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"We went with a family of 11. This was right after the problems with the Cartel. It was very safe and no problems. We were told the hotel was only at 50% capacity due to this. Fiesta Americana decided to cut services. There was no lunch buffett and of the 3 restaurants for dinner they rotated with only 2 open each evening. The breakfast buffett was ok but I found limited options. The 2 lunch restaurants (your only option for lunch) were very good but for rest of the day after lunch you needed to order food or get room service. The food was very good and so was the staff. Our second and 3rd night at dinner it took over 2 hours to get our food as the resort had cut their staff back, the server did their best. Our room was very clean but just ok. We did not even have bedside lamps by our bed and in the evening we had to have our bathroom light on so that pur room wasnt lit up like a christmas tree. You would have thought they would give nicer rooms with so many available. When they came around and asked how everything was I explained I understood adjustments needed to be made due to lower occupancy but we should have been notified ahead of time as we paid full price and supported them without cancelling. She said she understood but we could have paid for an upgrade - pay more to get what we should have had. Unfortunately, none of us would go back again."

"It was the first time I was at a resort that you had to sign for everything with an all inclusive package it drove me nuts. I was constantly waiting for drinks so the paperwork would get printed out late in the evening. It was very difficult to get a drink or food unless you paid. Beac was beautiful thou "

"This property was good , however there was a new building being constructed which was very noisy. The bars did not open until 11am and closed early with only one remaining open until midnight. The staff were very friendly. The room was clean , however the cleaners would take the bathmat and hand towel and not replace them. You also had to ask for a facecloth . Overall it was a good trip. The beach was wonderful and the pools were nice."

"Front desk people are so slow and mean.."

"No lo usamos"

"I am just going to give this hotel an across the board score of terrible because they were unwilling to refund our money or give us a credit. The dates of our stay was just days after the unrest due to the killing of the drug cartel leader. The area was a level 3 travel advisory. Cruise ships made the decision not to stop in that port. Airlines were still flying and hotels were open but of course they were, they just want to make money. They don't care about the safety of their travelers. United airlines was willing to give us an airline credit but we lost a lot of money on the hotel. I think this was a very bad PR move on behalf of the hotel. Because now no longer will we never give them our business but we will tell our friends and family about our bad experience. When we learned we were not going to get a refund we tried to gift our stay to someone else. No one was willing to take a free stay in Puerto Vallarta. So we went somewhere else but kept our reservation at the hotel. Since we were not going to get our money back anyway, we at least wanted to prevent the hotel from booking it to someone else and earning double money on it. "

"More dinner places needed to be open every night not just every other night!"

"The food was great, easy to book excursions through, resort was SPOTLESS! Plenty of staff and all were extremely friendly. Amazing parties! Do not skip the neon party! "

"I stay in PV every 5 months or so. Never have I stayed at a resort as rundown as this one. Though the pool area was immaculate (cannot drink in pool unless you bring your own cup with lid). The rest of the resort needs much improvement WE moved resorts after 2 nights on my own dime as they were no help at Front Desk 1) No hot water in shower for 2 days , another patron told me theirs was scalding hot and could not cool it down 2) so many fruit flies in room , when we went to front desk did not get any assistance. Asked to change rooms and they were just as bad , they were coming out of the sink and shower drains 3) no fridges in room 4) food at buffet was ineatible , limited choices and cold 5) none of the reg drinks were available like other resorts , very limited and some on the board they couldn’t make as they were out of ingredients 6) My duvet cover had Stains on it so unsure about rest of bedding This resort should charge a lot less in comparison to others based on wha others offer for same price "