- Disliked: Staff & service, amenities, property conditions & facilities
I was very disappointed in this resort. I've stayed in many hotels & this is the 1st time I didn't feel like I got my money's worth. I would not recommend this hotel especially during the pandemic. My expectations where not very high due to difficult times we are in but they didn't even meet the bare minimum on hospitality. It reminded me of after 911- the cold treatment we all received going through the security lines in the airport. We all were treated like cattle. This experience was similar. It started w/the room. I paid for a golf course view but instead I got a hotel view of other rooms and in the small corner of the window was a patch of the golf course. Nothing peaceful or serene about this like they advertise in their photos. The inside of the room was not like the pics they advertise either. It was small and They gave us a handicap room when we had no handicap people in our party and there were other rooms available so everything was lower to the ground. If you are 6ft tall thats a problem. The TV would not turn off and the bathroom was one big room, no tub, small sink. When I checked in, the receptionist said I wouldn't have a problem with a late check out at 12noon at checked out. Well when I called to request it, the supervisor said they don't do 12noon late check outs. So our plans to go to the pool were canceled b/c we had to leave the hotel. Activities desk never answered the phone and the only way to schedule the pool or activity was through them. Stay away!