Independent in East of The Strip from AU$157

"Parking was amazing, staff was very friendly, but the room was "

"Excellent!"

"The pool was awesome. There is another pool that is not accessible to normal clients. That was a mystery"

"Good"

"Stay was awful! Only one working elevator, guests have to wait about 30 minutes for an elevator. Taking stairs were no help as you could only get to 2nd floor. Don’t express any concern or negative comments to front staff they are rude. Lady at front desk with glasses is very rude, could benefit in getting CUSTOMER SERVICE training. Besides the elevator being an issue bathroom smelled like urine. Bed had hair, sliding patio door was smeared and open upon arrival. Stay at your own risk! "

"Was a nice stay rooms are big"

"."

"Since we don’t own a timeshare or we aren’t a member, we were dismissed at check in. Our questions were met with being cut off, short answers that weren’t very direct and no check out instructions. We didn’t receive any instructions via email, text, paper, message on tv or phone call. We were woken up to maids asking when we will be out as check out was 10am rather than 11am like most hotels. The property was very nice, clean and comfortable. If it wasn’t for the rude staff, we would highly recommend. We will not return"

"There only two things that we found Substandard. 1. The bathroom fan was so load, i couldn't turn it on at night or it would wake up my wife. 2. Was related to your phone system. It was very unfriendly and hard to navigate. The AI representative could only answer a few easy questions then would hang up on me. It was very difficult to get a live representative regardless of any option chosen. After multiple tries and being hung up on several tmes I final a human. He had a very thick accent (Indian I think) and he told me I didn't have reservations. I told him my reservation number several times and he got it wrong 3 times. He also told me to my name, credit card last 4.....still I was told I did not have a reservation. I have a very hard time understanding him and he got irritated because I couldn't understand him and asked him to repeat what he had said. The whole reason for the call was to add an additional night! Since he said I didn't have a reservation how could I add to it. I finally got a third party involved (hotels.com) and got everything straightened out. If I have an experience like that again, you have lost a customer that loved the room, the breakfast, and the onsite staff. "