

erminia, KING CITY

Liked: Cleanliness, staff & service
Very clean
Stayed 1 night in Nov 2023
Response from cife on 4 Dec 2023
Good MorningWe would like to thank you for taking the time to complete our online survey.Thank you so very much for the kind words. We love to hear that your stay was as wonderful asyours!Feedback from our guests is very important to us and your input helps with our continuingefforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Warm Regards,Becky HemauerComfort Inn Fort Erie

10/10 Excellent

Naomi

Business traveller, Travelled with partner
The stay included also a great and healthy breakfast. The coffee tastes perfect. We really enjoyed our stay.
Stayed 1 night in Nov 2023
Response from cife on 4 Dec 2023
Good MorningWe would like to thank you for taking the time to complete our online survey.Thank you so very much for the kind words. We love to hear that your stay was as wonderful asyours!Feedback from our guests is very important to us and your input helps with our continuingefforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Warm Regards,Becky HemauerComfort Inn Fort Erie