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"Staff kind, room clean and breakfast very good"

"Clean, great location, staff very helpful and friendly."

"Room was very dirty. Markings on the floor. Dirty bed cover. The office chair was disgusting. On top of the office desk there was an unplugged microwave, it was like “here’s a microwave if you need it”, I had to bring it down to the floor. I can’t imagine it’s safe for a kid or older person Room had the “extra perfume” smell that overpowering, probably to cover the bad smells. I kind of expecting this from the google reviews but on Expedia the reviews were pretty good so I took a shot. Won’t stay here again. Expect this when you book your stay so you don’t get disappointed. Everything else was ok. Plenty of parking. They even have an EV charger."

"The property was at a good spot . They were currently doing renovations . So property outside was a bit messy. The room itself was not bad . Overall it will be a great spot when overall renovations are done."

"Staff was very helpful. Overall, a decent place to stay."

"This was a great stay for our family. The waterpark and arcade were great for our 4yo and the spa was fantastic! "

"Subject: Concern Regarding the Handling of Third‑Party Reservations Dear Manager Bryan, I am writing to formally express my concern regarding my recent stay and my interactions with your staff. First, I urge Mansion House management to review the hotel’s internal systems and processes for handling third‑party reservations, as well as the competence and training of staff responsible for managing them. The misinformation I received—specifically the incorrect claim that the third reservation under Sheila Aseron did not exist—created an unnecessary and stressful situation and culminated in an improper charge for a fourth room. This fourth reservation was made solely because of the receptionist’s misinformation about the third, already confirmed, reservation. I was placed under pressure to book another room out of fear that one of the couples in our party would not have accommodations for the night. The non‑refundable policy was then applied to this fourth reservation, even though it was: • Made less than five hours before check‑in on the same date, and • Made while management was fully aware that there were already three confirmed rooms, one of which your own staff had failed to locate in your system. This reflects a serious lapse in accuracy of consumer information, system familiarity, and customer‑service judgment. Such incorrect reservation information, combined with pressure to book an unnecessary room, indicates that your current procedures for managing third‑party boo"

"Very clean and great location Some noise due to construction "

"Indian food for evening meal. Did not fancy. Eventually went without. Breakfast good and pleantieful."