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"Todo muy bien el trato del personal, la limpieza. Lo único que faltó es la comida que preparan ahí para cerrar con broche de oro. Solo una observación falta un bote de basura extra."

"First time in Puebla and guessed where would be convenient to our event. The hotel was as pictured. We are non-Spanish speakers with only a minimum of words. The check-in was quick and the staff were kind and helpful. The room was. Spacious and the grounds were clean and well maintained. The pool area was very nice. The room service was good and affordable and there was a fully stocked refrigerator with snacks and drinks drinks for much less than in the US. This is a sustainable hotel with LEDs, solar and other energy/resource saving measures. We felt safe throughout the trip and there is 24hr security on site"

"Clean, comfortable, peaceful, and best part; it has a chapel 💕✝️"

"Todo muy bien "

"Very peaceful. Clean, great food!"

"The place is beautiful. Service can improve a lot in speed and quality. The people working at the hotel are very nice, but they are clearly short on staff and that has an impact in the speed it takes to get served on food and drinks. Contemplating that this a hotel that has no nearby restaurants, and they expect to purchase everything from them, this is an area they need to improve a lot to make it worth it to return. "

"From an American…,if you don’t speak Spanish this is not for you. Staff laughed at my son who wanted to do the zipline because he couldn’t understand them and for adults to make fun of a child is the reason they got a low rating. Property is huge and great for kids. Lemurs, tiger, petting zoo, ziplining, bike riding, archery, etc it will keep you busy! Lastly, if you’re a person of color you’ll experience some racism from locals and staff in Amecameca. Stay in tourists areas if you don’t want to see how locals live. It’s about an hour away from major airport anyway and the driving in Mexico is lawless.the women at front desk were helpful and spoke English and overall a good stay for the kids and they do keep the property and pools clean! "

"Not really"

"Beautiful view "