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Reviews of Hotel Universo

3 out of 5
Hotel Universo
Piazza Santa Maria Novella, 20, Florence, FI

Reviews

7.8

Good

Rating 10 - Excellent. 209 out of 712 reviews" "
Rating 8 - Good. 303 out of 712 reviews" "
Rating 6 - Okay. 131 out of 712 reviews" "
Rating 4 - Poor. 40 out of 712 reviews" "
Rating 2 - Terrible. 29 out of 712 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Cynthia

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
This hotel is good for a very basic experience with a bed and a shower. It is located in a very walkable area in the heart of Santa Maria Novella. Staff was nice. It was very inconvenient with the WiFi night working for the length of our stay and they didn’t want to give us any kind of credit on our bill because we booked with a third party. There is WiFi in the square but I like to call my family after I’m done for the night and ready for bed. Otherwise, it was just ok.
Stayed 3 nights in May 2024

8/10 Good

Henry

Travelled with partner
Liked: Cleanliness, staff & service
The hotel is located very close to the train station and that makes it very convenient. It is a place that meets the basic lodging conditions. The staff is very friendly and willing to provide good service. The room is clean and spacious; Perhaps your furniture requires an update. In general terms it is a good place to spend the night.
Stayed 2 nights in Apr 2024

8/10 Good

Thanawat, San Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room has the smallest shower I have ever been.
Stayed 1 night in May 2024

6/10 Okay

Robert

Liked: Staff & service
Bed was hard, not clean around shower bottom, sink in bath drain plug not working. Staff was nice, apartment very small
Stayed 2 nights in Apr 2024

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful with suggestions for things to do, where to go etc.
Stayed 1 night in Mar 2024

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay Close to train, great pizza outside front door. Shower was a bit small if you are 6ft. Outstanding service, cool design.

2/10 Terrible

Eileen Joy

Worst hotel I’ve ever stayed
Mosquitoes lingering the room. Me and my daughter got mosquitoe bites . It’s winter but it’s so warm inside the room. No air conditioning. We cant control the heater
Stayed 3 nights in Dec 2023

8/10 Good

Dina

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Very well located in the heart of city center. Room very old but still everything is ok
Stayed 1 night in Oct 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

Kristy

Stayed 3 nights in Oct 2023

8/10 Good

Mahera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay at the Universo Hotel!
Stayed 1 night in Oct 2023

2/10 Terrible

Grayson

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Line

Travelled with partner
Liked: Cleanliness, amenities
First room given to us had what looked like mold on the wall under the a/c unit. The plaster was coming off at the touch of a finger. We asked for a room change twice but we told twice that none were available. We could chance staying there bc one of us is asthmatic. We called Expedia and it took a second call from them to give us another room. This room was acceptable and clean. Otherwise their service when checking in was really good. They let us leave our luggage and when we came back all the luggage was in our rooms. The location is the best as it is closed to train station and walkable distance to most major tourist attractions and restaurants!
Stayed 1 night in Oct 2023

10/10 Excellent

sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Florence
Great location and great staff Room was cleaned daily with fresh towels
Stayed 3 nights in Oct 2023

10/10 Excellent

ka fai joey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was my first time visiting Florences, the hotel is easy to get around all the areas. If I visit Florence again, I’d search this hotel first!!!
Stayed 4 nights in Aug 2023

10/10 Excellent

Vern

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly. We found the location to be ideal for us!
Stayed 3 nights in Oct 2023

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 2 nights in Oct 2023

8/10 Good

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great location. The side facing the square is a little noisy in the evening and morning.
Stayed 1 night in Oct 2023

10/10 Excellent

Richard

Location clean AC works well
Stayed 1 night in Oct 2023

10/10 Excellent

jackie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, just know it can be noisy til late and starts up very early. It became almost white noise for me.
Stayed 4 nights in Sep 2023

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Perfect location!
The hotel is old and not very well appointed, but the location is excellent. The desk staff is friendly and very helpful. Honestly, we didn’t come to Florence to stay in our hotel room, so it met and exceeded our expectations.
View from our room!
Stayed 4 nights in Sep 2023

4/10 Poor

Ricardo

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Infiltration and mold on walls. I do not recommend this place.
Stayed 3 nights in Sep 2023

2/10 Terrible

Adauto, Newbury

Disliked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Maryjo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very pleasant and we enjoyed the cafes and plaza right outside the hotel. Desk staff was very pleasant and helpful. Beds were comfortable.
Stayed 3 nights in Sep 2023

