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"Beautiful oceanviews, comfortable beds, great balcony rooms, nice pool, extremely friendly and helpful staff, nice restaurant and coffee bar"

"The sand castle in St. Croix is amazing. It only let me give five stars. If I could give 100 I would. Everyone was so kind and friendly. There were two beautiful pools and plenty of beach, chairs and umbrellas to go around. The beach was just stunning and is steps from the hotel. They provide snorkeling, equipment, kayaks, chair, covers, and beach towels at no charge. We stayed in the Secret Haven Villa which was perfect! The management even brought in a mattress pad when the bed was a little hard on my back. We ate at the restaurant there several nights food was outstanding and so were the drinks. The hotel is less than a mile from the Frederickstead pier great views, shopping and restaurants. Take the advice of the hotel and rent a car but if you’re looking for a quiet relaxing vacation where you don’t have to go anywhere all you need is available at the Sand Castle! "

"We felt appreciated and even pampered at times. "

"I would have given the hotel a five star rating except for one night when the people next door to us in room 202 played music from midnight to 5 am. I tried knocking and then I texted the front desk several times and got no response either way. I told the front desk the next morning but they weren't very responsive to my ordeal. It is what it is. Other than that, the 3 night stay was very nice."

"The pictures of this place are deceiving and the Casino is and a nice uphill walk that when you been drinking all day is horrible. There are no elevators in the hotel and if you would like to go somewhere once you figure out this place sucks you need to make a taxi reservation 3 hours in advanced and charge person not the entire party destination. The food is decent to down right outstanding some days and liquor is less than top shelf like no Patron but other brands plus the Island is pushjng Cruzan Rum. St. Thomas is the real place to go. I suggest gettimg a car if you are a real driver and can deal with driving on the left. Otherwise do not attempt to drive the roads poorly maintained and huge potholes and dangerous and winding roads that only people who can drive should be operating a vehicle. Also, people there have a problem communicating and directly answering questions. For instance when asking car agent why they where offering tire insurance, she never mentioned as I found out later they got crazy pothiles that will take a car out ."

"The room was great, except we should have asked for a room on the first floor, as the stairs left us out of breath. Checking in was a breeze, front desk staff is friendly and knowledgeable. The beach chairs and the ferry are at no charge to guests of the hotel, that was a nice surprise. They are renovating rooms and improving the amenities. The beach is perfect. Rolling Smoke BBQ on the beach is on point, delicious!!!! Bar staff is always top notch when I visit! All in all, a great stay and I was pleasantly surprised at the room amenities and ocean view."

"Most staff were friendly but others were constantly grouchy and argumentative with other staff members in front of guests. Bar was well stocked. Breakfast was excellent. Activities were very few. "

"Clean room, old building, needs refurbishing and upgrade. Get the ocean view room not the inside rooms, scenery is scary."

"staff very nice. bar onsite with harbor view, good food and drinks"