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"This hotel has now become a Premier Inn. We booked in March to stay at the Holiday Inn Express. We received an email from Premier Inn saying they would honour our booking. This was not quite the case and we are still waiting to hear from Premier Inn. Having paid in full through Expedia, was told at reception on booking in that we haven't paid so a credit card was presented and payment taken (again) from that. When we checked out, I had the email confirmation from Expedia which stated it had been...

"Everything"

"Lovely hotel, would definitely stay here again "

"Stunning hotel, lovely food and very reasonably priced. Will definitely stay again."

"First time at the western house hotel and was very impressed. First impressions are important and the member of staff at reception was welcoming and super efficient..she sorted out dinner for us and went over and above to ensure a great stay. Room was spacious and clean. Huge bathroom! Breakfast was amazing and fantastic value.. Would definitely recommend..."

"Great facility, cottage with hot tub was awesome"

"Noisy room in the Gods. Dinner and breakfast was excellent. "

"Great central location, beautifully maintained characterful property and the loveliest home made breakfast !! "

"Dining options excellent, great location and clean rooms with friendly staff "

"Great breakfast & spa very relaxing. "

"Didnt like that there was no shampoo nor conditioner but everything else was absolutely fine"

"The surrounding leaves much to be desired but still excellent place to stay - buses nearby & parking to the rear"

"Very clean and well maintained property. Short and easy walk into the town centre. We would stay again and recommend it to anyone "

"Fresh eggs daily, homemade jam, yes pet-friendly, Nicola and Jerry were very warm and welcoming even with our last minute arrival. Beautifully decorated and clean room, will stay again!!!"