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Property was in great location, staff was friendly, overall the stay was very enjoyable
Stayed 2 nights in Sep 2023

2/10 Terrible

Martin

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location, horrible front desk staff- TONY!!!! Room 301’s AC not working and Tony stated that “ This is Italy and NOT USA”
Stayed 3 nights in Sep 2023

10/10 Excellent

Edward, West Palm Beach

Stayed 2 nights in Sep 2023

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
Hotel within 5 minutes walk from the train station and the market. Just a bit farther to Duomo, Ponte Veccio and other attractions but easily walkable.
Stayed 2 nights in Sep 2023

6/10 Okay

kerli

Liked: Staff & service
The room was very dark, the lights were not enough.
Stayed 2 nights in Sep 2023

10/10 Excellent

Annabelle, Tracy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect for a one stay close to the train. Staff was very polite and exceptionally helpful.
Stayed 1 night in Sep 2023

6/10 Okay

Alma

Travelled with family
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2023

4/10 Poor

Taraneh

Travelled with partner
Our train to Rome from Florence got delayed for 4 hours and then cancelled at 11pm so we had to book a last minute spot nearby as our new train was 6am. We thought this was a good choice. Not at all. The lady at the front desk made us feel like nuisances as she says her shift was over and the city fee we had to pay we need to do the next day at checkout because she’d closed the accounts. I think our shock spoke for itself as she finally let us just pay when we reminded them we had to leave by 530am latest so at least it was nice after us staring they let us just pay. We got down to leave around 5am and the doors were locked and you had to call a number which was out of service. Not to mention the sound here is as though you are in the middle of the square and they clean the square at 3am so if you like sleep do not stay on the 1st floor. I understand everyone is busy but when we let you know we are here because of an unexpected train cancellation you’d expect at least some empathy.
Stayed 1 night in Aug 2023

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent. Internet slow. Toilet didn’t flush all the time. Great location. I would recommend to stay here.
Stayed 1 night in Aug 2023

10/10 Excellent

Tom

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel was fantastic. Parking at the hotel was easy, drove to outside the hotel and the hotel arrange for parking staff to park the car and pay the necessary taxes. Collection is from outside the hotel too. We were able to walk to many of the attractions. Staff friendly and helpful.
Stayed 1 night in Jul 2023

6/10 Okay

Dat

Stayed 2 nights in Jul 2023

8/10 Good

RAJESH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Drinking water bottle in the room. Does not cost a fortune but seems someone cares. When you come back after a hot day as the weather is like these days.
Stayed 2 nights in Jul 2023

8/10 Good

JESUS, NORTH BAY VILLAGE

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
El hotel bueno pero nada del otro mundo muy oscuro pero fácil acceso a todas las plazas de Florence
Stayed 1 night in Jul 2023

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

hugo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. Helpful staff. Comfortable rooms
Stayed 2 nights in Jul 2023

6/10 Okay

Michelle

Stayed 1 night in Jul 2023

10/10 Excellent

Daniel, San Francisco

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
In Italy, when I am going to be in a city for just a few days I want a hotel that is conveniently close to the train station, clean, safe, quiet, and within easy walking distance to the rest of the city. Hotel Universo is all these things. The staff is friendly, helpful and engaged. Our room was small, but that is fine. I don't want to pay for space and amenities that I am not going to use. What is important is that the bed was very comfortable, the air conditioning was powerful, the shower was hot and water plentiful. Stepping out of the hotel you are in the center of Piazza Santa Maria Novella and less than 5 minute walk to the train station. Hotel Universo is an excellent value for the cost. I look forward to returning on my next visit to Florence.
Stayed 1 night in Jul 2023

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was nothing special, but the location was unbeatable. Hotel employees were helpful and very kind.
Stayed 3 nights in Jun 2023

8/10 Good

Kyrylo

Liked: Cleanliness, staff & service
Great place for short stay
Perfect location with all the attractions in walking distance.
Stayed 2 nights in Jun 2023

8/10 Good

Georgina, Bethesda

Stayed 3 nights in Jun 2023

6/10 Okay

marta

Liked: Staff & service
Disliked: Property conditions & facilities
Internet was unreliable and I had to work. No water in the room. For the price no payed I expected a bit more.
Stayed 1 night in Jun 2023

10/10 Excellent

Luis Vasquez

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay in Florence. Location was perfect!!
Stayed 2 nights in Jun 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Stayed 2 nights in May 2023

8/10 Good

Rosanne

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything
Stayed 2 nights in May 2023