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"Check in was terrible "

"Clean room and comfortable beds. Continental breakfast was hot and fresh. We have been repeat customers for many years. "

"everything was good and in good condition"

"I have been trying to connect with someone at this property about my experience. The GM Jasmine hasn’t responded. The customer service representatives are providing mixed information. During my stay there were lady bugs and flies in the room and living around, both tv’s blanked out so I wasn’t able to enjoy and relax, the refrigerator went out causing all my food to go bad, the sink stopped up, and the maintenance/front desk did not tend to any of my request whether I called from the room or went downstairs. This has been ongoing since November 2025! Oh— housekeeping did not come one time during my stay until the day I checked out. It was 11:50am and they were banging the door down."

"An amazing stay from start to finish! Our room was not ready upon check in and to our surprise we were upgraded to the presidential suite. The unexpected room upgrade truly added to our engagement celebration and made our stay unforgettable. All the staff were very friendly, attentive and made us feel exceptionally welcomed. Definitely would recommend and would stay here again! "

"The area is so quiet and clean. Well equiped gym "

"We chose this hotel due to its proximity to the stadium and aquarium. Unfortunately, after our stay here we felt we paid way too much for what we received. The cost when we booked was $275 for a night. There was a few issues I should note. The first, the elevator was out so a staff member had to ride it down first before you could go up. The second, our room was REALLY hot and we turned the thermostat down but it wouldn’t cool off. We had to open a window and at 2am, there was a very loud beeping that sounded like a truck backing up. This noise went on and off until 8am but because our room was so hot, he had to keep the window open. We were also in a weird corner room with a very ugly view of the HVAC systems where you can constantly hear the drone of it outside. If you end up staying here, make sure you’re not on this side of the hotel. We will not be staying here again. "

"Arrived 2 hours past my arrival checkin time and still had to wait over an hour to get my room. Some folks waited two hours for rooms to be cleaned. "

"Friendly staff, spotless and very comfortable room. Ideal location. "