Luxury Hotels & Resorts in Florence from AU$57

"My stay at the Pardo Hotel started off well, and most of the staff were amazing, friendly, and helpful throughout my visit. However, my experience changed on Friday morning. I went to the front desk to request clean towels and had a frustrating interaction with one staff member whose name I unfortunately did not get. After going back and forth, I took my dirty towels back to Room 226 and left them outside my door. Later, someone came by, placed a trash bag by my door, and left, but I still never received the clean towels I originally asked for. After waiting for a while and realizing no one was coming, I went back down to the front desk again, and that’s when I finally received two sets of clean towels. By that point, I was already frustrated and disappointed with how the situation was handled. Because I value peace and a stress-free stay, I decided to check out Friday night instead of Saturday morning. While the rest of the staff made my stay enjoyable, my experience that Friday morning left a negative impression, and I’m honestly not sure if I’ll be returning."

"Someone tried to break into my car while on that property and damaged it. But the hotel it self was very nice clean and staff was great friendly and processional but will not be back there next year "

"Room was very clean! Beds were very comfortable!! Breakfast was really good. Would have been nice to have more than one entrance since most of the parking was in the back of the Hotel. "

"Disgusting should be shut down"