El Macao Hotels, Punta Cana

"Everything nice"

"The property itself was nice. I was highly disappointed in my room. Our toilet and television did not work for the first three days that we were there. My husband had to keep going to the front desk to make a complaint and to get a technician to come to fix the issue. After the third day, we finally were able to have a toilet that flushed and received a new television. However, our state was almost over. "

"The pool was fine the staff was excellent"

"We spent 10 days and loved it! Staff was very friendly!"

"The pool was fantastic. Temperature was perfect. View from my room was perfect "

"It was an awesome trip. This was the second time we've stayed at this hotel. It's been great. I like the sky view rooms. Eduardo was our butler, and he did a great job of keeping everything in our stay wonderful, food was great, one thing, I think they should make an effort to have more mock tales available as we don't like to drink as much alcohol anymore. Overall, this is a great place to stay."

"Perfect "

"We were in building number 2 with a swim out on the first floor. We could barely see the pool due to the bushes, however it provided some privacy. The two pools were a good side. one had activities, a bar, and the kids area, and music. This was the better pool. The room was cleaned okay. They don’t change your sheets, only tidy them, even if they are visibly dirty. It was frustrating to us as they keep the door open during housekeeping which turns off the air and lots of bugs came in. I read several reviews of the staff being rude prior to going, and unfortunately I can confirm they are rude, inattentive, and if you need something it seems as though you’re a bother. Not once did we have service at the buffet, no one offered to fill drinks or get coffee for breakfast. We had to get our own drinks. When asking for mimosas, they said no. The staff acted as if we were invisible. If we actually got service and asked for a drink, it was forgotten about. I’ve never experienced this at any other Dominican resort. If you weren’t at the pool by 7:30am, you won’t get a chair at either pool. We had to put towels on the ground and sit down. Not one staff approached us while at the pool to get drinks. The magic show and circus show were good. The drinks made by Eddison at the pool bar were great, he was a sweetheart. I don’t think I would come back. I would rather get better service and go to a resort that is slightly pricier. "

"We spent a week at Barcelo Barbara Palace. The service was excellent. The staff were all very friendly. The food was excellent and there was a ride variety of all types of dishes for Young and Old that you could choose from. The resort is big but well organized so it doesn’t take much to get from one area to another. I would definitely recommend this hotel for a terrific getaway for families or groups of adults. "